Troubleshooting

The RAS server is not running. Contact your network administrator.

You are using an incompatible version of the RAS software. Contact your net work administrator.

The modem on the RAS server has been turned off. Contact your network admin istrator.

Your modem and/or modem configurations are incompatible with the modem on the RAS server. Contact your network administrator.

Your hotel room telephone line cannot accommodate your current modem speed. Use a lower baud rate, or contact the hotel manager to request a direct line.

You specified the wrong telephone number. Update your Phone Book entry and redial.

You did not specify a special number that gives you an outside line. For example, some businesses and hotels require you to dial 9 before dialing your number.

There is static on the telephone line. Contact your phone service provider. u

The RAS server does not call back as expected. Your account may not be prop erly configured, or your modem setting may be incorrect on the server. Contact your network administrator.

You cannot access network resources even though the connection appears intact. Contact your system administrator.

You are disconnected from the network when you start Microsoft Windows ver sion 3.0. When running MS-DOS and Microsoft Windows version 3.0 and using a serial mouse, be sure to start the Windows operating system before connecting. Alternatively, you can upgrade to Microsoft Mouse version 8.0 or later. When us ing the version 8.0 mouse driver, change the second line in the MOUSE.INI file from AUTOMATIC SEARCH to SERIAL1 or SERIAL2, depending on which serial port the mouse is attached to. Contact Microsoft Product Support Services for information on upgrading mouse drivers.

Your modem has been turned off or unplugged.

Your modem is not properly connected to your computer.

Your modem is in an inconsistent state. Restart or reset your modem and redial.

Your modem and/or modem cables are defective. Contact your network admin istrator to make sure you have the correct modem cable for RAS.

Your modem type is not supported by RAS, or it is not a fully compatible version of the modem type you selected. Contact your network administrator.

Your modem is not configured correctly. See your modem user guide, or contact your network administrator.

If your modem connects at a lower baud rate than you specified, the RAS server may have a modem type different from what you are using. Contact your network administrator.

The RAS drivers are already loaded.

There is insufficient MS-DOS memory available. Unload some TSR) programs and try again.

There is insufficient storage space on your hard disk. Ensure that your hard disk has a least 1MB of free space.

A telephone connection still exists. Drivers will not unload if a telephone connection exists. This protects you from accidentally hanging up a connection and losing data. Save your data files, disconnect the phone line, and then try the rasload /u command again.

You have an incorrect TSR unloading order. Before unloading RAS, you must unload all TSR programs that were loaded after RAS was loaded. For example, if you loaded DOSKEY after loading RAS, you must unload DOSKEY prior to unloading RAS. Typing net start workstation after typing the rasload command also causes a TSR unloading error. Restart and then unload the RAS drivers.

If you encounter errors on the line and poor performance, contact your network administrator.

If it takes a long time to log on to your network after you establish a connection, you may have many persistent network connections. You could remove all persistent connections by typing net use /persistent=no at the command line, or add autorestore=no and saveconnections=no in the [netshell] section of LANMAN.INI, or you could save only the connections you set up at login by typing net use /persistent:save. If this doesn't improve logon performance, check with your network administrator.