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HP e3000 Fibre Channel Mass Storage Adapters Service and User Manual > Chapter 4 Troubleshooting

HP Support Tools Manager (STM) under MPE/iX

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This section describes how to use STM to gather information about the Fibre Channel adapters and diagnose problems. If you are not familiar with STM, check out the new STM MPE/iX Quick Reference Guide at the following URL: http://docs.hp.com/hpux/diag. Then select MPE/iX Diagnostics.

NOTE: Use the CSTM command to start STM in Command Line Mode.
PUB:CSTMCSTM B8343AA.75.00  Version created MON, JAN 28, 2002 12:02 PMRunning Command File (/usr/sbin/stm/ui/config/.stmrc).This operation may take approximately one minute.   -- Information --MPE/iX Support Tools Manager --Product Number B8343AA, Version A.75.00 (C) Copyright Hewlett Packard Co. 1995-2002 All Rights Reserved Use of this program is subject to the licensing restrictions described in "Help-->On Version".  HP shall not be liable for any damages resulting from misuse or unauthorized use of this program.
  • Information tool provides information about a Fibre Channel adapter without resetting the adapter.

The following is an example information log for a e3000/A500-200-14 system: (user input in BOLD)

cstm>MAP                                  	Dev                                                Last         Last Op        	Num  Path              Product                     Active Tool  Status         	===  ================= ======================      ===========  ======= 	 1  	system            system ()                                           	 2  	0                 PCI Bus Adapter (582)                               	 3  	0/0               PCI Bus Adapter (782)                               	 4  	0/0/1/0           PCI SCSI Interface (10000                           	 5  	0/0/1/0.16.0      Unknown ()                                          	 6  	0/0/1/0.17.0      Unknown ()                                          	 7  	0/0/1/1           PCI SCSI Interface (10000                           	 8  	0/0/1/1.15.0      SCSI Disk (SEAGATEST39204                           	 9  	0/0/2/0           PCI SCSI Interface (10000                           	10  	0/0/2/0.6.0       Unknown ()                                          	11  	0/0/2/1           PCI SCSI Interface (10000                          	 12  	0/0/2/1.6.0       Unknown ()                                          	13  	0/0/2/1.15.0      SCSI Disk (SEAGATEST39204                           	14  	0/2               PCI Bus Adapter (782)                              	 15  	0/2/0/0           PCI 100 BaseT LAN Interfa                          	 16  	0/4               PCI Bus Adapter (782)                               	17  		0/4/0/0           PCI SCSI Interface (10000                           	18  		0/6               PCI Bus Adapter (782)                               	19 0/6/0/0       FC Interface (HP6795A_Tac Information    	20 0/6/2/0       FC Interface (HP5158A_Tac Diagnose      	 21  	8                 MEMORY (9b)                                         	22  	160               CPU (5cb)                                           	23  	162               CPU (5cb)                                          	cstm> SEL DEV 19

cstm>INFO
	-- Updating Map --	Updating Map...
	cstm>IL	

-- Converting a (1368) byte raw log file to text. -- Preparing the Information Tool Log for FC Interface on path 0/6/0/0 File ... -- Information Tool Log for FC Interface on path 0/6/0/0 -- Log creation time: Mon Jan 21 05:16:46 2002 Hardware path: 0/6/0/0 Product ID: FC Interface Hardware Path: 0/6/0/0 Module Type: Bus Adapter Vendor ID: 0x103c PCI Device ID: 0x1029 PCI Subsystem Vendor ID: 0x103c PCI Subsystem ID: 0x128cTopology: Direct Fabric Attach (N_Port to F_Port) Channel N_PORT_ID: 0x11c00 N_Port Port World Wide Name: 50060B00001000D3 N_Port Node World Wide Name: 50060B00001000D4 Tachyon TL/TS Major Revision:2 Tachyon TL/TS Minor Revision:2 Memory Address Base: 0 ROM Alternate Addr Base: 0 Lower I/O Address Base: 0 Upper I/O Address Base: 0Information Tool Log for FC Interface on path 0/6/0/0 --
  • Logtool utility extracts log errors and allows them to be viewed. This tool provides information about a Fibre Channel adapter without resetting the adapter.

