General Procedure

Check the connection.

Ensure that the correct cable is used, connected, and operating properly. In addition, ensure that none of the connectors have any bent pins. If you do not find any problems with the connection, go to step 2.

Check SCSI bus compatibility.

Use the commands in the BCH menus to ensure that the data transfer rates of the A6828A adapter and the attached devices are compatible (see “Setting and Confirming SCSI Parameters”). If the transfer rates of the adapter and attached devices are compatible, go to step 3.

Check the adapter.

Inspect the adapter to ensure that it is seated properly in the PCI slot. If necessary, power down the system, reseat the adapter, and restart the system.

If a visual inspection of the adapter and cable does not reveal any problems, or if an action taken as a result of the inspection does not produce a working adapter, go to step 4.

Run the Support Tools Manager (STM) diagnostics application (see “Using Support Tools Manager (STM)”).

If diagnostics determine that the adapter is defective, you must replace it. Contact your local Hewlett-Packard customer representative or call the Hewlett-Packard Response Center.