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By Gary Robillard - Commercial
Systems R&D Product
Overview |  |
The HP Predictive Support software (referred to as Predictive
in the rest of this article) provides proactive hardware support
and helps increase the uptime of your systems by monitoring system
memory and disk/tape drives. When Predictive detects a potential problem, it sends a message
to the HP Response Center. The Response Center portion of the system
screens the data and forwards problems requiring further analysis
to a Response Center Engineer. If action is needed at your site,
the Response Center Engineer and a Customer Engineer will work with
you to resolve the problem. This proactive hardware support is provided as part of your
HP Hardware and Software Support Services Agreement. Predictive
Accesses STM Diagnostics in MPE/iX 7.5Predictive uses the diagnostics platform to access memory
and disk-related information. Starting with MPE/iX Release 6.5 and
later, the diagnostics platform changed from sysdiag to Support
Tools Manager (STM). Predictive for MPE/iX 7.5 includes the following changes: The Predictive
version is B.75.01. Predictive runs on 9x8, 9x9, 99x, A400, A500
and N4000 systems. (including the new PA8700 A and N class systems) Autoraid disk devices (such
as the model 12H, XP256, XP512, etc.) are not covered by Predictive
on MPE/iX. The Predictive Support MONitor
(PSMON) changes from PSMON.PRED.SYS to PSMOND.PRED.SYS. The Predictive code from the HP-UX version of Predictive
was leveraged to create the new version of Predictive. When HP-UX
Predictive was ported from sysdiag to STM, PSMON was changed to PSMOND. This was carried forward into MPE/iX 7.5. The new PSMOND
monitor utilizes both the posix and MPE/iX environments. The PSMOND monitor uses network sockets to communicate
with the STM diagnostic monitor diagmond. This requires the addition
of an entry in the SERVICES.NET.SYS file for psmond. The installation job for Predictive
attempts to add a psmond entry as socket number 1788, as follows: psmond 1788/tcp # Predictive to STM diags |
If there is already a psmond entry, the installation job does
not attempt to add another one. If there is another service using
socket number 1788, the installation job adds 10 to the service
number (1798) and checks if that service exists. The installation
job tries incrementing the service number by 10 up to 50 times (service
numbers 1788,1798,1808 through 2278). If the install job is unable
to find an unused number, an install error 201 occurs, and the operator
needs to manually add a psmond entry to SERVICES.NET.SYS before the installation can continue. The Predictive SCSI disk
scanner (SCSISCNP.PRED.SYS) has been changed to improve the accuracy of disk failure
detection. The SCSISCAN scanner on the STM version of Predictive
is able to look at the logs residing on both HP and OEM manufactured
(Seagate, Quantum, IBM, etc.) disks. This enables more accurate
problem detection. Both the standard SCSI log pages and Growing
Defect List are looked at. The Predictive Support Monitor
(PSMOND.PRED.SYS) startup model has changed. The JPSMON.PRED.SYSjob has been modified to start PSMOND. To have Predictive
monitor your system, JPSMON.PRED.SYS must always be running. We chose not to change the name
of the job from JPSMON.PRED.SYS to JPSMOND.PRED.SYS so that customers would not have to change their existing environment.
The sysstart.pub.sys file does not need to be modified, and if the
JPSMON.PRED.SYS job is already incorporated into existing processes for
starting and stopping the network, etc., they do not need to be
changed. A noticeable change is that the logon changes from: or to:  |  |  |  |  | WARNING! If JPSMON.PRED.SYS is not running, Predictive will not perform the scheduled daily
run to monitor your system. |  |  |  |  |
To determine if JPSMON is running, you can use the MPE/iX SHOWJOB command, as follows: :SHOWJOB JOB=PSMOND,PREDMON.SYS |
You should see one active job. The installation job for Predictive Support attempts to place
a "STREAM JPSMON.PRED.SYS" command in the system startup file (SYSSTART.PUB.SYS), after the STREAMS command. If this fails, then you
should manually add a line to SYSSTART.PUB.SYS to stream the JPSMON.PRED.SYS job.  |  |  |  |  | NOTE: NOTE: The sysstart must have a creator of MANAGER.SYS in order to be automatically executed during system startup.
