Contacting HP

Information to collect before contacting HP

Be sure to have the following information available before you call contact HP:

Software product name
Hardware product model number
Operating system type and version
Applicable error message
Third-party hardware or software
Technical support registration number (if applicable)

How to contact HP technical support

Use the following methods to contact HP technical support:

In the United States, see the Customer Service / Contact HP United States website for contact options:
http://welcome.hp.com/country/us/en/contact_us.html
In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls might be recorded or monitored.
In other locations, see the Contact HP Worldwide website for contact options:
http://welcome.hp.com/country/us/en/wwcontact.html

Registering for software technical support and update service

Insight Control suites and select ProLiant Essentials software products include one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems.

The service also provides access to software updates and reference manuals, either in electronic form or on physical media as they are made available from HP. Customers who purchase an electronic license are eligible for electronic updates only.

With this service, Insight Control and ProLiant Essentials customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the following website:

http://www.hp.com/services/insight

There are two methods for registering:

If you received a license entitlement certificate, automated registration for this service takes place upon online redemption of the license certificate/key.
If the license information you received for your product instructs you to register for Software Technical Support and Update Service, you must follow the instructions in order to be eligible for telephone support and product updates.

How to use your software technical support and update service

After you have registered, you will receive a service contract in the mail containing the Customer Service phone number and your Service Agreement Identifier (SAID). You need your SAID when you call for technical support. Using your SAID, you can also go to the Software Update Manager (SUM) web page to view your contract online and elect electronic delivery for product updates.

Warranty information

HP will replace defective delivery media for a period of 90 days from the date of purchase. This warranty applies to all Insight Control Management, HP Systems Insight Manager, and ProLiant Essentials products.

HP worldwide customer service contact numbers

HP worldwide customer service contact numbers are available at the following website:

http://welcome.hp.com/country/us/en/wwcontact_us.html

HP authorized resellers

For the name of the nearest HP authorized reseller, see the following sources:

In the United States, see the HP U.S. service locator website at:
http://www.hp.com/service_locator
In other locations, see the Contact HP worldwide website at:
http://welcome.hp.com/country/us/en/wwcontact.html

Documentation feedback

HP welcomes your feedback. To make comments and suggestions about product documentation, send a message to:

<docsfeedback@hp.com>

Include the document title and manufacturing part number in your message. All submissions become the property of HP.