Known Problems and Workarounds

On HP VISUALIZE UNIX B1000, C3000, J5000, and J7000 Workstations, if you are running a firmware version earlier than 3.2, the A5513A and A5515A HP-PCI ATM/155 adapters do not work if they are installed in the 66 MHz slots of those workstations (slot 2 of the B1000 and C3000, and slots 4 and 7 of the J5000 and J7000). The adapters do work if they are installed in the 33 MHz slots of those workstations.

Workaround: Install B1000/C3000/J5000/J7000 firmware version 3.2 or later. The firmware version 3.2 is available as firmware patch PF_CBCJ0032 (contact your Hewlett-Packard representative for patch installation information). After the firmware is installed, the adapters will work in any of the PCI slots in the B1000, C3000, J5000, and J7000 workstations. Instructions for checking the firmware revision number are provided in the workstation owner's guide (interrupt the boot process and enter the command IN -FV at the main menu of the boot console).

If you are running an HP ATM version later than I.11.00.10 and are using a Nortel Centillion ATM switch that has a software version earlier than 4.0, you will most likely experience interoperability problems (see Nortel support reference number CR 80877).

Workaround: Upgrade your Nortel Centillion switch to software version 4.0 or later.

Installation error when installing EMS on a system where the Japanese version of EMS is already installed.

The error messages that are generated are as follows:

ERROR:  The EMS (B5736BA) and EMS Japanese (B5736BJ)
        products cannot be selected together.  Exit swinstall,
        and run it again - this time only marking and installing
        one or the other.
 
ERROR:  The "checkinstall" script for "EMS-Config" failed (exit code
        "1").  The script location was
        "/var/tmp/AAAa02046/catalog/EMS-Config/pfiles/checkinstall".
      * This script had errors and the execution of this product
        cannot proceed until the problem is fixed.  Check the above
        output from the script for further details.

Although these error messages occur, you do not have to do anything: ATM and EMS will operate correctly.

If you have installed the HP-UX Extension Pack 9905 and are running swinstall to install a new version of ATM on top of a previous version of ATM, swinstall might seem to be "hung," with "Rebooting" in the Status field of the "Install Analysis" window.

Select the Logfile... button. You should see this error in the "Log File" window:

Internal error.  "system_name":  You do not have the required
permissions to perform this SD operation.  Please check to see that
you have the required permissions using the "swacl" command or see
your system administrator for assistance.  This error occurred in
function "SMC_DisplayLogInfo", source file "smc_details.c", line
2110.  Please give this information to your Hewlett-Packard support
contact..
 
You should exit the user interface immediately.  Proceed at your own
risk!

Workaround: At this point, select the OK button to exit the "Log File" window. This takes you back to the "Install Analysis" window, where the Status field should contain "Ready." From the "File" menu, select Exit to exit swinstall. The system will reboot, and when it has finished rebooting, the ATM software installation is complete (and correct).

While an ATM adapter is operational, if you disconnect the ATM cable from the switch and reconnect it to another switch, the ELAN interfaces configured over the ATM adapter might not start automatically.

Workaround: Run the atminit command to restart the adapter and all of its LANE interfaces.

When using a FORE switch, you might experience a delay (approximately two to three minutes) in your ELAN interfaces coming up after you reboot the system.

Workaround: Ensure that you have either of these installed: (1) the FORE patch asx-i960_6.0.1_1.48662E or (2) a release of FT later than FT 5.4.

During system startup, an ELAN interface's initialization might not complete before the IP initialization stars. This can lead to errors if the IP configuration uses that ELAN interface. An example of this is when static routes use the ELAN interface.

Workaround: To avoid this, a tunable delay parameter (ATM_ELAN_TIMEOUT) has been added to the ATM subsystem file (/etc/rc.config.d/atmconf). This parameter specifies how long the ATM startup script waits for the ELAN interface initializations to complete. Note that the default value for the ATM_ELAN_TIMEOUT parameter is 0 (zero), which means "no delay."

You might have to specify the LAN type during ELAN interface configuration, if you are in either of these situations:

Workaround: The only way you can do this is to manually specify the LAN type (the parameter is called lan_type) in the ELAN interface's configuration file; you cannot do this within SAM. Set the parameter HP_ATM_ELAN_TYPE as follows:

HP_ATM_ELAN_TYPE = 802.3 for Ethernet

HP_ATM_ELAN_TYPE = 802.5 for Token Ring

However, keep in mind that each time you use SAM to modify the interface's configuration, SAM overwrites the ELAN interface configuration file. So, for example, you've manually specified the LAN type in an ELAN interface's configuration file. Then, you later use SAM to modify some other part of the interface's configuration. When you save the configuration in SAM, the previous configuration file (with the LAN type you manually specified) is overwritten. This means you then must manually re-edit the configuration file to re-specify the LAN type.

At this time, HP's implementation of Multiprotocol Over ATM (MPOA) supports putting the MPS on only a FORE router.

In MPOA, if a shortcut route consists of MPCs that are on HP systems and an MPS that is on a Cisco router, when you try to send traffic over that shortcut, no data will be transferred over the shortcut. This might cause the applications to hang. If you issue the command atmmgr card_instance_number show on the MPCs, you will see that a shortcut VCC is established between the MPCs. However, the traffic will not be able to travel over the shortcut VCC.

In an HA configuration with local recovery, if you have floating IP addresses configured, you may not be able to traffic after both the primary and backup elan interfaces go down, and the primary elan interface comes up before the secondary interface. If both elan interfaces come up, you may recover normal traffic on the secondary interface, by forcing the primary interface to go down temporarily, for instance, by disconnecting and reconnecting the cable (do not reset either the ATM card or the elan interface). If you want the traffic back on the primary interface, for instance, after traffic has resumed on the secondary interface and the primary is up, force the secondary interface to go down temporally by disconnecting and reconnecting the cable (do not reset either the ATM card or the elan interface).

If you are planning on upgrading your operating system to HP-UX version 11i on an L-class or N-class server, you may need to update your system firmware. For additional details, please refer to the Readme Before Installing or Updating to HP-UX 11i document provided with your HP product.