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ServiceGuard Manager Version A.03.00 Release Notes, Third Edition > Chapter 1 ServiceGuard Manager Version A.03.00 Release Notes, Third Edition

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Version A.03.00.01 is a minor update of ServiceGuard Manager. It has the same functionality as version A.03.00 (see below). The only change is that it now supports ServiceGuard 11.15 and SuSE Linux. (SuSE is available only in English.) In this document, information about A.03.00 also applies A.03.00.01, unless specifically noted. To see what version you have, go to the Help menu and select “About.”

ServiceGuard Manager, versions A.03.00 and A.03.00.01, can be installed on HP-UX, Linux, and Windows. All platforms are available from the web at software.hp.com, or are delivered on CD ROM:

  • Product B8325BA software and license for HP-UX

  • Product T1228BA software and license for Linux

  • Product B8341BA software and license for Windows

Now, ServiceGuard Manager interface is now available in 5 languages:

  • English

  • Japanese

  • Korean

  • Simplified Chinese

  • Traditional Chinese

With version A.03.00 and later, you can see clusters on more than one subnet. One instance of ServiceGuard Manager can display several sessions, where each session represents a connection to a Cluster Object Manager. Hewlett-Packard supports up to 10 connected sessions in one instance of ServiceGuard Manager. One new property sheet shows information about all sessions in the map. Also, each session now has its own property sheet.

With version A.03.00 and later, an Alerts icon on the toolbar can show you the most critical problem in all the cluster objects on the map, whether they are visible at the moment or not. Click the Alerts icon, and you see a window with a table of all alerts, problems with clusters, nodes, and packages. These are gathered and updated by ServiceGuard Manager each time it refreshes. In the Alerts window, you can filter and order the messages for help in troubleshooting.

Performance has improved again.

With version A.03.00 and later, problems with ServiceGuard Manager are presented as they occur, and no longer silently added to log files. When you see an error window, click the “details” button to see the log messages. You will see directions there telling you how to report the problem.

ServiceControl Manager Version 3.0 now launches ServiceGuard Manager A.03.00 or later, with for ServiceControl Manager.)

OVO 7.0 now integrates ServiceGuard Manager A.03.00 and later.

Accessibility has been improved. See the “Accessibility” topic in the Help Table of Contents, under “Using ServiceGuard Manager.”

What You See

The figure below shows an instance of ServiceGuard Manager with three sessions. The icon by the connection to COM mango shows that the user’s role is view-only for those clusters. In the first and last sessions, an icon shows the user can do administrative commands.

The Alerts button tells you there is information about serious alerts. We can see some red-bordered clusters that are down. Also critical are the clusters that have a package icon with a red cross, showing they have packages that are down.

Figure 1-1 ServiceGuard Manager: All Sessions View

ServiceGuard Manager: All Sessions View

With ServiceGuard Manager, you see your ServiceGuard clusters three ways.

  • In the map on the right pane, you can see configuration relationships by the position of objects in the diagram. You can see status from the colors and symbols. You can also get a small text message about the status if you pause the mouse over a cluster object.

  • In the tree on the left pane, you can see cluster relationships listed hierarchically.

    You can navigate through the map by clicking an object in the tree. The map pane will show information relevant to the object you clicked. For example, if you click a node, you see that node only, its cluster, and the packages configured to run on it.

  • In Properties, you see more detailed information about any session, cluster, node, or package on your map. To open Properties, select an object, then go to the menu on top. Or right-click an object and use the pop-up menu.

You can save a record of your clusters. For example, you could document a newly configured cluster. If that cluster has problems later, you could easily compare the original and current states. Launch two instances of ServiceGuard Manager. Open the saved file in one, and connect “live” in the other. You can navigate both maps, and open equivalent property sheets for comparisons. Messages in the Events Browser are not saved in.sgm files.

The following screenshot shows one of the clusters in Fig. 1.1. The session was saved as screenshotNoir.sgm. When opened, the user navigated to the star cluster for this view.

Figure 1-2 ServiceGuard Manager View of One Cluster

ServiceGuard Manager View of One Cluster

This is a saved view of the cluster Star, seen in Fig 1.1. You can see the no-failover alert on the cluster refers to pkg2. Details about the cluster lock alert are in the Cluster Properties in the Quorum Server tab. The red Alerts button on the toolbar tells you that there is a serious problem in some cluster. Even though you don’t see that cluster now, you could click Alerts and get information about it from the Alerts window.

