Troubleshooting Evweb

Problem

While you are deleting an event stored in the Event Archive, the following error message is displayed:

An error occurred while deleting the event.

Cause

Evweb is unable to delete an event from the Event Archive. The Event Archive Database service is not running properly.

Solution

To check the status of the Event Archive Database service, enter the following command at the HP-UX prompt:

# ps -eaf | grep sfmdb

If the output of this command is sfmdb, the Event Archive Database service is running.

If the Event Archive Database service has stopped, enter the following command at the HP-UX prompt to start the service:

# /sbin/init.d/sfmdb start

If the Event Archive Database service is running and the problem persists, check for error logs in the /var/opt/sfm/log/sfm.log file. For further assistance, contact the HP support center.

Problem

While you are accessing an event from the Event Archive, either of the following errors are displayed:

Could not fetch the details of the events.

The connection to the database could not be established.

Cause

You receive the first message, if Evweb is unable to access the details of an event stored in the Event Archive. The second message indicates that the Evweb is unable to establish a connection with the Event Archive.

The Event Archive Database service is not running properly.

Solution

To check the status of the Event Archive Database service, enter the following command at the HP-UX prompt:

# ps -eaf | grep sfmdb

If the output of this command is sfmdb, the Event Archive Database service is running properly.

If the Event Archive Database service is stopped, enter the following command at the HP-UX prompt to start the service:

# /sbin/init.d/sfmdb start

If the Event Archive Database service is running and the problem persists, check for error logs in the /var/opt/sfm/log/sfm.log file. For further assistance, contact the HP support center.

Problem

WBEM Indications are not logged in to the Event Archive.

Cause

The SFM provider module is disabled.

Solution

To check the status of the SFM provider module, enter the following command at the HP-UX prompt:

# cimprovider -ls | grep SFMProviderModule

If the SFM provider module is disabled, enter the following command at the HP-UX prompt to enable the Event Archive Consumer:

# /opt/wbem/bin/cimprovider -e -m SFMProviderModule

If the Event Archive Consumer is enabled and the indications are still not logged in the Event Archive, check for error logs in the /var/opt/sfm/log/sfm.log file. For further assistance, contact the HP support center.

Problem

WBEM Indications are not mailed to your email address.

Cause

The SFM provider module is disabled.

Solution

Enable the SFM provider module.

To enable the SFM provider module, enter the following command at the HP-UX prompt:

# cimprovider -ls | grep SFMProviderModule

If the SFM provider module is enabled, and the indications are not logged in the Event Archive, check for error logs in the /var/opt/sfm/log/sfm.log file. For further assistance, contact the HP support center.

	NOTE: For you to enable or disable the Event Archive Consumer and the Email Consumer, the CIM server must be running. Evweb does not log events when the Event Archive Consumer or the Email Consumer is disabled.

Problem

The response time for a command used to view indications from the Event Archive is long.

Cause

The locale on your system is set to a language other than English.

Solution

To improve performance of the Event Viewer, set the locale to English.