Chapter 5 Troubleshooting

Table of Contents

General Troubleshooting Procedure

Creating Missing Device Files

The A7173A Adapter Is Claimed, But There Is No IO

No Target Devices are Displayed in the ioscan Output

Confirm SCSI Parameters

Domain Validation

Restoring Performance After A Domain Validation Fallback or Failure

Using the mptutil Command

Using Support Tools Manager (STM)

HP Event Monitoring Services (EMS)

HP Offline Diagnostics Environment (ODE)

PCI Error Recovery

Contacting Your Hewlett-Packard Representative

The A7173A adapter is a single field-replaceable unit (FRU) and does not contain any field-serviceable parts. Troubleshooting procedures described in this chapter are limited to verifying that the adapter is operational and that a valid connection is established.

This chapter contains the following sections describing how to troubleshoot the A7173A adapter:

“General Troubleshooting Procedure”.
“Creating Missing Device Files”.
“The A7173A Adapter Is Claimed, But There Is No IO”
“No Target Devices are Displayed in the ioscan Output”
“Confirm SCSI Parameters”.
“Domain Validation”.
“Using the mptutil Command”
“Using Support Tools Manager (STM)”.
“HP Event Monitoring Services (EMS)”
“HP Offline Diagnostics Environment (ODE)”
“Contacting Your Hewlett-Packard Representative”

Chapter 5 Troubleshooting

Technical documentation

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