Error Messages and Event Logs

Server firmware and management features monitor system operation, report errors, and log all significant events. This section presents error message and log information. Refer to the hp Integrity cx2600 Operation and Maintenance Guide for additional information and instructions to access error messages and logs.

EFI Error and Warning Messages

EFI error and warning messages are displayed on the console as part of the boot process. They can also be retrieved using the EFI command: info warnings. Table 4-5 “EFI Error and Warning Messages” lists the error messages that may be encountered during installation. Refer to the hp Integrity cx2600 Operation and Maintenance Guide for additional information. It can be found on the HP Server Documentation CD-ROM which is provided with your hp Integrity cx2600 Server.

Table 4-5 EFI Error and Warning Messages

Error Number	Message	Description/Solution
2	Insufficient resources to assign to 1 or more I/O devices	Incorrect I/O configuration. Contact the HP Support center for assistance.
4	Unexpected hardware I/O configuration	Incorrect I/O configuration. Contact the HP Support center for assistance.
7	No BMC installed in platform	Update BMC firmware.
8	BMC cannot be accessed	Check system logs for errors. Replace the system board.
9	One or more BMC ports failed	Communication with the BMC failed. Check power. Replace the system board.
10	BMC system event log is full	Clear the SEL.
11	Platform SCR is bad	Contact the HP Support center for assistance.
12	Set time to BMC SEL failed	Communication with the BMC failed. Replace the system board.
13	SEL get info failed	Communication with the BMC failed. Replace the system board.
14	Initial BMC SEL event failed	—Communication with the BMC failed. Replace the system board.
15	Update of BMC buffered data failed	Communication with the BMC failed. Replace the system board.
16	All ACPI BMC ports bad	Communication with the BMC failed. Replace the system board.
17	Read error on BMC token	Communication with the BMC failed. Replace the system board.
18	BMC token transmit checksum error	Communication with the BMC failed. Replace the system board.
19	Error writing BMC token on download	Communication with the BMC failed. Replace the system board.
20	NVM token access error	Communication with the BMC failed. Replace the system board.
21	BMC token write error during NVM write through	Communication with the BMC failed. Replace the system board.
22	Error reading BMC token on upload to NVM	Communication with the BMC failed. Replace the system board.
23	Error reading BMC first boot token	Communication with the BMC failed. Replace the system board.
24	Primary FIT failed	Reflash firmware.
25	Secondary FIT failed	Reflash firmware.
26	PAL A warning. One copy of PAL is bad	Reflash firmware.
27	PAL A warning. PAL is not compatible with at least 1 CPU	Update firmware.
28	Memory errors detected and PDT is disabled	Reseat DIMMs, if error persists replace bad DIMMs.
30	Memory required reinterleave to get a good page 0	Information only, no action required.
31	One or more ranks have chipspare disabled	Information only, no action required.
33	1 or more memory ranks are mismatched or deallocated	Check memory installation. Match DIMM part numbers within each quad.
34	Memory deallocated because of a loading error	Check memory installation. DIMMs must be installed with smallest capacity in the first quad, an equal or larger capacity in the second quad, and an equal or largest capacity in the third quad.
35	Memory load order error	Check memory installation. DIMMs must be installed with smallest capacity in the first quad, an equal or larger capacity in the second quad, and an equal or largest capacity in the third quad.
36	The PDT is full	Clear with pdt clear command in EFI shell.
37	At least one (1) CPU has bad fixed core ratio	Check processor installation. (Verify installation and that identical processors have been installed.)
38	All CPUs were slated for compatibility deconfig	Processor failure. Verify installation, then replace processor. Contact the HP Support center for assistance.
39	Incompatible CPUs detected	Check processor installation and match CPU part numbers. CPUs must be identical.
40	CPUs installed with mixed cache sizes	Check processor installation and match CPU part numbers. CPUs must be identical.
40	CPUs installed with mixed cache sizes	Check processor installation and match CPU part numbers. CPUs must be identical.
41	CPUs installed with mixed steppings	Check processor installation and match CPU part numbers. CPUs must be identical.
42	All CPUs are over clocked	Check processor installation and match CPU part numbers. CPUs must be identical.
43	At least one (1) CPU is over clocked	Check processor installation and match CPU part numbers. CPUs must be identical.
44	Monarch changed to lowest stepping CPU	Information only. If the message is repeated, contact the HP Support center for assistance.
46	CPUs loaded in wrong order	Reload processors in correct order.
48	SAL NVM cleared	Information only, no action required.
49	EFI NVM cleared	Information only, no action required.
50	EFI NVM failed	Reboot the server. If the error message is repeated, contact the HP Support center for assistance.
51	CPU deconfigured by SAL_B	Check processor installation. (Verify installation.) Replace processor that was deconfigured.
52	A ROM revision is inconsistent with FIT or REVBLOCK	One or more firmware components (fw, bmc, mp) is out of date.
53	Error building S MBIOS	Contact the HP Support center for assistance.
54	Failure constructing the EFI Memory Data Table (MDT)	Contact the HP Support center for assistance.
55	UUID error	Update with sysset command.
56	Error reading CPU S MBUS information ROM	Reboot the server. If the error message is repeated, replace the failing processor.
57	Error accessing FRU information	Replace the FRU which was reported. If the error message is repeated, contact the HP Support center for assistance.
58	Checksum error accessing FRU information	Replace the FRU which was reported. If the error message is repeated, contact the HP Support center for assistance.
59	FRU information version error	Replace the FRU which was reported. If the error message is repeated, contact the HP Support center for assistance.

