HP Instant Support Enterprise Edition

Hewlett-Packard Instant Support Enterprise Edition (ISEE) is a secure remote support platform for business servers and storage devices. The HP ISEE client software is installed on each supported device covered by an HP Support Agreement. ISEE Monitored Clients communicate directly with the HP Support Center through the firewall and/or Web proxy server to deliver hardware incident information to the HP support center for reactive support. Additionally, system information is collected and can be used for proactive support.

Summary of Change

ISEE has been updated to version A.03.95.500.41 to incorporate defect fixes.

Impact

There is no known impact.

Compatibility

Before enabling or configuring Instant Support Enterprise Edition, verify that you have collected the necessary information and met all of the requirements outlined in Chapter One and Appendix A of the HP Instant Support Enterprise Edition Client Installation and Upgrade Guide, available at http://www.hp.com/learn/isee. Please note that HP Instant Support Enterprise Edition is only supported on servers, not HP-UX workstations.

Enabling ISEE. ISEE is installed in a disabled state. To enable the client complete the following steps:

In the file /etc/rc.config.d/hpservices.conf change the value of START_TUNER from 0 to 1.
In the file /etc/rc.config.d/rstemsListener change the value of RST_LISTENER from 0 to 1.
Execute /sbin/init.d/hpservices start.
Execute /sbin/init.d/rstemsListener start.

Configuring ISEE . The ISEE configuration process is documented in the section titled “Configuring ISEE after an Individual Installation” in the HP Instant Support Enterprise Edition Client Installation and Upgrade Guide. Additional information about ISEE and HP-UX servers can be found in Appendix A.

Performance

There is no known improvement or degradation in performance.

Documentation

Information about ISEE, including the HP Instant Support Enterprise Edition Client Installation and Upgrade Guide, is available at http://hp.com/learn/isee.

For a complete list of ISEE-supported operating systems and hardware devices, please view the ISEE supported products Web page at http://hp.com/hps/hardware/hw_products.html

Obsolescence

Not applicable.