Initializing the Remote Support Software Manager

The initialization and registration of Remote Support Software Manager (RSSWM) can only be performed by a user who is logged onto the CMS through the system console or a console-mode RDC Session. Users should not attempt to initialize or register a CMS with RSSWM via a non-console mode Terminal Services or RDC session.

RSSWM is installed by default with an HP SIM 5.3 or later typical installation and optionally with an HP SIM custom installation. After RSSWM is installed, it needs to be configured through the initialization process. The RSSWM initialization is an interactive process that both configures and registers the application for regular usage on your CMS. With a typical installation, you must start the initialization through the Start menu. With a custom HP SIM installation, the RSSWM user interface starts automatically—in this case Step 1 below can be skipped.




	NOTE: HP recommends that you reference the required information in the preceding table before beginning the initialization process.

To initialize RSSWM:

Start the RSSWM initialization by selecting StartProgramsHewlett-PackardRSSWMRSSWM Configuration.
The first time you access RSSWM, the End-User License Agreement window appears. After reading the license agreement, click I agree to the terms and conditions in the End User License Agreement. Click Next.
Select the privacy settings that are appropriate to your environment. Click the More Info link next to each item if you need more information about an item.
NOTE: The following selections can be modified within the RSSWM interface at any time.
- Select All This selection will enable all of the following options. This is the recommended selection.
- Allow this product to send data about my operating system and configuration to HP. This option is required to ensure that RSSWM operates and communicates correctly.
- Automatically download and install updates to my HP management software. Select this option if you want RSSWM to automatically download and install the latest versions of applications as they become available. If this option is not selected, downloads and installations will need to be performed manually. See the HP Remote Support Software Manager Configuration, Usage and Troubleshooting Guide at http://docs.hp.com/en/netsys.html#Remote Support Pack for more information about download and installation options.
- Enable email for status and connectivity reporting. Check this option if you want to receive an email every two weeks summarizing the applications installed on your CMS. You will also receive email notifications if connectivity to the HP Support Center is lost.
- Enable email announcements of available software updates. Select this option if you want to receive emails when new software packages become available.
Click Next when you've made your selections.

Enter a directory path where you want RSSWM to be installed. RSSWM uses OpenView Configuration Manager (OVCM); if a previous installation of OVCM is detected, it will be shared by RSSWM. Click Next.




	WARNING! Korean and Chinese characters are not supported for custom directory paths when installing HP Remote Support Software Manager. Either choose the default installation path or use ANSI characters for a custom directory path to avoid installation and configuration failures.

RSSWM will be installed, and a window will display the progress. When installation is complete, a window requesting additional configuration information will be displayed.

Enter proxy, company, and email notification information.

Web Proxy Information If you use a web proxy, click I use a web proxy server, and enter the Proxy Host Name, Proxy Port, Proxy User and Proxy Password.
Proxy Host Name and Proxy Port will be prepopulated from Internet Explorer settings, with the exception of user and password.
Company Information Enter your Business Name and select your Country or Region from the drop down menu.
NOTE: Multibyte characters are not supported in the Business Name field. If multibyte characters are used, a popup window will tell you to choose valid values for the field.

Notifications and Reports Contact Enter one or more contact Email Address (separated by semi-colons).




	NOTE: The Notifications and Reports Contact Email Address option will only be available if you selected to receive status and connectivity reports or announcements of available software updates in Step 3.

Click Next.

RSSWM will test connectivity to the HP Support Center based on the proxy settings entered in the previous step. Click Next to continue.
If the connectivity test fails, click the Back button to verify your proxy settings.

RSSWM will update all compulsory software components.

When updates are complete, click the Finish button to complete the RSSWM initialization.

There will be a delay while the initialization completes, after which the RSSWM user interface will open and show optional software and additional configuration settings.




	NOTE: If the RSSWM Packages window does not list any packages, please review the previous steps and verify that they were completed successfully. You can enter any corrected information in the RSSWM Options menus and resubmit it from the Submit Software Configuration Data area located in the Actions menu. See the HP Remote Support Software Manager Configuration, Usage and Troubleshooting Guide at http://docs.hp.com/en/netsys.html#Remote Support Pack for more information about using RSSWM.

See the HP Remote Support Software Manager Configuration, Usage and Troubleshooting Guide at http://docs.hp.com/en/netsys.html#Remote Support Pack for information about troubleshooting RSSWM initialization.

Initializing the Remote Support Software Manager

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