Solving Problems

This section lists problems that my be encountered when working with HP Easytime/XL, possible causes for the problem, and steps for recovery.

Print File Problems

MESSAGE: Print file is not printing.

Level:

CAUSE: Print file needs a form (or standard paper) loaded.

ACTION: Check the Print File Management screen for the name of the form and load it on the printer. Perform the task Load Form to inform the system that it has been loaded.

CAUSE: Form needs alignment.

ACTION: Check to see that the form is correctly aligned and perform the task Align Form form the Print File Management screen.

CAUSE: Print file has been put on hold.

ACTION: Perform the task Take off Hold from the Print File Management screen.

Printer Problems

MESSAGE: Nothing is printing on a printer.

Level:

CAUSE: Printer is not ready

ACTION: Check the printer to make sure that it is plugged in, switched on, and online. Check for a paper jam, or check if paper need to be loaded.

CAUSE: Printer is not enabled.

ACTION: The system administrator should enable the printer.

CAUSE: Printer outfence set too high.

ACTION: The system administrator should check the outfence.

Session Problems

MESSAGE: Terminal is not responding.

Level:

CAUSE: Various causes.

ACTION: Delete session and logon again.

ACTION: Press Shift + Reset keys.

MESSAGE: Screen display is corrupted.

Level:

CAUSE: Communication problem between terminal and computer.

ACTION: Press Clear display key.

MESSAGE: User cannot type data in a field.

Level:

CAUSE: Input field is full and you are in insert mode.

ACTION: Press Insert char key again to change to overwrite mode.

Solving Problems

Technical documentation

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Print File Problems

Printer Problems

Session Problems