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Ethernet Support Guide: HP-UX 11i v1 and v2 of May 2005 > Chapter 4 Troubleshooting

Ethernet-Specific Information

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This section provides references to information and useful tools for installing, configuring and maintaining Ethernet products.

Error Messages

Gigabit Ethernet comes with an online message catalog that is used to report networking problems. You must use the nettl logging and tracing utility to display the probable cause and action for a message.

Logging Messages

Ethernet uses the nettl(1M) logging and tracing facility supplied with HP-UX. You may access the logging and tracing utility using either the graphical user interface (GUI) version or the command-line interface. The names of the log files produced by NetTL are:

  • For releases prior to HP-UX 11i: nettl.LOG-00 and nettl.LOG-01

  • For release HP-UX 11i and later: nettl.LOG000 and nettl.LOG001

Features of the GUI version, which are now a part of your HP system, include:

  • An interface that guides you through logging and tracing tasks

  • An interface that allows you to create and format reports

  • The capability to collect logging and tracing subsystem-specific information

  • Report screens that are updated instantaneously with current logging and tracing information by the subsystem

  • Context-sensitive online help

To access the GUI version of the logging and tracing utility, enter:

$ nettladm

See the nettladm(1M) manpage for information on using the GUI version, or the nettl(1M) manpage for information on using the command-line interface.

Listed below are some example commands using the command-line interface. Note that these examples apply only to HP-UX 11i, or later.

  • To examine the log file with cause and action descriptions, enter:

    $ netfmt -v -f /var/adm/nettl.LOG000 | more

    The  -v option enables the reporting of available cause and action descriptions for each log message. A sample log message using the -v option follows:

    ***********Gigabit Ethernet LAN Networking***********
      Timestamp            : Mon Aug 3 PDT 1998 18:37:16.175754
      Process ID           : [ICS]              Subsystem:GELAN
      User ID ( UID )      : -1              Log Class:DISASTER
      Device ID            :  3                 Path ID: 0   
      Connection ID        : 0                Log Instance: 0
  • To examine just the log messages in the log file, enter:

    $ netfmt -f /var/adm/nettl.LOG000

  • To check network logging and tracing status, enter:

    $ nettl -status

  • To start Ethernet tracing on the file /tmp/tracefile.TRC000, enter:

    nettl -traceon all -entity gelan -file /tmp/tracefile

    or

    $ nettl -traceon all -entity igelan -file /tmp/tracefile

    Note: nettl(1M) adds the .TRC000 postfix for you.

  • To stop Ethernet tracing, enter:

    $ nettl -traceoff  -entity gelan

    or

    $ nettl -traceoff  -entity igelan

  • To format the Ethernet trace file into the file /tmp/traceout, enter:

    $ netfmt -f /tmp/tracefile.TRC000 > /tmp/traceout

See the netfmt(1M) manpage for more information on how to create a filter for trace formatting.

Basic Troubleshooting Tips

The following list provides some tips on troubleshooting common hardware problems. Refer to this information when you are trying to identify Ethernet hardware problems.

  • Check the network cables. Make sure the network cable connections are secure and that the cables are not damaged. If you find any connections that are loose, or cables that are damaged, fix the problem and then see if your computer can communicate on the network.

  • Check to be sure that configuration settings are correct. If you suspect that a card is faulty, do the following:

    • Use a different cable

    • Move the suspected card to another PCI-X slot

    • Check to be sure that your system has the correct driver version

    • If the driver is the correct version, try re-installing it

    • Reboot the system

  • Verify that the device at the other end of the connecting cable is an Ethernet device, and that it is receiving power.

  • Check to be sure that the connecting cable is of the correct category and length.

  • Check the Link LED on the La card bulkhead. If the Link LED is ON and there still is a fault, at the HP-UX command-line, enter: dmesg and view the output on your screen to see if any error messages exist.

Other possible causes of a fault condition could be:

  • A defective cable

  • A cable not connected to an active hub or switch

  • A defective card

HP-UX Manual Reference Pages (manpages)

While installing, configuring, or troubleshooting Ethernet, you may need to refer to any of the following online manual reference pages (manpages) for useful HP-UX operating system or Ethernet commands. To display a manpage, enter the following at the system prompt: man command name. For example, man arp.

  • arp(1M) displays and modifies the Internet-to-station address mapping tables used by the Address Resolution Protocol.

  • hosts(4) is a database that contains a single line entry for each host name entry.

  • ifconfig(1M) assigns an address to a network interface and configures and displays network parameters.

  • ioscan(1M) scans system hardware, usable I/O system devices, or kernel I/O system data structures as appropriate, and lists the results.

  • lanadmin(1M) resets or reports the status of the La card. Also used for configuring virtual LANs (VLANs), setting TCP Segmentation Offload (TSO) on or off, and getting 64-bit MIB statistics.

  • lanscan(1M) displays information about La cards that are successfully bound to the system.

  • linkloop(1M) verifies network connectivity through the Data Link Layer (OSI Layer 2).

  • netfmt(1M) formats common tracing and logging binary files.

  • netstat(1) provides network statistics and information about network connections.

  • nettl(1M) logs network events and traces packets as they enter and exit the Ethernet driver.

  • ping(1M) verifies network connectivity through the Network Layer (OSI Layer 3) and reports the round-trip time of communications between the local and remote hosts.

  • rad(1M) in HP-UX 11i performs OL* functions without any comprehensive checks.

  • route(1M) adds and deletes entries to the network routing table.

  • sam(1M) configures the networking software.

  • swinstall(1M) loads software filesets.

  • swverify(1M) verifies the software installation.

  • swlist(1M) verifies the driver software installation.

  • vlan(1M) provides over of managing virtual LANs (VLANs).

Manuals Available for Gigabit Ethernet

See the Installation Guide for your specific card for step-by-step instructions on how to install and configure Gigabit Ethernet hardware and software. The documents are available on the Web at http://docs.hp.com under networking and communications .

  • For the A4926A and A4929A products:

    PCI-X 1000Base-T and HSC/PCI-X 1000Base-SX/9000 Quick Installation

  • For the A6794A, A6847A and A6825A products:

    PCI-X 1000Base-T and 1000Base-SX Quick Installation and Configuration Guide

    NOTE: For complete component installation instructions, see the Service Guide HP 9000 Server manual for your server or the appropriate Owner’s Guide for your workstation.

Manuals Available for Fast Ethernet

The following documents summarize installation, configuration, verification and troubleshooting of the PCI-X 10/100Base-TX LAN link:

PCI-X 10/100Base-TX/9000 Quick Installation Guide

Using PCI-X 10/100Base-TX/9000. Available on the Instant Information CDROM or from www.docs.hp.com

Other Useful Manuals

The following manuals also provide useful information. They are available on the Web at: http://docs.hp.com

  • Installing and Administering LAN/9000 Software

    Provides information on installing and administering the LAN product. It also includes information on configuring other HP-UX link products.

  • The following manuals provide details on how to replace a card without shutting down the entire system:

    • Interface Card OL* Support Guide for systems running HP-UX v2

    • Configuring HP-UX for Peripherals for HP9000 Computers for systems running HP-UX v1.6, or earlier

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