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HP-UX 11i Version 1 Installation and Update Guide: HP Servers and Workstations > Appendix B Known Problems and Troubleshooting

Common Install and Update Error and Warning Messages

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As an install or update progresses, you will see messages relating to the progress being entered into the log file. These messages usually refer to normal behavior. ERROR and WARNING messages, however, have the following significance:

ERROR

Indicates a serious problem, usually requiring action from the user in order to proceed with an installation.

WARNING

Indicates something out of the ordinary and may require action.

If you see a message or experience unusual behavior, see the following pages for likely solutions.

This section includes some update-ux error messages and typical recovery actions.

Using Ignite-UX with HP-UX 11i v1 OEs and Patch Bundles

In order for Ignite-UX to properly load patch bundles, the configuration file for the install depot needs to be modified. The sd_software_list definition needs to be removed from the bundle definitions for all patch bundles in the depot. It is important that all the patch bundles in the configuration file are modified to allow for patch supersession to work properly.

The following patch bundles are supported for installation with the desired HP-UX 11i v1 OE from a single depot source:

BUNDLE11i
HWEnable11i
FEATURE11-11
GOLDAPPS11i
GOLDBASE11i

If you have added any custom patch bundles to your install depot, the sd_software_list definition for those bundles should be removed also. With the sd_software_list definition removed, SD will use autoselect_patches to resolve which patches should be installed.

Example B-1 Example patch bundle definition from Ignite-UX configuration file

sw_sel "HWEnable11i" {
    description = "Hardware Enablement Patches for HP-UX 11i, March 2003"
    sw_source = "core"
    sw_category = "HPUXAdditions"
    sd_software_list =
"HWEnable11i,r=B.11.11.0303.4,a=HP-UX_B.11.11_32/64,v=HP"
    (_hp_os_bitness == "32") {
        impacts = "/sbin" 2016Kb
        impacts = "/var" 110304Kb
        impacts = "/opt" 31784Kb
        impacts = "/usr" 76480Kb
        impacts = "/etc" 24Kb
    }
    (_hp_os_bitness == "64") {
        impacts = "/sbin" 2016Kb
        impacts = "/var" 115792Kb
        impacts = "/opt" 31784Kb
        impacts = "/usr" 81968Kb
        impacts = "/etc" 24Kb
    }
    load_with_any ~ "HPUXBaseOS" . "*
}

The following line should be removed:

sd_software_list = "HWEnable11i,r=B.11.11.0303.4,a=HP-UX_B.11.11_32/64,v=HP"

If you are installing patch bundles from one or more depots, separate from the 11i OE depot, the sd_software_list needs to be removed from the patch bundle definition and the following needs to be added to the sw_source section at the top of the configuration file:

sd_command_line +=" -x patch_match_target=true"

Example B-2 Example sw_source Definition from Ignite-UX Configuration File

sw_source "core" {
    description = "HP-UX Core Software"
    source_format = SD
    sd_server = "192.1.83.191"
    sd_depot_dir = "/depot/GOLDQPK11i"
    sd_command_line +=" -x patch_match_target=true "
}

If you are cold installing systems with the sd_software_list defined for patch bundles, you will see notes and warnings in the install and swagent logs. Here is an example of the type of notes and warnings that you will see:

NOTE:    The patch fileset "PHSS_25169.WLMB-RUN,r=1.0" may only be
         installed upon a previously installed base fileset. The
         specification for this base fileset is
         "Workload-Mgr.WLMB-RUN,fr=A.01.02,v=HP". Since there is no
         fileset on the target or selected from the source which
         matches this specification, fileset
         "PHSS_25169.WLMB-RUN,r=1.0" will be excluded.


WARNING: The software specification
         "GOLDAPPS11i,r=B.11.11.0306.2,a=HP-UX_B.11.11_32/64,v=HP"
         refers to a bundle (or to a product, subproduct or fileset
         within a bundle). Only some of the software specified could be
         selected. The messages below show those items which could not
         be selected and those items which were selected but generated
         a warning:
       * Could not apply the software selection
         "PHCO_25887,r=1.0,a=HP-UX_B.11.11_32/64,v=HP"; it is not
         available from depot or root "ant9:/".

Warning Displays

WARNING: There were errors installing from the first depot. 
See the /var/adm/sw/swagent.log for details.

WARNING: Continuing could cause the OS update to fail
Do you want to continue ? (y/n)

What To do

Press y to continue the update. Afterward, review /var/adm/sw/swagent.log.

Selected Locale Not Available

Warning! One or more of your selected locales are not available.
Please invoke the commands "locale" and "locale -a" to verify
your selections and the available locales.
Continuing processing using the "C" locale.

What To Do

Ignore this message which appears when updating from 10.20 in every locale except C. The local environment, such as Japanese, is temporarily disabled during the update session.

Multiple OE Errors

Installing both the HP-UX 11i Operating Environment and the
Enterprise Operating Environment on the same system is not a
standard update path. If you continue with this operation,
swremove(1M) the Enterprise Operating Environment after the
update is complete.

What To Do

Complete the update. Then remove the HPUX11i-OE-Ent bundle using the swremove command.

Changing from the Enterprise Operating Environment to the
Mission Critical Operating Environment at the same time as you
change from a 32 bit OS to a 64 bit OS is not a tested
operation...

Although you can change OS word-width and move from one OE to another at the same time, we recommend performing separate operations. In this case:

  1. Update OS to new word-width:

    /usr/sbin/update-ux -s /cdrom -a 64

  2. Install the desired OE:

    /usr/sbin/update-ux -s /cdrom HPUX11i-OE-MC

For more about changing OEs, see “Adding or Upgrading an OE”.

Disk Space Usage Error

To perform this OS update, it is required that the xxx
partition have at least yyy KB of free space and it currently
has zzz KB of free space

What To Do

Reconfigure your disk per the minimum recommendations in the message. Then run the update-ux command again. For help configuring disk space usage, see “Adjusting Required Minimum File System Sizes ”.

swinstall Analysis Error

The analysis phase failed while installing from the first
depot. See the /var/adm/sw/swagent.log for details.

What To Do

The swinstall analysis on software from HP-UX 11i v1 CD1 failed and update-ux quit. Correct the indicated problem and run the command again.

Post-update swverify Error

After updating your system to an HP-UX 11i v1 OE, run swverify to ensure that all application software previously on you system is still compatible with the new OS. If you get an error like this:

The product "xyz,l=/,r=B.xx.xx" is not compatible with this
system’s architecture or operating system.

The indicated software (xyz) has not been updated to 11i. To update the software, mount the HP-UX 11i v1 Applications CD that contains the software and install the new version using the swinstall command. For more details, see Chapter 8 “Updating Applications”.

Root (/) Volume Lock Error

If update-ux quits after you extended a volume size, you may see an error containing these lines:

ERROR: The command: /var/adm/sw filter /var/adm/sw/update-ux/swinstall...

This error will be logged in /var/adm/sw/swinstall.log:

Error: Cannot lock “/” because another command hold a conflicting lock ...

This error indicates that other processes have locked the root volume, preventing update-ux from completing a successful update.

What To Do

Wait 10 minutes and retry the update-ux command again.

EISA 100BT Warning Message

When you remove an EISA 100BT product from a system or update a system having EISA 100BT to any later releases of HP-UX, you may find the following message in the /var/adm/sw/swagent.log file:

Running remove setup command /usr/lbin/sw/remove_setup. /dev/diag/ether* not found.

This behavior is present in HP-UX 10.20 to 11i (B.11.11) versions of this product. Presence or absence of this file on a system will not have any impact on this product. You may safely ignore this message.

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