	cstm>RU LOGTOOL		-- Logtool Utility --	To View a Summary of Events in a Raw Log	  	1. Select a raw (unformatted) log file.  (File Menu -> "Select Raw")  	   The current log file ends in ".cur", e.g. "log1.raw.cur". 	   You do not have to switch logs. 	2. View the summary of the selected log file. (View Menu -> "Raw Summary")	To Format a Raw Log  	1. Set the format filter for the types of entries you want to see.     	(Filters Menu -> "Format").  To see all entries, skip this step.  	2. Format the raw log file. (File Menu -> "Format Raw")  	3. Display the formatted file. (View Menu -> "Formatted Log")  	4. To further narrow the entries displayed, set a display filter.   	  (Filters Menu -> "Display" -> "Formatted")	For more information, use the on-line help (Help Menu -> "General help").
	Logtool Utility>SR	
	-- Logtool Utility:  Select Raw Log File --		Select a raw log file or files to view, format or filter.	[/var/stm/logs/os/log542.raw.cur]	Path: /var/stm/logs/os/	File Name:  (RETURN IF YOU WANT CURRENT FILE OR ENTER FILE NAME)
		Select Raw processing file /var/stm/logs/os/log542.raw.curNumber of entries analyzed is 1.Number of entries analyzed is 51.	Number of entries analyzed is 60.	The Select Raw operation completed. 		The Display Raw Summary operation is currently in progress.		-- Converting a (1804) byte raw log file to text. --Preparing the Logtool Utility: View Raw Summary File ....... ######.cup.hp.com  :  ##.##.##.### ....-- Logtool Utility: View Raw Summary --Summary of: /var/stm/logs/os/log542.raw.cur  Date/time of first entry:    Mon Jan 21 08:37:28 2002  Date/time of last  entry:    Wed Jan 30 11:44:34 2002  Number of LPMC entries:               0  Number of System Overtemp entries:    0  Number of LVM entries:                0  Number of Logger Event entries:       0
Number of I/O Error entries:          60    Device paths for which entries exist:       (7)  0/6/0/0.72508.5       (7)  0/6/0/0.72508.15       (4)  0/6/0/0       (4)  0/6/0/0.72508       (38)  0/0/2/0.6.0    Products for which entries exist:       (4)  FC Interface       (4)  VA 7100       (52)
Product Qualifiers for which entries exist:       (4)  HP6795A_Tachyon_XL2       (4)  HPA6188A       (52)    Logger Events for which entries exist:       (14)  SCSI_DISK_AND_ARRAY_DM       (4)  FC_DAM       (4)  FCP_NM       (38)  SCSI_TAPE_DM-- Logtool Utility: View Raw Summary --View   - To View the file.Print  - To Print the file.SaveAs - To Save the file.Enter Done, Help, Print, SaveAs, or View: [Done] (return)
Logtool Utility>FF
-- Logtool Utility: Set Format Filter --Date and time of first log entry:  Mon Jan 21 08:37:28 2002Date and time of last log entry:   Mon Feb  4 10:26:00 2002Format entries logged within the following dates/times:Starting Date and Time:: (mm/dd/yyyy|hh:mm:ss)[01/21/2002|08:37:28] (return) Ending Date and Time:: (mm/dd/yyyy|hh:mm:ss)[02/04/2002|10:26:00] (return)
Lowest Entry id :  0x3c4c199800000001 (return)
Highest Entry id: 0x3c5ea80800000001 (return)
Display entries with entry ids within the following range:Starting entry id (hex) : [0x3c4c199800000001] (return)
Ending entry id (hex) : [0x3c5ea80800000001] (return)
Total Entries: 61Display entries within the following range:Starting Entry Number: [1] (return)
Ending Entry Number : [61] (return)

Display entries of the following types:Low Priority Machine Check? (y/n)[yes] N
System Overtemp? (y/n)[yes] N
LVM? (y/n)[yes] N
Log Suspend and Resume? (y/n)[yes] N
I/O Error Entries: * 1 All I/O Errors (io_all) 2 No I/O Errors (io_none) 3 Filter I/O Errors (qualifier choices below) (io_filt)
Enter selection: [io_all] io_filtDevice Path:    1 0/6/0/0.72508.5    2 0/6/0/0.72508.15    3 0/6/0/0    4 0/6/0/0.72508    5 0/0/2/0.6.0Enter selection [done]: (return)

Products: 1 FC Interface 2 VA 7100 3 Enter selection [done]: 1

Products:* 1 FC Interface 2 VA 7100 3 Enter selection [done]: (return)

Product Qualifiers: 1 HP6795A_Tachyon_XL2 2 HPA6188A 3 Enter selection [done]: 1
Product Qualifiers:*   1 HP6795A_Tachyon_XL2    2 HPA6188A    3 Enter selection [done]: (return)

Loggers: 1 SCSI_DISK_AND_ARRAY_DM 2 FC_DAM 3 FCP_NM 4 SCSI_TAPE_DMEnter selection [done]: 2
Logtool Utility>FR