Event Logs

The System Event Log (SEL) and Forward Progress Log (FPL), Live Event Log, and Boot logs are available via the MP. The SEL records system events that are of major importance to system operations. All entries for the SEL are forwarded to the FPL. The FPL contains system events, forward progress messages from the BMC, and status/error messages from system firmware, EFI, and from the operating system. The Live Event and Boot Logs record operating events as they occur.

You can view these logs using the MP. Only basic information is provided here. For complete information, refer to the hp Integrity cx2600 Operation and Maintenance Guide. It can be found on the HP Server Documentation CD-ROM which is provided with your hp Integrity cx2600 Server.

Management Processor (MP) Event Logs

The MP interface provides diagnostic and configuration capabilities. To access your MP interface, perform the following steps:




	NOTE: The MP interface must be accessed from a terminal console which is attached to the MP via the MP LAN or MP remote serial connector. Refer to the hp Integrity cx2600 Operation and Maintenance Guide for additional information.

If necessary, press Ctrl+B to access the MP interface.
Log in with proper username and password.
Press cl to display the console logs. This log displays console history from oldest to newest.
Press sl to display the system logs. The system logs consist of:
- System event
- Forward progress
- Current boot
- Previous boot
- Live events
- Clear SEL/FPL logs
Select the desired log for viewing. (For a complete explanation of the management processor and all commands see the hp Integrity cx2600 Operation and Maintenance Guide.)

Disk and I/O Path Logging

Some failures result in I/O path logging. These paths help to indicate the source of the error and may be included in the error message or logged into console or event logs. The following table describes the disk drive and PCI slot paths for your HP Server.

Table 4-6 Disk and DVD Paths

Slot	Path
Slot 0	Acpi(HWP0002,100)/Pci(1\|0)/Scsi(Pun0,Lun0)
Slot 1	Acpi(HWP0002,100)/Pci(1\|0))/Scsi(Pun1,Lun0)
Slot 2	Acpi(HWP0002,100)/Pci(1\|1))/Scsi(Pun2,Lun0)
DVD	Acpi(HWP0002,0)/Pci(2\|0))/Ata(Primary,Master)

Table 4-7 I/O Paths

I/O Slot	Path
PCI Slot 1	Acpi(HWP0002,400)/Pci(1\|0)
PCI Slot 2	Acpi(HWP0002,300)/Pci(1\|0)
PCI Slot 3	Acpi(HWP0002,200)/Pci(1\|0)
PCI Slot 4	Acpi(HWP0002,600)/Pci(1\|0)

Error Messages and Event Logs

Technical documentation

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EFI Error and Warning Messages

Event Logs

Management Processor (MP) Event Logs

Disk and I/O Path Logging