Device and access requirements

Remote Support Software Manager (RSSWM) is supported only on ProLiant servers running:

RSSWM downloads and installs software to the CMS only, and operates only on a CMS installed on a supported Windows ProLiant device. RSSWM and HP Remote Support Pack (RSP) are NOT supported on Virtual Machines (VMWare).

Use of RSSWM User Interface requires administrator privileges on the Windows operating system. If you do not have an account with administrative privileges, please contact your Remote Support Account Team for more information or assistance.

RSSWM on the CMS communicates over HTTPS/443. Likewise, the Remote Support Client component also communicates over HTTPS/443 to submit incidents to and retrieve entitlement information from the HP Support Center. HTTPS provides encryption for confidentiality of software configuration data collected from the CMS and transferred to HP. Even though this chapter focuses on configuring RSSWM, it is advisable to configure your firewall for both communication channels (RSSWM and Remote Support Client) before proceeding.

RSSWM communicates directly with the HP Support Center through the firewall or web proxy server (if a web proxy server is in use). RSSWM supports connecting directly to the Internet or connecting through a proxy server and supports all proxy servers conforming to the HTTP/1.0 Specification. RSSWM does not support proxies using proxy auto-configuration scripts, NTLM authentication (also known as Integrated Windows Authentication), or Kerberos authentication.

	NOTE: You can check for any software or networking updates in the HP Remote Support Pack Release Notes at http://docs.hp.com/en/netsys.html#Remote Support Pack.

Remote Support Software Manager configuration options

The Remote Support Software Manager (RSSWM) application settings are configured during RSSWM initialization. The settings can be modified at any time to meet your unique needs. RSSWM updates can be configured in two ways:

• Define Automation Level settings to configure how updates will be downloaded and installed.

• Define an update schedule for when RSSWM can request and retrieve updates.

The following table lists settings configured during the RSSWM initialization:

Option	Description
Automatically download and install updates	This option enables you to restrict the application of all updates to the CMS. If selected, the Global Automation Level will be set to Automatic Install, and RSSWM will automatically download and install updates. If this option is not selected, the Global Automation Level will be set to manual.
Status and connectivity reports	This option adds contacts to a list to receive biweekly reports about the CMS and RSSWM application. If you enable this option you will be asked later in the initialization process to enter one or more email addresses (separated by semi-colons) who you want to receive status and connectivity reports.
Announcements of available software updates	This option adds contacts to a list to be notified when updates are published to the RSSWM servers at the HP Support Center. If you enable this option you will be asked later in the initialization process to enter one or more email addresses (separated by semi-colons) who you want to receive announcements about available software updates.
Web proxy settings	Web proxy settings are configured to enable RSSWM to function in conjunction with your proxy server configuration. The following values can be entered: Server Port Proxy Server User Name Proxy Server Password The default web proxy server settings will be blank and must be populated with the correct proxy information to enable the subsequent connectivity test.
Customer’s business name	Provide your business name. While it is not technically necessary to enter your company name as it appears on your service agreement, doing so will improve communication with HP through consistency of information.
Country or region	Select the country or region where the CMS physically resides from the drop down menu.

See the HP Remote Support Software Manager Configuration, Usage and Troubleshooting Guide at http://docs.hp.com/en/netsys.html#Remote Support Pack for more information about using RSSWM.