Solving Printing Problems

Some of the common problems that may arise when using shared printer queues are listed below, followed by recommended resolutions.

Problem

Windows NT client computers cannot connect to the printer.

Resolution

You must associate the printer with an appropriate driver. Follow these steps to change the printer-driver association on the AS/U server. Note, you must be administrator or have printer operator capability.

From a Windows NT client computer, select the printer whose driver you wish to change in the Printers folder on the AS/U server.
Click on File Properties. If you receive a Printer Properties error, select No. This may occur if a valid printer driver already has been installed. Ignore error messages here.
Select the correct printer driver.
Share the printer if it is not already shared.

You may need to insert the Windows NT CD to obtain the appropriate driver. The system will confirm that the printer driver is being uploaded to the Advanced Server.

Problem

Changes made to Windows NT client printers and jobs are not displaying automatically.

Resolution

Manually refresh the screen by pressing F5 key. This is required to update the screen whenever you pause, resume, delete, or add printers.

Problem

There is no separator page.

Resolution

Advanced Server/9000 does not support separator pages.

Problem

Characters sent to printer are printing differently.

Resolution

Refer to your printer manual to set the printer for "no parity."

Problem

Print jobs in the queue are not printing.

Resolution

Verify that the printer cable is connected according to the printer manufacturer's instructions.
Verify that the printer is turned on, selected (on-line), has paper, is not jammed, and has no other obvious problems.
Verify that the printer or printer queue has not been paused, held, or is in error. If it has been paused or held, continue or restart the printer or print queue.
Verify that you can print from the UNIX system console. If not, consult your UNIX system documentation.
If an AS/U device is continually in error even after
net device /restart, this may be due to incorrect HP-UX lp options on an AS/U queue routed to that device. To correct this problem, the print queue with the invalid HP-UX lp options in its TYPES= parameter must be purged of all print jobs and then the TYPES= parameter corrected to the right value.

Solving Printing Problems

Technical documentation

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