Important Predictive Support Changes in MPE/iX 6.5 and Later

Product Overview

HP Predictive Support provides proactive hardware support and helps increase the uptime of your systems by monitoring system memory and disk/tape drives.

When the HP Predictive Support software detects a potential problem, it sends a message to the HP Response Center. The Response Center portion of the system screens the data and forwards problems requiring further analysis to a Response Center Engineer. If action is needed at your site, the Response Center Engineer and the account Customer Engineer will work with you until the problem is resolved.

This proactive hardware support is provided as part of the HP Hardware and Software Support Agreement.

Predictive Support Changes as of MPE/iX Release 6.5

The Predictive Support Monitor (PSMON.PRED.SYS) startup model has been changed. On previous versions of MPE, PSMON was automatically started by the Diagnostic system monitor (DIAGMON.DIAG.SYS), which was part of the sysdiag diagnostic system. The Support Tools Manager (STM) has replaced the sysdiag diagnostic system on MPE iX 6.5. A new job named JPSMON.PRED.SYS was created to start PSMON.

Predictive Support relies on a sysdiag diagnostic library, and because of this, there is currently no way to have PSMON started by the STM diagnostics. PSMON is now launched by streaming the job JPSMON.PRED.SYS. If you want Predictive Support to monitor your system, JPSMON.PRED.SYS must always be running.

	WARNING! If JPSMON.PRED.SYS is not running, Predictive Support will not perform its daily scheduled run to monitor your system.

To determine if JPSMON is running, you can use the MPE iX SHOWJOB command, as follows:

:SHOWJOB JOB=PSMON,MANAGER.SYS

You should see one active job.

The installation job for Predictive Support will attempt to place a "STREAM JPSMON.PRED.SYS" command in the system startup file (SYSSTART.PUB.SYS), after the STREAMS command. If this fails, then you should manually add a line to SYSSTART.PUB.SYS to stream the JPSMON.PRED.SYS job.

	NOTE: The sysstart must have a creator of MANAGER.SYS in order to be automatically executed during system startup. Additionally, the first line of sysstart should be the STARTUP directive.

You should insure that there is a "SPOOLER LP;OPEN" and a "STREAMS 10" command before the "STREAMJPSMON.PRED.SYS" command in the SYSSTART file. Also recognize that for your system, the line printer might have a different class name than "LP," and your streams device might have a logical device number other than 10.

Here is an example of what the lines in SYSSTART.PUB.SYS might look like:

  Startup 
  Limit 20,60 
  Jobfence 7 
  Spooler lp;start 
  Streams 10 
  Continue 
  Stream jstrtlan.sysmaint.sys 
  Continue 
  Stream jpsmon.pred.sys 
  **

HP Predictive supports the following new peripherals:

The following peripherals are no longer supported:

The following SCSI disks are no longer supported: