Patches and Fixes in this Version

What is the problem? ServiceGuard Manager freezes when the Enter key after characters are entered into the online help's Index Search field. This happens only when using localized Japanese or Korean interface.

What is the workaround? Use the full-text Search instead of the Index tab in Japanese or Korean online help.

What is the problem? Occasionally, an exception happens when using ReflectionX to remotely start ServiceGuard Manager on SuSE Linux. (SuSE Linux is supported for English only.)

What is the workaround? This is related to a problem in the Java Runtime Environment. There is no workaround. Often it will work if you try again.

What is the problem? The sgmgr man page is not correctly formatted. Also, the man page is not available in all of the languages that the interface is available in.

What is the workaround? You can open the interface by entering sgmgr (sgmgr.exe on Windows). You can specify all options after the interface opens. The man page syntax is given in online help under Using ServiceGuard Manager -> ServiceGuard Manager Command.

What is the problem? Rarely, a cluster map is drawn with no lines connecting a node to the packages running on it.

What is the workaround? This will usually correct if the user changes the view, and then returns.

What is the problem? Commands do not always complete if user right-clicks on an object that is not selected. Here is one scenario: A new view opens and nothing on tree or map has been selected with a left-click. The user then right-clicks on a node in the tree. The menu pops up, and the user selects a command. However, the command does not complete, and user gets an error message.

What is the workaround? Before using the right-click popup menu, be sure the cluster object is selected. When an object is selected, the map shows a change to the area around it.

What is the problem? IPv6 trap template should be overwritten when ServiceGuard is installed on an OpenView system. However, it isn't.

What is the workaround? There is not workaround. This is fixed in ServiceGuard Manager A.03.00.01, but not in A.03.00.

What is the problem? When using ServiceGuard Manager A.03.00.01 on Linux with XWindows or ReflectionX, saving map as .jpg or gif file does not work. It creates a file of size 0.

What is the workaround? Save file from local console.

What is the problem? Halt node progress dialog says command executing is cmhaltcl -v -f. It should say cmhaltnode -v -f.

What is the workaround? There is no workaround. Realize that when you halt a node, the progress dialog box will report it is halting the cluster, even though it is halting the node as requested. Message fixed in ServiceGuard Manager A.03.00.01, but not in A.03.00.

What is the problem? On some HP-UX systems, a JRE file permission problem causes ServiceGuard Manager to core dump when a non-root user opens the interface.

What is the workaround? Have an administrator log on to the HP-UX system, as root. Go to the /opt/sgmgr/jre/lib directory. Change permissions: chmod 555 PA_RISC2.0

What is the problem? When trying to print a Help topic, CPU usage may suddenly jump to 100% of capacity, and stay there.

What is the workaround? This is a known problem with Java (ID= 4768427).

What is the problem? In A.03.00, if you connect to a server with ServiceGuard 11.12, you will not be able to receive SNMP event messages. Fixed in A.03.00.01'

What is the workaround? If you want SNMP events, connect to a node that has a later version of ServiceGuard.

What is the problem? Wrong message is given in A.03.00 if IP address is unresolved.

What is the workaround? There is no workaround. Message fixed in ServiceGuard Manager A.03.00.01, but not in A.03.00.

What is the problem? More recent events were found in the middle of the table, not at the top or bottom.

What is the workaround? There is no workaround. Fixed in ServiceGuard Manager A.03.00.01, but not in A.03.00.

What is the problem? In A.03.00, incorrect message appears in Event Browser. Fixed in A.03.00.01.

What is the workaround? Remember to substitute correct message. To be sure you have correct status, check the node's Properties.

What is the problem? The problems occurs when using Service Control Manager 3.0 to launch ServiceGuard Manager for Netscape 6.0 or later. You see a message saying that Java Webstart 1.2 is not installed, even when it is installed.

What is the workaround? ServiceGuard Manager has incorporated a workaround that will alert the user to the problem and offer a chance to continue launching ServiceGuard Manager.

What is the problem? When launching ServiceGuard Manager from Service Control Manager, SCM searches the client system for version 1.2 of Java Webstart. If it does not find it on the system, it directs you to install it. However, at the time of writing this document, Webstart 1.2 is not available on HP-UX.

What is the workaround? You cannot launch HP-UX ServiceGuard Manager from Service Control Manager until HP-UX is compatible with Java Webstart version 1.2. Check HP-UX for updates.

