Chapter 4 Troubleshooting Process

Troubleshooting data communications problems can be a very involved process since there are many hardware and software components to investigate. You will be able to quickly identify and resolve some problems, however. These include invalid software installation, version incompatibilities, insufficient MPE/iX resources, corrupt configuration files, programming or command errors, and file system errors.

Other problems will require more investigation. Once you identify the problem, it is likely that you will be able to resolve the problem using the suggestions in this chapter or the detailed instructions provided in the NS 3000/iX Error Messages Reference Manual.

This chapter includes information on the following topics:

Once you have identified the problem and the possible cause, use the strategies described in Chapter 5 “Common Network Problems” to further isolate and correct the problem.