How it Works

You install ServiceGuard Manager on a management station. This can be HP-UX, Linux, or Windows.

From the management station, you connect to a server with COM (Cluster Object Manager) software on a ServiceGuard node (HP-UX or Linux). (The COM is installed as a part of ServiceGuard.) Each server connection is displayed on the interface as a session.

You tell the COM server to go out on its subnets, and discover ServiceGuard nodes configured for these types of clusters:

  • MC/ServiceGuard, Version A.10.10 and later

  • ServiceGuard Extension for RAC, Version A.11.14 or later

  • ServiceGuard OPS Edition, Version A.11.08 and later

  • LockManager, Version A.11.02 and later

  • MetroCluster, all versions

  • Continental Clusters, all versions

If you use a valid logon and password for a COM server with ServiceGuard A.11.12 or later, you get viewing permission.

To do administrative commands, you must log in as root on an HP-UX server with ServiceGuard A.11.14 or later and Cluster Object Manager Version A.01.03.01 or later. (See "Required and Recommended Patches” in this document.)

The server queries ServiceGuard nodes on its subnet for status and configuration information. If the server has access permissions, the cluster node will supply the information. (See “Before Installing ServiceGuard Manager,” below, for a description of configuring node access permissions with cmclnodelist.)

This information is used for the map, tree, and properties. Any status alerts are posted in the Alerts window.

Note: Because Continental Clusters are always on more than one subnet, ServiceGuard Manager sees them as two clusters. To see all the information about a Continental cluster, open two separate sessions, connecting to a COM server on each subnet.

What Documentation is Available for This Version

These Release Notes will help you install ServiceGuard Manager.

Once ServiceGuard Manager is running, online help has the information about how to use the interface. Start with the Help topic “Using ServiceGuard Manager.”

Documentation for the ServiceGuard products themselves is available at http://www.docs.hp.com and is updated regularly. Click High Availability, then scroll through the alphabetical listings.

You will find two manuals for ServiceGuard:

  • Managing MC/ServiceGuard

  • Configuring OPS clusters with ServiceGuard OPS Edition

Two manuals are specifically for ServiceGuard on Linux:

  • Getting Started with ServiceGuard on Linux

  • ServiceGuard for Linux

You will also find Release Notes for the following:

  • MC/ServiceGuard

  • ServiceGuard for Linux

  • ServiceGuard Extension for RAC

  • ServiceGuard OPS Edition (formerly MC/LockManager)

  • MetroCluster

  • ContinentalClusters

  • ServiceGuard Manager (see end of ServiceGuard list)

You can order the book Clusters for High Availability: A Primer of HP Solutions, second edition, by Peter Weygant (HP Press: Prentice Hall, ISBN 0-13-089355-2). This guide describes basic cluster concepts. To see information about this retail book, go to http://www.hp.com/hpbooks/ and click search, then enter the first few words of the title.

For information about HP-UX, go to: http://www.docs.hp.com and scroll to HP-UX in the alphabetical listing.

For information about Red Hat Linux, go to http://www.redhat.com

For information about SuSE Linux, go to http://www.suse.com

For information about HP OpenView Operations, IT/Operations, and Network Node Manager, refer to: http://www.docs.hp.com/hpux/netsys

Further Information

Additional information about ServiceGuard and high-availability topics may be found on HP’s web pages: http://www.hp.com/hpux/ha (High Availability) and http://www.hp.com/linux (Linux-specific).

Also see http://www.hp.com/go/ha.

Support information is available from the Hewlett-Packard IT Resource Center at:

http://itrc.hp.com (US and Asia Pacific) http://europe.itrc.hp.com (Europe)

To receive the latest news about recommended patches, product support matrices, and recently supported hardware, go to the IT Resource Center site above, and subscribe to the High availability programs tips and issues digest.

The most recent versions of users’s guides and white papers are available on Hewlett-Packard’s documentation web pages: http://docs.hp.com/hpux/ha (High Availability) and http://docs.hp.com/linux (Linux-specific)

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