Investigate the Link

Issue the LINKCONTROL linkname; STATUS=DIAGSTATS command. Inspect the output and attempt to identify the problem. Refer to the Online Diagnostic Subsystem Manual, Volume I, for a detailed analysis of the fields displayed. Retain a copy of the output from this command for your Hewlett-Packard representative.

Run PING to confirm whether or not the remote node is reachable. See Chapter 6 “Using NETTOOL” for instructions on running PING.

If PING fails, use the LAN node diagnostic that is appropriate for the type of card on your system:

Refer to your hardware documentation for information on these diagnostics. These diagnostics are online tools that verify the hardware components by running the self-test, then a series of tests of the cables and connectors.

If a failure has taken place, give the files NMLGxx.PUB.SYS and NETDMPnn.PUB.SYS to your Hewlett-Packard representative for additional analysis.

If the problem is easily reproducible, and link level tracing was inactive when the problem took place, turn on tracing using the LINKCONTROL command. When the problem has been reproduced, turn off trace and give this trace file to your Hewlett-Packard representative for additional analysis. If a hardware failure takes place while trace is active, give the files NMLGxx.PUB.SYS and NETDMPnn.PUB.SYS to your HP representative as well.

The log message contains an error code, such as an NMERR. Information on the cause and recovery of these errors can be found in the NS 3000/iX Error Messages Reference Manual. Keep a copy of the log file and the output. If you need to submit an CR, send the log file and output to your Hewlett-Packard representative.

If link level logging is not enabled, enable it through NMMGR so that the information will be available if this problem can be repeated.

Issue the LINKCONTROL linkname; STATUS=DIAGSTATS command. Inspect the output and attempt to identify the problem. Refer to Appendix A “LINKCONTROL Command” for a detailed analysis of the fields displayed. Retain a copy of the output from this command for your Hewlett-Packard representative.

Run PING to confirm whether or not the remote node is reachable. See Chapter 6 “Using NETTOOL” for instructions on running PING.

If PING fails, use PSIDAD. PSIDAD is an on-line diagnostic tool. It verifies the PSI components by running the PSI self-test, then extends the testing as far into the communications network as possible, depending on which equipment is connected to the PSI. Refer to the On-Line Diagnostic Subsystem Manual, Volume I, for instructions.

If a PSI failure has taken place, give the files NMLGxx.PUB.SYS and NETDMPnn.PUB.SYS to your Hewlett-Packard representative for additional analysis.

If the problem is easily reproducible, and link level tracing was inactive when the problem took place, turn on tracing using the LINKCONTROL command. When the problem has been reproduced, turn off tracing. Save both the raw trace file and the formatted output for your Hewlett-Packard representative for analysis. It is important to save any PSI dump file (NETDMPnn.PUB.SYS) that is created while link level tracing was enabled. Send both the PSI dump file and the link trace file to your Hewlett-Packard representative for additional analysis.

Check the MPE/iX log file for I/O error logging. Format the log file. Keep a copy of the file and the output for your Hewlett-Packard representative to study.

Issue the LINKCONTROL linkname; STATUS=DIAGSTATS command on the LAN link, where linkname is the name of the DTS link. Inspect the output and attempt to identify the problem. Retain a copy of the output from this command for your Hewlett-Packard representative.

Use the OpenView DTC Manager to verify the status of the DTC/X.25 Network Access card if you are using PC-based network management. Use TermDSM to verify the status of the DTC/X.25 Network Access card if you are using host-based network management.