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 HP Instant Support Enterprise Edition Imaged HP-UX Client Configuration Guide > Appendix B Installing HP-UX ISEE Client Software

Installing HP-UX Clients
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The ISEE HP-UX client was pre-installed on your device. If you choose to activate it, follow the instructions given in Chapter 1 “Enabling and Configuring
Instant Support Enterprise Edition ”. If you chose not to enable the ISEE Client, but would now like to install and configure it, follow the instructions continue with the following section.

Install Step 1: Preparing HP-UX Devices for Installation

The following prerequisites must be met before downloading and installing the ISEE HP-UX client software:

  • OnlineDiag required, any HP-UX 11i v2 or 11i v3 compatible version.

  • The HP-UX 11i v2 or 11i v3 Client must have a Java runtime environment installed. Verify the version is 1.2 or higher by entering:
    swlist -l product | grep -i jre

  • Review the patch requirements and install required patches for your operating system:

    http://h61001.www6.hp.com/ISEE_Support/

WARNING! Do Not remove the Support Tools Manager OnlineDiag software after installing ISEE.

Install Step 2: Downloading ISEE Client Software

CAUTION: HP does NOT support changing the filenames of any ISEE component downloaded with or extracted from the ISEE client packages unless explicitly stated in this document. Changing file names will cause the installation and/or configuration of ISEE to fail.

Table B-1 HP ISEE Client Software Package Sizes and Required Disk Space

ComponentPackage SizeMinimum Required Disk Space[1]Size of Installed Software[2]

Version

HP-UX 11i v2 or 11i v3 ISEE Client Software18 MB61 MB43 MB

A.03.95

HP-UX 11i v2 September 2004 update ISEE Client Software[3]

260 MB440 MB176 MB

A.03.95

[1] The required disk space is the amount of free space required on the Client system to install and use the ISEE software.

[2] The size of the installed software is the space populated by the installed directories and files only.

[3] The 11i v2 September 2004 update ISEE client software is only available on the HP OE Media, not on HP Software Depot.

 

Complete the following steps to download the ISEE client software:

  1. From your internet browser access the following URL:

       http://www.hp.com/go/softwaredepot

  2. Click the Instant Support Enterprise Edition (ISEE) link on the Software Depot home page.

    NOTE: If you cannot find the Instant Support Enterprise Edition (ISEE) link, search for the term Instant Support Enterprise Edition using the Search feature on the Software Depot Website.

  3. Click [Receive for Free] next to the Instant Support Enterprise Edition (ISEE) listing. The registration page appears.

  4. Select the appropriate operating system from the list.

  5. Enter your information in the trial/free product registration form and click [Next]. A product receipt is displayed. Please print the receipt.

  6. Select Installation instructions to see an overview of HP ISEE. Additionally, you can review the full HP ISEE documentation and training at:

       http://www.hp.com/learn/isee

  7. Click [Back] on the browser.

  8. Select the link in the download software column of the receipt window, and download the software to a temporary location.

    This starts a dialogue to ftp the Client software package to the monitored system. Use the Save this file to disk option. If required, ftp the downloaded Client software package in binary mode to the desired monitored system. The location of the Client software will be the source location of the installation package used to install the ISEE client software.

Install Step 3: Verifying Internet Connectivity

Whether you are using a Web proxy server or not, validate that you can reach your appropriate regional URL through Netscape or Microsoft Internet Explorer on the supported device before installing the ISEE client software:

  • http://isee.americas.hp.com/mots/motserv

  • http://isee.europe.hp.com/mots/motserv

  • http://isee.asiapac.hp.com/mots/motserv

CAUTION: If the connection fails, do not attempt to enable ISEE software until connectivity is established.

Install Step 4: Installing the HP-UX 11i v2 or 11i v3 ISEE Client Software

To install HP ISEE software on your supported HP-UX device, complete the following steps:

  1. Log on to the supported device as root.

  2. Install the software on the supported device:

       /usr/sbin/swinstall -s <depot_location> ISEEPlatform

    Where <depot_location> is the fully qualified path to the installation package. For example:

       /usr/sbin/swinstall -s /var/depots/ISEEPlatform_A.03.95_HP-UX_00B.11.22.IA.depot ISEEPlatform

  3. Check the Software Distributor logs for errors after installing HP ISEE. If necessary, take corrective action.

Install Step 5: Configuring the ISEE Client Software

The configuration steps after an installation are the same as configuring after the client is enabled. Complete “Step C: Configuring ISEE”, “Step D: Scheduling System Collections” and “Step E: Changing Your Default Password ” to complete the configuration.



Appendix B Installing HP-UX ISEE Client Software
  		 


Troubleshooting the HP-UX Client Installation  
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