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HP Servicecontrol Manager 3.0 Troubleshooting Guide > Chapter 3 Servicecontrol Manager Issues

Problems With mxexec On A Managed Node (#2)

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The mxexec command may fail on a managed node when the CMS cannot connect with the node. Several common causes of this situation are:

  • the network cable is unplugged

  • the node is powered off

  • the node doesn’t have SCM agent software installed and running

Symptom

The mxexec command fails on a managed node with the following message:

Unable to retrieve a connection from the RMIRegistry to system node_name.
Exception creating connection to: node_name; nested exception is:
     java.net.NoRouteToHostException: No route to host

where node_name is the hostname of the managed node.

If the mxexec command failed, but this is the correct error message, see “Problems With mxexec On A Managed Node (#1)”.

Verification

  1. Log onto the CMS.

  2. Attempt to establish communication with the managed node:

    /usr/sbin/ping node_name

    where the node_name is the hostname of the managed node.

If these verification steps fail to establish communication with the managed node then there is a LAN communication problem.

If the verification steps are successful and the host is accessible from the CMS, verify that the mxagent daemon is running on the managed node by logging onto the managed node and executing:

ps -ef | grep mxagent

Fix

  • If you were unable to establish communication, verify that the managed node is powered on, booted and has network connectivity. Then repeat the verification steps.

  • If you can establish communication but the mxagent daemon isn’t running, start the daemon:

    /opt/mx/bin/mxstart

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