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HP Instant Support Enterprise Edition Imaged HP-UX Client Configuration Guide
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HP Part Number: 5991-7658

Published: February 2007 A.03.95

© Copyright 2006 Hewlett-Packard Development Company, L.P.

Table of Contents

1 Enabling and Configuring
Instant Support Enterprise Edition
Conventions
Introduction to Instant Support Enterprise Edition
Before You Begin
Step A: Verifying Internet Connectivity
Step B: Enabling ISEE on Servers using HP-UX 11i v2 September 2004 & Later
Step C: Configuring ISEE
Step D: Scheduling System Collections
Step E: Changing Your Default Password
Troubleshooting the Client Installation
A Using the ISEE Client Software
Using the ISEE Client User Interface
Starting the HP ISEE Client User Interface
Understanding HP ISEE Incident Status
Receiving a Message from an HP Support Engineer
Acknowledging MAPs for an Open HP ISEE Incident
Reviewing or Changing Your Default Notification, Security, and Communication Values
B Installing HP-UX ISEE Client Software
Installing HP-UX Clients
Install Step 1: Preparing HP-UX Devices for Installation
Install Step 2: Downloading ISEE Client Software
Install Step 3: Verifying Internet Connectivity
Install Step 4: Installing the HP-UX 11i v2 or 11i v3 ISEE Client Software
Install Step 5: Configuring the ISEE Client Software
Troubleshooting the HP-UX Client Installation
Removing HP ISEE Software
Removing the HP Runner Software
Index

List of Figures

1-1 HP ISEE Client User Interface Informational Window
1-2 HP ISEE Client User Interface Contact Information Configuration Screens
1-3 HP ISEE Client User Interface Company Information Configuration Screens
1-4 Update in Progress Dialog Box
1-5 ISEE Updates Dialog Box
1-6 Entitlement Information
1-7 Update in Progress Dialog Box
1-8 Entitlement Verification
1-9 Close Window Dialog Box
1-10 HP ISEE Client User Interface Installation Incidents
A-1 Starting the HP ISEE Client User Interface
A-2 Incident Status View
A-3 HP ISEE Client User Interface Contact Configuration Options
A-4 HP ISEE Client User Interface Configuration Options
A-5 HP ISEE Client User Interface Configuration Options

List of Tables

B-1 HP ISEE Client Software Package Sizes and Required Disk Space
B-2 Troubleshooting HP-UX Client Installation
   


Chapter 1 Enabling and Configuring
Instant Support Enterprise Edition  
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