The Secure Web Console (SWC) is repairable by unit replacement only. The SWC does not contain any field replaceable components. The following paragraphs will explain the process of diagnosing and repairing faults in the SWC or its power supply.

Isolating Faults

The SWC may indicate faults through indicator LEDs or by failure of SWC services (Communications loss).

Repairing Faults

Software faults are repaired by:

• Checking and resetting the console configuration
 
• Resetting the SWC, or
 
• Updating SWC firmware.

Hardware faults are repaired by:

• Replacement of the SWC unit, or
 
• Replacement of the SWC power module.

Fault Diagnosis

The following table provides a listing of possible fault indications and suggested remedies

Typically Found During:	Symptom	Possible Remedy
Connecting cables and applying power.	Amber LED stays on	SWC self test failed - Replace SWC
	Amber LED never lights	Check input power (13VDC + center) Replace power module or SWC
	Green LED doesn't light	Check network operating status and LAN connections
Configuring and rebooting the SWC	Can't communicate with SWC	Ping the SWC - Verify IP address and SWC Configuration
		Verify that the browser being used is supported and properly configured.
During log in to SWC or when communicating with the server	Can't communicate with the SWC at the assigned IP address	Ping the IP address. Can anyone else ping the IP? If no one can ping the SWC: Observe SWC green LED. • If not blinking troubleshoot LAN cable or SWC. • If blinking, reset to factory default then reconfigure.
	Can't log in as SWC administrator.	Maximum number of SWC users (4) are already logged in. Reset to factory default then reconfigure.
	Can't communicate with the Server from the SWC.	Press [Ctrl B] to access the service processor. If unsuccessful verify that SWC serial configuration matches server console port. If still unsuccessful try a different serial cable. If unsuccessful try a console terminal.If successful replace SWC.

Resetting the Secure Web Console (SWC)

There are three ways to reset the SWC:

• Reset via the SWC Support Menu Reset Option
 
• Power Cycle Reset
 
• Reset to factory settings

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  Reset to factory settings will erase all user configuration items. (IP address, users, etc.)

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Reset via the SWC Support Menu Reset Option -  To perform a reset of the SWC using the SWC reset menu option proceed as follows:

Step 1.

Select the Reset Web Console option from the Support section of the SWC main menu.

Step 2.

Note the screen display listing currently logged on users. All users, including you, will be logged off and will need to re-log-in if you proceed with the reset.

Step 3.

Select [OK] to continue with reset.

Power Cycle Reset -  To perform a soft reset (power cycle) of the SWC proceed as follows:

Step 1.

Unplug the SWC power supply module from the SWC.

Step 2.

Reconnect the plug from the power supply module to the SWC.

Reset to factory settings -  To perform a hard reset of the SWC to factory defaults proceed as follows:

Performing a hard reset to factory defaults will erase user configuration settings.

Step 2.

Depress and hold the reset switch on the SWC box while reconnecting power in the next step.

Pressing the Reset button by itself has no effect on the SWC.