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Instant Capacity on Demand (iCOD) User's Guide for versions B.05.x > Chapter 5 Troubleshooting

Troubleshooting the iCOD Software

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In the event the iCOD software is not functioning, perform the following steps:

NOTE: The following procedure assumes you have entered your system contact information and you can send e-mail over the internet to the hp.com domain. See “E-Mail Requirements” for details on configuring e-mail.
  1. Verify that HP is able to receive the e-mail message from the iCOD software:

    1. execute the command:
      /usr/sbin/icod_notify

    2. verify that HP replies with a confirmation message, via e-mail, to the system contact

  2. Verify that your iCOD system has a valid license applied by entering the following command:
    /usr/sbin/icod_stat

    You should see the following if your system is licensed:
    License applied:  yes

    If your system is not licensed, see “License Requirement” for details on applying the license.

  3. Verify that the cron entry for the iCOD software has been set correctly by logging in as root and executing:
    /usr/bin/crontab -l


    You should see the following:
    0 12 * * * /usr/sbin/icod_notify -c </dev/null >/dev/null 2>&1

  4. Verify that the cron daemon is up and running.

  5. Verify that the executables and configuration files have not been deleted and the permissions are set correctly:

    • /usr/sbin/icod_stat

    • /usr/sbin/icod_modify

    • /usr/sbin/icod_notify

    • /usr/lib/libicod.sl

    • /etc/.iCOD_data

  6. If any of the files in Step 5 (above) are missing or corrupted then re-install the iCOD software. Refer to “Reinstalling iCOD Software” for details.

  7. Ensure that the kernel driver diag2 is built into the kernel.

  8. For V-Class enterprise servers, verify V2500/V2600 Test Station Software Release 3.1, or higher, is loaded on the system.

  9. If HP-UX 11.0 is installed on your iCOD system, verify that the required 11.00 kernel and command patches are installed. See “HP-UX 11.0 Requirements” for details.

  10. If HP-UX 11i v1 is installed on your iCOD system, verify that the required 11i v1 kernel patches are installed. See “HP-UX 11i v1 Requirements” for details.

NOTE: See “Steps to Confirm or Diagnose E-mail Configuration” for details of ensuring your e-mail is configured correctly.
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