HP Instant Support Enterprise Edition (ISEE) is a secure remote
support platform for business servers and storage devices. The HP
ISEE client software is installed on each supported device covered
by an HP Support Agreement. ISEE Monitored Clients communicate directly
with the HP Support Center through the firewall and/or Web proxy
server to deliver hardware incident information to the HP support
center for reactive support. Additionally, system information is
collected and can be used for proactive support.
Summary
of Change |
 |
This new version of ISEE Client has defect fixes and few feature
enhancements. For details, refer to the Hardware Support Services
- ISEE Training and Documentation Web site at http://www.hp.com/learn/isee.
Impact |
|
There are no impacts.
Compatibility |
|
Before enabling or configuring ISEE, verify that you have
collected the necessary information and met all of the requirements
outlined in Chapter One and Appendix A of the HP Instant
Support Enterprise Edition Client Installation and Upgrade Guide, available
at http://www.hp.com/learn/isee. Please note that HP ISEE is only supported on servers,
not HP-UX workstations.
Enabling
ISEE. ISEE is installed in a disabled state. To enable the client
complete the following steps:
In the file
/etc/rc.config.d/hpservices.conf change the value of START_TUNER from 0 to 1.
In the file /etc/rc.config.d/rstemsListener change the value of RST_LISTENER from 0 to 1.
Execute /sbin/init.d/hpservices start.
Execute /sbin/init.d/rstemsListener start.
Configuring
ISEE . The ISEE configuration process is documented in the section
titled “Configuring ISEE after an Individual Installation” in
the HP Instant Support Enterprise Edition Client Installation
and Upgrade Guide. Additional information about ISEE
and HP-UX servers can be found in Appendix A.
Performance |
|
There are no known performance issues.
Obsolescence |
|
Not applicable.
Printable version
