Update Known Problems

"Initialize of the ITO Control Agent failed" Error During update-ux Session

Beginning in June 2002, the ITO-SE single system event management component was removed from the GlancePlus Pak 2000 product.

How Do You Know If This Affects You?

If you are updating from HP-UX 10.20 or 11.0 and you have a version of GlancePlus Pak 2000 released prior to June 2002, update-ux will try to remove the ITO-SE component prior to updating to a newer GlancePlus Pak. You may encounter the following error when update-ux removes the file sets belonging to the ITO-SE component:

 * Beginning the Unconfigure Execution Phase.       * Filesets:         3       * Files:            163       * Kbytes:           15427       * Running remove setup command /usr/lbin/sw/remove_setup.Error opcctla   (Control Agent)(14791) : Initialize of the ITO Control Agent failed. (OpC30-1036)Can't lookup servers: Communications failure (dce / rpc). (OpC20-108)Can't lookup servers: Communications failure (dce / rpc). (OpC20-108)Stopping all ITO Agent processes... (OpC30-1192)/usr/bin/ps: couldn't get console device alias/usr/bin/ps: not enough memory for hash table

What To Do

No action required. The ITOAgent unconfigure script generates the error prior to the file sets being removed.

Firmware Patches Should Not Be Included Cold-Install or Update Session

If you are migrating from either HP-UX 10.20 or HP-UX 11.0, HP strongly recommends you do not include firmware patches while running a cold-install or update session.

How Do You Know If This Affects You?

The following systems are affected:

Many of the HP-UX 11i firmware patches rely on HP-UX 11i tools and system calls. During the cold-install or update process, your system is still running either the 10.20 or 11.0 kernel. The firmware installation fails because of system call differences between the HP-UX 11i kernel and older kernel versions.

What To Do:

HP strongly recommends that you install any firmware patches after you have completed the cold-install or update process and your system is running HP-UX 11i. Specific HP-UX 11i firmware patches are available at the following website:

http://itresourcecenter.hp.com

Analyzing Log Files

To help identify a problem with running update-ux, remember that errors are logged in two separate log files:

SD commands log errors to /var/adm/sw/swagent.log, plus their own log. Simply checking more than one log file may reveal the problem you are troubleshooting.

Update Fails on J2250 Workstation With SCSI Floppy Drive

See “Kernel Build Fails on 64-bit Install”.

Update Fails if nstrpty Kernel Parameter Set as a Formula

If the value of the nstrpty kernel parameter is specified as a formula (for example, nstrpty (NPTY*2)), then updating to 11i will fail with this error:

/var/tmp/BAAa10554/catalog/Streams-TIO/STRTIO-KRN/postinstall[82]:  (NPTY):
The specified number is not valid for this command.
ERROR: The "postinstall" script for "Streams-TIO.STRTIO-KRN" failed (exit code "1"). The script location was "/var/tmp/BAAa10554/catalog/Streams-TIO/STRTIO-KRN/postinstall".

To prevent this, convert the value of nstrpty to a number.

How Do You Know If This Affects You?

To check the kernel parameters, run SAM and select: Kernel Configuration -> Configurable Parameters

What To Do

If the nstrpty kernel parameter is specified as a formula, then before you update, use SAM (Kernel Configuration -> Configurable Parameters) to change the formula to a numeric value. You do not need to rebuild the kernel or reboot the system.

Kernel Build Failure

When updating a workstation running HP-UX 10.20 32-bit OS to 11i 32-bit OS/OE, the update may fail if a USB driver is configured on the system. This will not occur when updating to 11i 64-bit OS.

If this occurs, update-ux displays this message on the console before quitting:

Loading the kernel...
/usr/ccs/bin/ld: Unsatisfied symbols:
wsio_get_service (code)
Stop...
ERROR: The kernel build failed...

What To Do

Remove the USB drivers and repeat the update:

X.25 Cards Not Supported on Some Workstations

J3525A and J3526A PCI cards are not supported under HP-UX 11i on these workstations:

If either of these cards is installed on a workstation listed above, the system will crash during the upgrade. If the workstation is already running 11i, it will crash when you try to add the card. These cards are supported on older B-, C- and J-Class workstations, as well as on L-[123]000, N- and A-Class servers and Superdome servers.

How Do You Know If This Affects You?

To see if these cards are installed in your system, enter:

ioscan -kf | egrep '(10140078)|(1133b921)'

If one or both cards are installed, ioscan will output one or more rows containing the numbers 10140078 or 1133b921.

What To Do

Be sure to remove those cards before updating to 11i.

HP A3740A Fibre Channel PCI Tachyon Not Supported

The HP A3740A Fibre Channel PCI Tachyon adapter is not supported on HP-UX 11i. Before you install HP-UX 11i, please replace any A3740A PCI adapters in your system with A5158A PCI 1 Gb Tachyon TL adapters or A6795A PCI 2 Gb Tachlite adapters. Then connect any Fibre Channel Mass Storage devices previously connected to A3740A adapters to either of the adapters.