Introduction to Instant Support Enterprise Edition

In the file /etc/rc.config.d/hpservices.conf change the value of START_TUNER from 0 to 1.

In the file /etc/rc.config.d/rstemsListener change the value of RST_LISTENER from 0 to 1.

Execute /sbin/init.d/hpservices start.

Execute /sbin/init.d/rstemsListener start.

Open the following URL:

   http://<client_hostname>:5060/start.html

Where <client_hostname> is the fully qualified name or IP address of the monitored system.

Enter admin for your user name and isee for your password when prompted by the browser, and click [OK].

	CAUTION: This is the default password for all ISEE users. HP STRONGLY recommends changing your password after you complete the Client configuration.

Read the informational window (see Figure 1-1 “HP ISEE Client User Interface Informational Window”) and click [OK].

Figure 1-1 HP ISEE Client User Interface Informational Window

Enter your contact information in the appropriate fields (see Figure 3-2 through Figure 3-3). Asterisks indicate required fields.

Failure to provide complete and accurate contact and company information jeopardizes HP’s ability to identify, diagnose, and repair hardware problems. False information may require reinstallation of the ISEE client software.

	CAUTION: For HP to provide a timely response to events that do NOT occur during normal business hours, it is critical to enter complete information for at least one Additional Contact for after hours notification.

Figure 1-2 HP ISEE Client User Interface Contact Information Configuration Screens

	CAUTION: Do NOT enter any information in the Server Name field (see Figure 1-3 “HP ISEE Client User Interface Company Information Configuration Screens”) It is automatically configured with the appropriate HP service center address for your contract.

Figure 1-3 HP ISEE Client User Interface Company Information Configuration Screens

If a Web proxy server is part of your environment, verify that your Web proxy server information is entered correctly in the System Information section (for example, <web_proxy.domain>.com:80). Inaccurate Web proxy server or firewall configuration information will prevent HP ISEE from operating correctly.

During the installation, your notification, security, and communication options are automatically configured to the default HP ISEE values. No additional configuration is necessary.

Click [submit].

Click [OK] on the update message (see Figure 1-4 “Update in Progress Dialog Box”).

Figure 1-4 Update in Progress Dialog Box

The ISEE client software automatically receives ISEE client updates when it communicates with HP and displays new configuration options when they are available.

Click [OK] to the update pop up (see Figure 1-5 “ISEE Updates Dialog Box ”) to continue with the ISEE client software configuration.

Figure 1-5 ISEE Updates Dialog Box

Scroll down to the Entitlement Information section (Figure 1-6 “Entitlement Information ”) and select a radio button either Serial Number with Product number and/or Contract Identifier and Type. For most servers, the Serial and Product numbers will be automatically populated.

Figure 1-6 Entitlement Information

Click [submit].

Click [OK] on the progress dialog box (see Figure 1-7 “Update in Progress Dialog Box”).

Figure 1-7 Update in Progress Dialog Box

Read the entitlement verification screen (Figure 1-8 “Entitlement Verification ”) and click [close].

Figure 1-8 Entitlement Verification

Click [Yes] on the pop up to close the browser window.

Figure 1-9 Close Window Dialog Box

Log back into the ISEE Client User Interface, as described in Step One.

The welcome to hp instant support enterprise edition screen (see Figure 1-10 “HP ISEE Client User Interface Installation Incidents”) displays open incidents.

Figure 1-10 HP ISEE Client User Interface Installation Incidents

If HP ISEE is installed correctly, multiple incidents will display. (Figure 1-10 “HP ISEE Client User Interface Installation Incidents”).

There may be a delay of up to five minutes before all three incidents display; you may refresh your browser manually during this time to check for new incidents. If you do not see the New_Installation incident, the installation has failed; contact your HP Support Representative.

Set your collection schedule by entering the command:

   /opt/hpservices/contrib/SysInfo/bin/setSysInfoCronEntry.sh -i

At the prompt choose a day of the week to schedule your collection (0=Sunday, 1=Monday, 2=Tuesday, and so on), enter the number for the appropriate day.

Choose a time of day to schedule your collection (use 24-hour time: 0100 = 1:00 AM, 1700 = 5:00 pm, and so on), enter the number for the appropriate time of day.

The settings you choose can be changed later by running the script:

   /opt/hpservices/contrib/SysInfo/bin/setSysInfoCronEntry.sh -i

You can also edit the root crontab file as with any other cron-scheduled job.Scheduled collections can be disabled after installation by running the command:

   /opt/hpservices/contrib/SysInfo/bin/setSysInfoCronEntry.sh -d

Repeat the Scheduling Configuration Collections section on each monitored HP-UX Client that will submit configuration information.

Open the HP ISEE Client UI in your browser:

   http://<client_hostname>:5060/start.html

Where <client_hostname> is the fully qualified name of the Monitored Device.

Log on using the current default user name and password.

Click configuration options from the left menu bar, and a second window appears.

Click communication from the new window.

Change your password and confirm your new password on the communication options page.

Click [submit] to save your new password.

Log in again when prompted using your new password.