-- Logtool Utility: Format Raw Log File --Select a directory into which to place the formatted file:Directory: [/var/stm/logs/os/] The Format Raw operation is currently in progress.Entries processed is 1 of 61 total entries; entries formatted is 0.Entries processed is 51 of 61 total entries; entries formatted is 2.Entries processed is 61 of 61 total entries; entries formatted is 4.The Format Raw operation completed successfully. The following raw log file(s)were formatted into /var/stm/logs/os/log542.fmt9: /var/stm/logs/os/log542.raw.curThe Display Formatted Summary operation is currently in progress.-- Converting a (1124) byte raw log file to text. --Preparing the Logtool Utility: View Formatted Summary File .......####.cup.hp.com : ##.##.##.###....
Logtool Utility: View Formatted Summary -
Summary of:           /var/stm/logs/os/log542.fmt9Formatted from:       /var/stm/logs/os/log542.raw.cur  Date/time of first entry:    Mon Jan 21 08:37:28 2002  Date/time of last  entry:    Mon Feb  4 10:26:00 2002  Number of LPMC entries:               0  Number of System Overtemp entries:    0  Number of LVM entries:                0  Number of Logger Event entries:       0  Number of I/O Error entries:          4    Device paths for which entries exist:       (4)  0/6/0/0    Products for which entries exist:       (4)  FC Interface    Product Qualifiers for which entries exist:       (4)  HP6795A_Tachyon_XL2    Logger Events for which entries exist:       (4)  FC_DAM    Device Types for which entries exist:       (4)  Interface    Device Qualifiers for which entries exist:       (4)  FibreTL-- Logtool Utility: View Formatted Summary --View   - To View the file.Print  - To Print the file.SaveAs - To Save the file.Enter Done, Help, Print, SaveAs, or View: [Done] DD

isplay of the formatted log file summary was successful. Logtool Utility>FLT

he Display Formatted Log operation is currently in progress.-- Converting a (8168) byte raw log file to text. --Preparing the Logtool Utility: View Formatted Log File .......#####.cup.hp.com : ##.##.##.###....-- Logtool Utility: View Formatted Log --Formatted Output of: /var/stm/logs/os/log542.fmt9Formatted from: /var/stm/logs/os/log542.raw.cur Date/time of first entry: Mon Jan 21 08:37:28 2002 Date/time of last entry: Mon Feb 4 10:26:00 2002
Display Filters:    Starting Date: Mon Jan 21 08:37:28 2002    Ending Date:   Mon Feb  4 10:26:00 2002=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=Entry Type:  I/O ErrorEntry logged on Fri Jan 25 15:43:12 2002Entry id: 0x3c51c36000000005    Device Path:        0/6/0/0    Product:            FC Interface    Product Qualifier:  HP6795A_Tachyon_XL2    Logger:             FC_DAM    Device Type:        Interface    Device Qualifier:   FibreTL
---------------------------------------------------------------------------I/O Log Event Information:     I/O Event Class - Software Triggered Event     I/O Transaction Number - 0x00000000     Length of Hardware Status Logged - 0 bytes     Length of Driver Information Logged - 144 bytesLow Level I/O (LLIO) Status:  0x11ff03e7     Subsystem field = 999; Proc. Num. = -1; Error Num. = 17Severity Level: Information     Fibre Channel Driver received an ERQ Frozen interrupt from     the adapter.     Raw manager data:          0x0000: 00 00 00 06   17 D3 7C 80   00 00 00 00   00 00 00 01          0x0010: 43 54 44 49   53 52 2E 43   43 57 53 49   4F 2E 54 4C          0x0020: 32 47 53 55   42 4D 00 7A   00 00 00 00   C0 21 00 08          0x0030: 00 00 00 0A   02 1D 92 F0   00 91 DB 18   83 FC EB 04          0x0040: 08 00 45 00   00 00 00 0B   FF FA 20 00   FF FA 20 00          0x0050: 00 00 00 08   00 00 00 0A   00 00 14 51   07 00 FF FF          0x0060: FF FF FF FF   00 10 83 FC   EB 04 08 00   D5 D2 3D 50          0x0070: D5 D2 1D 50   00 00 00 01   00 00 00 08   00 00 00 00          0x0080: D4 01 54 00   D4 01 54 00   00 00 00 00   00 00 10 00=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-=-+-
  • Diagnose tool runs a loopback test on a Fibre Channel adapter. This test is destructive and should only be run by qualified personnel.

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