Where to Get Help

For online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad multivendor knowledge base, and monitoring and diagnostic tools, go to http://www.hp.com/support http://www.hp.com/support.

For the latest information on HP-UX patches, check the HP IT Resource Center at http://itrc.hp.com.

Information to Collect Before You Contact Support

Before you contact HP support, you should:

Check information on troubleshooting and attempt to solve the problem. See Chapter 4 “Troubleshooting”
- Note failure symptoms and error indications (LEDs and messages) by checking the SEL and FPL logs.
- Try to determine precisely what did or did not happen.
Collect the following information:
- The model number of your server (for example, cx2600).
- The product number of your server. This can be found on the identification label, which is found at the front of the unit (typically A6837B A6838B, and so on).
- The serial number of your server. This can be found on the identification label.
Become familiar with your system configuration:
- Are you using the LAN, RS232, or web interface to monitor the server?
- How many processors, DIMMs, and PCI cards have been installed?
- What versions of processor, memory, and PCI cards are used and where are they installed?
- What accessories are installed?
Determine the following:
- Which firmware versions are in use?
- When did the problem start?
- Have recent changes been made to the system?
- Which operating system and version is in use?

Where to Get Help

Technical documentation

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Information to Collect Before You Contact Support