Known Problems and Workarounds

Add the following to your system's PATH environment variable:

/opt/ns-navigator

If you are behind a firewall, you must set the proxies for your browser before accessing the HP Software Depot, HP Internet Solutions, Access HP, or other external web pages.

If another web browser is spawned for a man page or an additional help page, do not run HP DESMS from the spawned page. The links on the spawned page will not work.

If you upgraded to HP DESMS version B.01.04, clear your browser's memory and disk cache before connecting to the HP DESMS home page (http://hostname:8181).

If you start the HP Administration Server and you receive the message

bind: Address already in use httpd: could not bind to port 8181

the administration server may already be running or another service is using port 8181. You should:

During system startup, when the HP Administration Server is run, if the following message appearshttpd: cannot determine local host name. Use ServerName to set it manually.it is because the local system is not configured as a DNS client (configuration must be done before installing the software). Do the following:

If you run swremove, sometimes it does not kill all of the HP Administration Server processes. Do the following:

Rotate the internal tracing and logging files when the size exceeds 1,000 KB. The trace file is /var/opt/hpwebsuite/hpwebadm/conf/trace/desmstrace and the log file is /var/opt/hpwebsuite/hpwebadm/conf/log/desmslog.

The log keeper and HTTP performance module can only be run using Netscape Communicator 4.0 with Netscape's patch that makes the Communicator JDK1.1 compliant. Download the patch from Netscape's web page http://developer.netscape.com/software/jdk/download.html#UNIX_INSTALL.

If you are using version 3.02 of the Microsoft Internet Explorer with HP DESMS, if the button to choose the type of node configuration does not appear, type the following to choose the appropriate node type:

If multiple products on your system use ITO-SE, do NOT swremove an entire Domain product bundle. This may remove ITO-SE from the system and other products which use ITO-SE may not work correctly. Instead, select individual products to swremove from the bundle.

To improve the DESOP browser helper application performance, run the application on an HP-UX D-Class or K-Class system or an NT 4.0 Vectra X/U.

Keep the number of messages stored by DESOP on a managed node under 1000.

If you want to monitor the statistics of your Netscape Enterprise and Proxy Servers, you should install the servers on different systems so that the following templates will work:

There is a problem with pop-up menus in the HP-UX DESOP browser helper application. If you release the right mouse button, the pop-up menu closes. To work around this problem, continuously press on the right mouse button while selecting a menu option. In addition, bringing up a message pop-up menu may cause additional messages to be selected erroneously. To work around this problem, click on the far right edge of a message to bring up the pop-up menu.

The DESOP browser helper application help is hard to use. Use the DESMS Operations Overview help text instead. The DESMS Operations Overview contains a link to detailed DESOP (ITO-SE) help text.

The ITO-SE password may be incorrectly configured if the DESOP browser helper application displays a dialog box with "Access denied" and the error below appears when the application is started:

Reconfigure the ITO-SE password using the HP Web Admin action in the Server Control area of DESMS.

The DESOP agents may be down if the DESOP browser helper application displays a dialog box with "Access denied" and the error below appears when the application is started:

Restart the DESOP agents using the Services action in the Operations area of DESMS.

If the DESOP browser helper application reports the error "ITO Communications Error," do the following: Use the Services action in the Operations area of DESMS to check if the DESOP agents are running on the monitored node. Use the Services action to start the agents if needed. If the agents are running, use the ping command to verify the network connection.

Refer to the HP OpenView IT/Operations Special Edition Software Release Notes. These notes are installed with DESOP in /opt/ov/www/htdocs/itose/README.

DESMS contains a DESOP browser helper application that must be installed on systems running the browser. Please refer to the sections “Installing the DESOP Browser Helper Application on HP-UX” and “Installing the DESOP Browser Helper Application on NT 4.0” for more information.

Although some of the Netscape products are now version 3.5, the associated manual contents did not change. Therefore, the 3.0 versions of the manuals still apply to the 3.5 versions of the software.

Netscape Communications Corporation provides a web page for technical support of its server products and the Netscape Navigator. The URL is: http://help.netscape.com.

When installing the server, do NOT use the default value nobody as the server user name. The user nobody ships with a negative user ID in the HP-UX /etc/passwd file and, if used, will generate an error during installation. Also, to avoid compromising the security of the server, do not use the user ID bin.

HP strongly recommends choosing a dedicated user account for the server with the appropriate permissions specified. Use this name as the value for the Server User name during installation.

To access the Netscape Administration Server, use the User ID root and the system's root password.

The Netscape Administration Server does not work with the Microsoft Internet Explorer.

Two patches are required to improve system performance and resolve system hangs. See “Patches in this Version” for more information.

If you have installed or plan on installing the Netscape Catalog Server on the same system that you have installed your Netscape Directory Server, you must change the port number used by the administration server for one of the Netscape servers.

Both servers' administration server uses the port number 28358. Change the Port entry in one of the following files:

/opt/ns-catalog/admserv/ns-admin.conf or /opt/ns-directory3/admin-serv/config/ns-admin.conf

Online release notes can be found at the URL: http://home.netscape.com/eng/server/directory/3.0/ relnotes.html

In addition, the README file can be found at the URL: http://home.netscape.com/eng/server/directory/3.0/ README

You need to install a web server, such as the FastTrack or Enterprise server, to enable HTTP clients like Netscape Navigator to work with the Directory Server.

The following error appears in /var/adm/sw/swagent.log (the swinstall error log file) if you have an older version of the Directory Server installed on the system AND the older version is running when you try to upgrade to a newer version of the Directory Server software:

ERROR: Could not stop process 11718 NOTE: A new version of "/etc/rc.config.d/ns-directory3" has been installed on the system. ERROR: The "preinstall" script for "NscapeDir31Srv.NSDIR31-RUN" failed (exit code "1"). The script location was "/var/tmp/BAAall683/catalog/NscapeDir31Srv/NSDIR31-RUN/preinstall".

To avoid the error, you must kill any running Directory Server processes before swinstalling (upgrading to) a new version. The following is an example of how to kill the processes:

For more information on installing the INFORMIX®- OnLine Workgroup Server with the Netscape Enterprise Server, refer to the file /opt/ifmxdist/install.txt swinstalled with the OnLine Workgroup Server.

Additional documentation for the OnLine Workgroup Server can be found at http://www.informix.com/answers.

The Netscape Administration Server does not work with the Microsoft Internet Explorer.

If you are using version 3.02 of the Microsoft Internet Explorer with HP DESMS, if the button to choose the type of node configuration does not appear, type the following to choose the appropriate node type: