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Installing HP-UX 11.0 and Updating HP-UX 10.x to 11.0: HP 9000 Computers > Chapter 7 Troubleshooting

Using Config Tools

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Table 7-1 Running add_release

Message(s) or Behavior

Possible Cause

Fix

Couldn't mount cdrom device at: device_file

This error could occur if:

  • the user entered the wrong device file

  • the cdrom is not loaded and ready

  • the device file is not correct for the cdrom

Try to mount the cdrom manually by executing the following:

mount -Fcdfs -oro \
cdrom_block_device_file \
mount_point_dir

Verify that the device file is correct by running sam.

ERROR: Failed to register the cdrom depot at: tmp_dir_name

This error could occur if: the CD-ROM media in the CD-ROM drive is not a depot CD-ROM.

Verify that the CD-ROM is a valid SD depot by executing the following:

swreg -l depot \
cdrom_mount_block_device_file

swlist -s \
cdrom_mount_point_dir

Remove command failed: remove_command_executed

This error occurs when you have specified removal of an obsolete release and the command to do the removal failed.

Refer to the log file for the command used to remove the release. Typically the remove_release command is used. Its messages are written to stderr.

Load command failed: load_command

This error occurs if the command used to load software has failed during the load. Such failure can be due to a problem with the media or the source specification.

Refer to the log file for the command used to load software. If make_depots is used its log file is under /var/opt/ignite/logs.

Problem executing command: command

This error occurs if the command used to configure the software which has just been loaded fails.

Refer to the log file for the command used to configure software. If make_config is used, its log file is under /var/opt/ignite/logs.

Problem executing command to set default: default_cmd

This error occurs if the command used to set the default release fails. Typically this command is manage_index.

Refer to the log file for the command used to configure software. If manage_index is used, its log file is under /var/opt/ignite/logs.

 

Table 7-2 Other Problems Related to add_release

Message(s) or Behavior

Possible Cause

Fix

You do not see the releases you expect to see as available to load.

This could happen if you specify the wrong -u parameter.

For -u the following parameters should be used:

-u re

This should be used by HP Authorized distributors to load DART software and OS releases provided to them by HP as part of the Instant Ignition program.

-u mo

This should be used by HP manufacturing organizations to load DART software and OS releases provided to them by HP as part of the Instant Ignition program.

You do not see the releases you expect to see as available to load (continued).

no -u

If -u is not specified then non-specific generic software can be loaded. This is any software that is not provided by HP as part of the Instant Ignition program.

The screen enhancements are not working properly:

This can be caused by problems with dtterm.

Run the program from an hpterm window.

 

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