What is the problem? Java performance is bad on HP-UX in the Traditional Chinese.

What is the workaround? Before installing ServiceGuard Manager on Traditional Chinese version of HP-UX, HP recommends running the Java Out-Of-The-Box tool to modify kernel parameters. Please refer to http://www.hp.com/products1/unix/java/java2/outofbox/ infolibrary/release_notes_java_oob.html.

What is the problem? In the installer, the Licence Agreement window shows a radio button to check, confirming that the user agrees with the license terms. The text is too small to be easily read in Chinese.

What is the workaround? Remember that the first button says "I accept the terms of the license agreement" and is checked by default. The other button says "I do NOT accept the terms of the license agreement."

What is the problem? When installing Korean, Simplified Chinese, and Traditional Chinese, the first panel in the installer gives the customer the local choice in a pull-down menu. The button beside the choose reads "OK" in all languages. This button should be localized, but is not.

What is the workaround? To proceed with install, press "OK."

What is the problem? If ServiceGuard Manager is installed on an English version of Windows 2P, certain non-English characters are not rendered correctly.

What is the workaround? HP recommends that non-English locales install native versions of ServiceGuard Manager on native versions of the Windows operating system, and not on English versions.

What is the problem? When installing non-English versions of ServiceGuard Manager on some English versions of Windows, the installation buttons are incorrectly sized and difficult to read.

What is the workaround? HP recommends that you only install the non-English versions of ServiceGuard Manager on native versions of Windows. If you do not match SG Manager and Windows locales, remember the standard order of buttons is (from left to right): Quit, Previous, and Next. To continue installing, click the right-most (Next) button.

What is the problem? If you change "Include Unused SG nodes" setting in the Change Sessions window, the change is often ignored.

What is the workaround? Open a new session with the desired setting for the unused nodes option.

What is the problem? When running non-English versions of SGMgr on HP-UX, typed non-English characters are invisible in the input text boxes. The characters can be read by the program, but not seen by the user. This occurs in the text fields of Alerts: Search and Help: search.

What is the workaround? The computer is printing white characters on a white background, making them invisible. Set the system colors of the CDE Style Manager from the HP-UX toolbar. Choose a color set with a black foreground color, like Alpine or Wheat.

What is the problem? When saving an .sgm file of a ServiceGuard Extension for RAC cluster, save does not work. A file is saved, but it is not readable.

What is the workaround? There is no workaround for A.03.00. Update the COM (Cluster Object Manager) to a version later than B.02.02.

What is the problem? Under certain circumstances, the Alerts window can show status unknown for a package when it is first added. It may stay that way through several updates.

What is the workaround? Double-check the map and properties. If problem persists, disconnect the session and then reconnect.

What is the problem? In non-English interfaces, the keyboard mnemonics are indicated by underlining a letter in parentheses. This indicates that the item can be accessed by holding the alt key while pressing that letter. In some translations, the underline is misplaced.

What is the workaround? Use the letter in parentheses for the alt-key short-cut, even if the underline has moved into a word.

What is the problem? In stress testing, if a large number of events came in at once, the scroll bar became unusable as it tried to track many rapid inserts to the list.

What is the workaround? Wait until the table finds a stable order. Usually this will be just a moment after rush of new events calms.

What is the problem? It may be confusing to see Rolling Upgrade = YES in the cluster property sheets, when the administrator believes that a rolling upgrade is not in progress.

What is the workaround? Realize that Rolling Upgrade says NO only when ServiceGuard Manager can verify that all nodes in the cluster have the same version. If ServiceGuard Manager cannot determine the version of one or more nodes, it will report YES for Rolling Upgrade.

What is the problem? Session disconnects if trying to discover many clusters with bad configurations.

What is the workaround? There is no workaround.

What is the problem? When you request to save or open a file, a window pops up where you can enter the filename, or browse. It sometimes takes a few seconds to appear.

What is the workaround? Change your expectations, and allow extra time for the window to open.

What is the problem? You cannot use the Enter key to activate the Apply button in the Alerts dialog box.

What is the workaround? Use the mouse to click the button, or tab to it to select it, then use the Return key to activate it.

What is the problem? ServiceGuard Manager displays progress messages directly from ServiceGuard as administration commands are processed. ServiceGuard does not localize these messages and ServiceGuard Manager can only translate the start and end messages for every admin operation. The intermediate messages are only in English.

What is the workaround? There is no workaround.