Chapter 7 Initializing the Remote Support Software Manager

Table of Contents

The Remote Support Software Manager (RSSWM) A.05.20 is bundled with HP Systems Insight Manager (HP SIM) 5.3 and installed to the Central Management Server (CMS). RSSWM is required for HP Remote Support Pack (RSP). RSP and its components are installed with RSSWM.

The RSSWM application runs independently of the HP SIM user interface. RSSWM is included in the Typical HP SIM installation, and is optional in the Custom HP SIM installation but pre-selected by default. With Typical or Silent HP SIM installations, the RSSWM installation is non-interactive.

Once installed, RSSWM can be accessed from the CMS Start menu or from an icon on the desktop. With the Custom HP SIM installation, the RSSWM initialization launches automatically. After initialization, RSSWM will download and install the Remote Support Client. After the HP SIM installation is complete, users can configure RSSWM to fit their enterprise specifications.

RSSWM offers the following functionality and benefits:

Upgrades can be performed remotely, reducing HP Support Engineer time on your site for installations.
Automated e-mail notifications of new software, deployment statistics, and the state of your configurations improve communications, planning, and management of your Enterprise.
Software package configuration data is collected to facilitate the following activities:
- Target updates based on existing software versions present on a system
- Track deployment of software updates
- Report on the state (installed, update available, failed, and so on) of the software on a system




	IMPORTANT: The process for configuring the Remote Support Client after it is installed on the CMS through RSSWM, is documented in the HP Remote Support Pack Registration, Configuration and Usage Guide at http://docs.hp.com/en/netsys.html#Remote Support Pack. This document is required to complete the configuration of RSP.

Chapter 7 Initializing the Remote Support Software Manager

Technical documentation

» Table of Contents

» Glossary

» Index