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Communicator e3000 MPE/iX Release 7.5 (Software Release C75.00): HP e3000 MPE/iX Computer Systems > Chapter 5 Technical Articles

Predictive Support Changes in MPE/iX 7.5

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By Gary Robillard - Commercial Systems R&D

Product Overview

The HP Predictive Support software (referred to as Predictive in the rest of this article) provides proactive hardware support and helps increase the uptime of your systems by monitoring system memory and disk/tape drives.

When Predictive detects a potential problem, it sends a message to the HP Response Center. The Response Center portion of the system screens the data and forwards problems requiring further analysis to a Response Center Engineer. If action is needed at your site, the Response Center Engineer and a Customer Engineer will work with you to resolve the problem.

This proactive hardware support is provided as part of your HP Hardware and Software Support Services Agreement.

Predictive Accesses STM Diagnostics in MPE/iX 7.5

Predictive uses the diagnostics platform to access memory and disk-related information. Starting with MPE/iX Release 6.5 and later, the diagnostics platform changed from sysdiag to Support Tools Manager (STM).

Predictive for MPE/iX 7.5 includes the following changes:

  1. The Predictive version is B.75.01. Predictive runs on 9x8, 9x9, 99x, A400, A500 and N4000 systems. (including the new PA8700 A and N class systems)

  2. Autoraid disk devices (such as the model 12H, XP256, XP512, etc.) are not covered by Predictive on MPE/iX.

  3. The Predictive Support MONitor (PSMON) changes from PSMON.PRED.SYS to PSMOND.PRED.SYS. The Predictive code from the HP-UX version of Predictive was leveraged to create the new version of Predictive. When HP-UX Predictive was ported from sysdiag to STM, PSMON was changed to PSMOND. This was carried forward into MPE/iX 7.5. The new PSMOND monitor utilizes both the posix and MPE/iX environments.

    The PSMOND monitor uses network sockets to communicate with the STM diagnostic monitor diagmond. This requires the addition of an entry in the SERVICES.NET.SYS file for psmond. The installation job for Predictive attempts to add a psmond entry as socket number 1788, as follows:

    psmond      1788/tcp   # Predictive to STM diags

    If there is already a psmond entry, the installation job does not attempt to add another one. If there is another service using socket number 1788, the installation job adds 10 to the service number (1798) and checks if that service exists. The installation job tries incrementing the service number by 10 up to 50 times (service numbers 1788,1798,1808 through 2278). If the install job is unable to find an unused number, an install error 201 occurs, and the operator needs to manually add a psmond entry to SERVICES.NET.SYS before the installation can continue.

  4. The Predictive SCSI disk scanner (SCSISCNP.PRED.SYS) has been changed to improve the accuracy of disk failure detection. The SCSISCAN scanner on the STM version of Predictive is able to look at the logs residing on both HP and OEM manufactured (Seagate, Quantum, IBM, etc.) disks. This enables more accurate problem detection. Both the standard SCSI log pages and Growing Defect List are looked at.

  5. The Predictive Support Monitor (PSMOND.PRED.SYS) startup model has changed. The JPSMON.PRED.SYSjob has been modified to start PSMOND. To have Predictive monitor your system, JPSMON.PRED.SYS must always be running. We chose not to change the name of the job from JPSMON.PRED.SYS to JPSMOND.PRED.SYS so that customers would not have to change their existing environment. The sysstart.pub.sys file does not need to be modified, and if the JPSMON.PRED.SYS job is already incorporated into existing processes for starting and stopping the network, etc., they do not need to be changed.

    A noticeable change is that the logon changes from:

      PSMON,MANAGER.SYS  

    or

      PSMON,PREDMON.SYS

    to:

      PSMOND,PREDMON.SYS
    WARNING! If JPSMON.PRED.SYS is not running, Predictive will not perform the scheduled daily run to monitor your system.

    To determine if JPSMON is running, you can use the MPE/iX SHOWJOB command, as follows:

    :SHOWJOB JOB=PSMOND,PREDMON.SYS

    You should see one active job.

    The installation job for Predictive Support attempts to place a "STREAM JPSMON.PRED.SYS" command in the system startup file (SYSSTART.PUB.SYS), after the STREAMS command. If this fails, then you should manually add a line to SYSSTART.PUB.SYS to stream the JPSMON.PRED.SYS job.

    NOTE: NOTE: The sysstart must have a creator of MANAGER.SYS in order to be automatically executed during system startup. Additionally, the first line of sysstart should be the STARTUP directive.

    You should ensure that there is a "OPENQ LP" and a "STREAMS 10" command before the "STREAM JPSMON.PRED.SYS" command in the sysstart file. Also recognize that for your system, the line printer might have a different class name than "LP", and your streams device might have a logical device number other than 10.

    Here is an example of what the lines in sysstart.pub.sys might look like:

    Startup        limit 20,60        jobfence 7        openq LP        streams 10        stream jstrtlan.sysmaint.sys        stream jpsmon.pred.sys        **
  6. The logon for the job PSMON.PRED.SYS was changed to the user PREDMON.SYS, which does not have AM, SM or PM capability, for enhanced security.

    This was done because a job being streamed from the sysstart file must have existing passwords for user, account and group embedded.

    The original logon was MANAGER.SYS, and it was perceived as a security violation to embed the MANAGER.SYS passwords. The install job creates the PREDMON user with OP,ND,SF,BA capabilities. The PREDMON.SYS user is NOT created with IA capability. Also, the JPSMON.PRED.SYS has access restricted to (L,X:AC), so only the creator of the file (MANAGER.SYS), or a user with SM or AM (within the SYS account) could read the file and see the embedded passwords.