Additionally, the first line of sysstart should be the STARTUP directive. |  |  |  |  |
You should ensure that there is a "OPENQ LP" and a "STREAMS 10" command before the "STREAM JPSMON.PRED.SYS" command in the sysstart file. Also recognize that for
your system, the line printer might have a different class name
than "LP", and your streams device might have a logical device number other
than 10. Here is an example of what the lines in sysstart.pub.sys might
look like: Startup limit 20,60 jobfence 7 openq LP streams 10 stream jstrtlan.sysmaint.sys stream jpsmon.pred.sys ** |
The logon for the job PSMON.PRED.SYS was changed to the user PREDMON.SYS, which does not have AM, SM or PM capability, for enhanced
security. This was done because a job being streamed from the
sysstart file must have existing passwords for user, account and
group embedded. The original logon was MANAGER.SYS, and it was perceived as a security violation to embed
the MANAGER.SYS passwords. The install job creates the PREDMON user with
OP,ND,SF,BA capabilities. The PREDMON.SYS user is NOT created with IA capability. Also, the JPSMON.PRED.SYS has access restricted to (L,X:AC), so only the creator
of the file (MANAGER.SYS), or a user with SM or AM (within the SYS account) could
read the file and see the embedded passwords. A warning message was added
if JPSMON.PRED.SYS is not running when the PSCONFIG.PRED.SYS program is run. PSCONFIG uses the JOBINFO intrinsic to detect if a job is logged
on as either "PSMOND,PREDMON.SYS" or "PSMOND,MANAGER.SYS". If there is not a job matching either of these
names running, the following is displayed on the system console,
and the users terminal:
**************************************** * WARNING: JPSMON.PRED.SYS IS NOT * * RUNNING. PREDICTIVE CAN NOT* * MONITOR THE SYSTEM WITHOUT * * JPSMON.PRED.SYS RUNNING. * * * * To enable PREDICTIVE monitoring on * * this system, :STREAM JPSMON.PRED.SYS * **************************************** |
HP Predictive supports the following Disk models via SCSISCAN: Table 5-14 Supported Disk Models 1 GB Disks | DSP3107LS | DSP3107LSW | ST31200N | ST31200W | | ST31230N | ST31230W | | | | 2 GB Disks | ST12400N | ST12400W | ST32171N | ST32171W | | ST32272N | ST32272W | ST32272WC | ST32272WD | | ST32550N | ST32550W | VP3215S | VP3215SW | XP32181S | XP32181W | XP32181WD | | | 4 GB Disks | | DGHS04Y | ST15150N | ST15150W | ST34371N | | ST34371W | ST34572N | ST34572W | ST34572WC | ST34572WD | ST34573N | ST34573W | ST34573WC | ST34573WD | XP34361S | XP34361W | XP34361WD | | 9 GB disks | | DDYS-T09170 | DDYS-Y091 | DGHS09Y | DMVS09 | | DMVS09D | IC35L009UCD210 | IC35L009UDC210 | IC35L009UWD210 | | IC35L009XCD210 | IC35L009XWD210 | NEPS-309170W | NEPS-309170Y | | ST19171N | ST19171W | ST19171WD | ST19173N | | ST39102LC | ST39103LC | ST39103LW | ST39103WC | ST39173N | ST39173W | ST39173WC | ST39173WD | | ST39175LC | ST39175LW | ST39175WC | ST39176LC | | ST39176LW | ST39204LC | ST39204LW | ST39205LC | | ST39205LW | ST39216LWV | ST39216N | ST39216W | | ST39226LC | ST39226LW | ST39236LC | ST39236LCV | | ST39236LW | ST39236WD | ST39251LC | XP39100S | XP39100W | XP39100WD | | | | 18 GB Disks | | DDYS-T18350M | DMVS18 | DMVS18D | DRH18D | | DRHS18D | DRHS18V | IC35L018UCD210 | IC35L018UCPR15 | | IC35L018UDC210 | IC35L018UWD210 | IC35L018UWPR15 | IC35L018XCD210 | IC35L018XCPR15 | IC35L018XWD210 | IC35L018XWPR15 | MAJ3182MC | | NEPS-318350W | NEPS-318350Y | ST118202LC | ST118202LW | | ST118202WC | ST118273N | ST118273WC | ST118273WD | | ST18452LC5 | ST318203LC5 | ST318203LW5 | ST318203WC5 | | ST318204LC5 | ST318204LW5 | ST318251LC | ST318251LW | | ST318275LC5 | ST318275LW5 | ST318275WC | ST318276LC5 | | ST318276LW5 | ST318404LC | ST318404LW | ST318405LC5 | 5ST318405LW | ST318406LC5 | ST318406LW | ST318416N | | ST318417N5 | ST318417W5 | ST318426LC5 | ST318426LW5 | ST318432LC | ST318432LW5 | ST318436CV5 | ST318436LC5 | | ST318436LW5 | ST318436WV5 | ST318437LC5 | ST318437LW5 | ST318451LC | ST318451LW5 | ST318452LC5 | ST318452LW5 | 36GB Disks | | DDYS-T36950M | DRH36D | DRHS36D | DRHS36V | IC35L036UCD210 | IC35L036UCPR15 | IC35L036UDC210 | IC35L036UWD210 | | IC35L036UWPR15 | IC35L036XCD210 | IC35L036XCPR15 | IC35L036XWD210 | | IC35L036XWPR15 | MAJ3364MC | MAJ3365MC | ST136403LC | ST136403LW | ST136403WC | ST136475LC | ST136475LW | | ST136475WC | ST336404LC | ST336404LW | ST336476LC | ST336476LW | ST336605LC | ST336704LC | ST336704LW | | ST336705LC | ST336705LW | ST336706LC | ST336706LW | ST336732LC | ST336732LW | ST336737LC | ST336737LW | ST336752LC | ST336752LW | ST373405LC | ST373405LW | | 72 GB Disks | | IC35L072UCD210 | IC35L072UDC210 | IC35L072UWD210 | IC35L072XCD210 | | IC35L072XWD210 | ST172804LC | ST172804LW | ST173404LC | ST173404LW | ST373405LC | ST373405LW | |
The following peripherals are no longer supported:Any HPIB
or FLEX Interface Disk, including but not limited to: HPC2200A
- 335MB HPIB Disk HPC2202A - 670MB HPIB Disk HPC2203A
- 670MB HPIB Disk HPC2281A - 335MB HPIB Disk HPC2282A
- 670MB HPIB Disk HPC2201A - 670MB FLEX Disk HPC2204A
- 1.34GB FLEX DiskThe following SCSI disks are no longer supported: HPC2460x
- 420MB Disk HPC2461x - 673 MB Disk
HPC2462x - 1.36GB Disk HPC2470x - 234MB disk mechanism
HPC2471x - 328MB disk mechanism HPC2472x - 422MB disk UPGRADE
KIT HPC2473x - 673MB Disk UPGRADE KIT HPC2474R
- 1.36GM C3 UPGRADE KIT HPC3010M1 - 2GB SCSI Disk (As of April
30, 2000)
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