Problem Report Checklist

At a minimum, please collect and provide the following information:

What is the Java version?
Is the hardware platform PA-RISC or Itanium®?
What is the HP-UX version?
Provide a brief description of the problem (for example, abort, hang, performance).
Is the problem consistent or intermittent?
How much effort does it take to duplicate the problem?
Does the problem occur on a test or production machine?

However, providing more information when you initiate your support call reduces the time it takes for support engineers to start working on your problem. For the most efficient response from HP support, use the following checklist to collect information before you request support.




	NOTE: More details about collecting problem data, system data, and Java environment data can be found in the sections following this checklist.

Problem Description
1. Did this Java application ever work?
2. What is the problem (abort, hang, performance, and so on)?
3. What messages are written to stdout or stderr relating to the problem?
4. Does the problem occur every time the application is run or is it intermittent?
5. What are the application details? Include the following:
  - Name of the application
  - What the application does
  - The command line and options used to start the application
  - Description of the expected behavior
  - Description of the actual behavior
  - The application stack that you are running—for example, the Web server name or the application server name
6. How do you reproduce the problem? If possible, provide source code and step-by-step instructions.
7. Do you have a workaround for the problem? If so, describe it.
Problem Data (refer to Section 3.2 for details)
1. Core file, best collected with the gdb packcore command
2. Fatal error log (hs_err_pid<pid>.log)
3. Stack trace
System Information (refer to Section 3.3 for details)
1. What version of HP-UX is on the system? Provide the output from the uname -a command.
2. What patches are installed on the system? This can be determined with HPjconfig or swlist.
3. What window manager is being used? For example, Reflections X or X Windows. Or is the application running inside a browser? If so, which one?
Java Environment (refer to Section 3.4 for details)
1. What is the version of the Java VM that is having the problem? Run the command java -version to retrieve this information.
2. What are the values of the environment variables used by Java?
3. What libraries are being loaded? This information is best collected with gdb's packcore command.
Contact Information
1. Contact name
2. Company name
3. Phone number
4. E-mail address

The following subsections provide instructions for collecting the necessary problem, system, and Java environment information. The final subsection contains instructions for packaging the files you need to send to HP.

Problem Report Checklist

Technical documentation

» Table of Contents

» Glossary

» Index