  7. A warning message was added if JPSMON.PRED.SYS is not running when the PSCONFIG.PRED.SYS program is run. PSCONFIG uses the JOBINFO intrinsic to detect if a job is logged on as either "PSMOND,PREDMON.SYS" or "PSMOND,MANAGER.SYS". If there is not a job matching either of these names running, the following is displayed on the system console, and the users terminal:

    ****************************************
    * WARNING: JPSMON.PRED.SYS IS NOT *
    * RUNNING. PREDICTIVE CAN NOT*
    * MONITOR THE SYSTEM WITHOUT *
    * JPSMON.PRED.SYS RUNNING. *
    * *
    * To enable PREDICTIVE monitoring on *
    * this system, :STREAM JPSMON.PRED.SYS *
    ****************************************

HP Predictive supports the following Disk models via SCSISCAN:

Table 5-14 Supported Disk Models

1 GB Disks

DSP3107LS

DSP3107LSW

ST31200N

ST31200W
ST31230NST31230W

2 GB Disks

ST12400N

ST12400W

ST32171N

ST32171W
ST32272N

ST32272W

ST32272WC

ST32272WD

ST32550N

ST32550W

VP3215S

VP3215SW

XP32181S

XP32181W

XP32181WD 
4 GB Disks
DGHS04YST15150NST15150WST34371N
ST34371WST34572N

ST34572W

ST34572WC

ST34572WD

ST34573N

ST34573W

ST34573WC

ST34573WD

XP34361S

XP34361W

XP34361WD
9 GB disks
DDYS-T09170

DDYS-Y091

DGHS09Y

DMVS09
DMVS09DIC35L009UCD210

IC35L009UDC210

IC35L009UWD210
IC35L009XCD210IC35L009XWD210NEPS-309170W

NEPS-309170Y

ST19171NST19171WST19171WDST19173N
ST39102LC

ST39103LC

ST39103LW

ST39103WC

ST39173N

ST39173W

ST39173WC

ST39173WD
ST39175LCST39175LW

ST39175WC

ST39176LC
ST39176LWST39204LCST39204LWST39205LC
ST39205LWST39216LWVST39216NST39216W
ST39226LC

ST39226LW

ST39236LC

ST39236LCV
ST39236LWST39236WDST39251LCXP39100S

XP39100W

XP39100WD

18 GB Disks
DDYS-T18350MDMVS18DMVS18DDRH18D
DRHS18DDRHS18V

IC35L018UCD210

IC35L018UCPR15
IC35L018UDC210IC35L018UWD210IC35L018UWPR15

IC35L018XCD210

IC35L018XCPR15

IC35L018XWD210

IC35L018XWPR15

MAJ3182MC
NEPS-318350WNEPS-318350YST118202LCST118202LW
ST118202WCST118273NST118273WCST118273WD
ST18452LC5ST318203LC5ST318203LW5ST318203WC5
ST318204LC5ST318204LW5

ST318251LC

ST318251LW

ST318275LC5ST318275LW5

ST318275WC

ST318276LC5
ST318276LW5

ST318404LC

ST318404LW

ST318405LC5

5ST318405LW

ST318406LC5

ST318406LW

ST318416N

ST318417N5ST318417W5ST318426LC5ST318426LW5

ST318432LC

ST318432LW5ST318436CV5ST318436LC5
ST318436LW5ST318436WV5ST318437LC5ST318437LW5

ST318451LC

ST318451LW5ST318452LC5ST318452LW5

36GB Disks

DDYS-T36950MDRH36D

DRHS36D

DRHS36V

IC35L036UCD210

IC35L036UCPR15IC35L036UDC210IC35L036UWD210
IC35L036UWPR15IC35L036XCD210

IC35L036XCPR15

IC35L036XWD210
IC35L036XWPR15MAJ3364MCMAJ3365MCST136403LC

ST136403LW

ST136403WCST136475LC

ST136475LW

ST136475WCST336404LCST336404LWST336476LC

ST336476LW

ST336605LCST336704LCST336704LW
ST336705LCST336705LWST336706LCST336706LW

ST336732LC

ST336732LWST336737LCST336737LW

ST336752LC

ST336752LWST373405LCST373405LW
72 GB Disks
IC35L072UCD210IC35L072UDC210IC35L072UWD210

IC35L072XCD210

IC35L072XWD210ST172804LCST172804LWST173404LC

ST173404LW

ST373405LCST373405LW

 

The following peripherals are no longer supported:Any HPIB or FLEX Interface Disk, including but not limited to: HPC2200A - 335MB HPIB Disk HPC2202A - 670MB HPIB Disk HPC2203A - 670MB HPIB Disk HPC2281A - 335MB HPIB Disk HPC2282A - 670MB HPIB Disk HPC2201A - 670MB FLEX Disk HPC2204A - 1.34GB FLEX DiskThe following SCSI disks are no longer supported: HPC2460x - 420MB Disk HPC2461x - 673 MB Disk HPC2462x - 1.36GB Disk HPC2470x - 234MB disk mechanism HPC2471x - 328MB disk mechanism HPC2472x - 422MB disk UPGRADE KIT HPC2473x - 673MB Disk UPGRADE KIT HPC2474R - 1.36GM C3 UPGRADE KIT HPC3010M1 - 2GB SCSI Disk (As of April 30, 2000)

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