Release Notes for STM on HP-UX 11.00 (December 1999)

• Overview
• Documentation
• Changes
  • Changes to User Interface and Platform
  • General Changes to Tools
  • Changes to Specific Tools
• Known Problems
• Tools and Utilities Provided
• Defect Reporting
• SD Product Structure

These release notes cover the December 1999 (IPR 9912) release of Support Plus for HP-UX 11.00 running on S800/S700 systems.

NOTE: As of the September 1999 release, the name of the Diagnostic/IPR Media has been changed to Support Plus. In addition, the format has changed so that there is a separate CD-ROM for each version of the operating system (HP-UX 10.20 and HP-UX 11.0).

Overview

The Support Tools Manager (STM) provides a complete set of online support tools for HP-UX systems, enabling you to verify and troubleshoot PA-RISC system hardware, and to examine system logs.

STM offers several tool types, including information tools, verifiers, exercisers, expert tools, firmware update tools, diagnostics and utilities.

Installed with STM (as of IPR 9902) are the EMS Hardware Monitors, an important tool for maintaining system availability. The EMS hardware monitors allow you to monitor the operation of a wide variety of hardware products and be alerted immediately if any failure or other unusual event occurs. For more information, see /usr/sbin/stm/Rel_NOTES.HWE.

Documentation

For the latest and most complete information on STM and EMS Hardware Event Monitors, see the Web page "Diagnostics":

  http://docs.hp.com/hpux/diag/

At this site, you will find Overviews, Tutorials, Quick Reference Cards, Frequently Asked Questions (FAQs), and much other material.

Changes

The online Support Tools Manager (STM) was enhanced and updated for the current release.

Changes to User Interface and Platform

• A new filtering capability has been added to the STM user interface. The Filter commands allow the user to limit the devices which are displayed in the device map. This is accomplished by selecting the devices to be displayed, and then by setting the filter. The filter can be set with Device -> Filter -> Set command, and cleared with the Device -> Filter -> Clear command. In xstm, a filter button is displayed on upper right corner of the map, and can be used to toggle the filter. In cstm, the "r" shortcut key can be used to toggle the filter. In mstm, type "?" for additional help on shortcuts.
• The device selection commands in the STM interface have been augmented. The new commands are:
  • Device -> Select -> Matching Device Types : Select all devices with the same device type and qualifier as those currently selected.
  • Device -> Select -> Matching Products : Select all devices with the same product number as those currently selected.
  • Device -> Select -> Devices Above : Select all devices in the hardware path above the selected device. For example, if a SCSI disk is selected, select the SCSI Interface and any I/O adapters and bus converters between it and the host computer.
  • Device -> Select -> Devices Below : Select all devices in the hardware path below the currently selected devices. For example, if a SCSI interface card is selected, select all devices connected to this card.
  The Device menu has been re-arranged slightly to include the new selections.
• The Device -> Select Class and Device -> Unselect Class commands in the STM interface have been modified. They now include two lists: a list of device types and qualifiers, and a list of products. The user can now select one or more entry from either list, and all devices that match will be selected or unselected, depending on which command was issued. The original select class command is maintained in cstm for compatibility.
• Fixed a problem on V-Class, whereby during system startup, there would be a "FAIL" status in the message:

  "Copy processor logs to /var/tombstones/......[    ]"
  

  With this release , a status "N/A" is displayed for V-Class instead of "FAIL."
• Added error return codes for permission on secured systems when an unauthorized user tries to do a local startup or shutdown of the STM diagnostic system.
• Enhanced memory daemon (memlogd) and library to retrieve additional information for N-Class ("Prelude") systems when the memory controller detects a write error. The additional information is stored in the file memory.debug located in the directory /var/stm/logs/os. The file will contain the time the error occurred, the FRU requesting the write and the address of the single-bit error. After such errors have occured, when the memory info tool is called up, it will display a message pointing the user to the memory.debug file.

General Changes to Tools

• Adding memory support for the following systems: C3600, B2000, J5600, J7600.
• Enhanced tracking of memory modules with errors on systems that implement interleaved memory (e.g., K-Class). Historically, errors were tracked to the logical page of memory and each error would increment counter base on the page number of where the error occurred. With memory interleaving, errors on a page could actually reside in more different memory modules. For example on a 2-way interleaved system, each memory page would have half of its data on one module and the other half on a different module. Errors that occurs within the page could be on either of the two modules. This change tracks the error to its page and memory module.
• Allow licensed diagnostics to run on the V2600s (hversions 0x5cd and 0x5ce).
• Changed default settings so that the daemon diagmond executes ioscan every 6 hours instead of every 10 minutes. This reduces the load on large systems with many disks (e.g., when ioscan takes longer than 2 minutes to execute). It's usually not an issue on small or medium-size systems.
• Added support for testing 1600x1024 monitor resolution on the new 24" monitors.
• Enhanced the SCSI device access library routines to improve reliability and guard against system panics.

Changes to Specific Tools

• Information tools:
  • Added support in CPU Info tool to display CPU slot on Hitachi CPUs (hversion 0x5ff).
  • Added support for A3740A Fibrechannel cards on S700 systems.
  • Added support to CPU Info for
    • Model C3600 (codename Allegro W+)
    • Model B2000 (Kazoo W+)
    • Model J5600 (codename Forte W+ 2-way)
    • Model J7600 (codename Forte W+ 4-way)
  • Enchanced info tool for HP Fibre Channel High Availability Disk Array Model 60/FC (Product ID A5277A):
    • Added an NVSRAM checksum to uniquely identify which NVSRAM file is currently loaded on each controller.
    • Added a new section which identifies how the different caching bits (WCE, CME, CWOB, and RCD) are set for each logical unit.
    • Added a summary of all warning/error messages previously encountered in the information log.
  • Added support in the System Info tool for non-architected stable store information on L-Class (codename "Rhapsody") and A-Class (codename "Crescendo")
  • Fixed a problem in the System Info tool with the display of recommended action text. As of IPR 9909, the tool displayed text description of the chassis code followed by a recommended action text. The recommended action text should have only been displayed for chassis codes with an alert level of 6 or greater. However, the recommended action text was displayed for chassis codes with an alert level below 6. This submittal fixes this problem so the text action messages are displayed only if the alert level is 6 or greater.
  • Enhanced memory information tools to improve the format of the information:
    • On previous releases, A-Class ("Crescendo") systems displayed "00/b" instead of "00". Now it will simply use the format "00".
    • On previous releases, N-Class ("Prelude") systems displayed the DIMM layout on the extender incorrectly. The memory information tool was displaying the extender configuration layout as "0a 0b 1a 1b 2a 2b 3a 3b" and now will display "0a 2a 1a 3a 3d 1b 2b 0b". The new layout will map directly to the extender.
  • Enchanced memory information tool for N-Class ("Prelude"), so that if a a write error has occurred, a message will display telling the user to get more information in the memory.debug file in the directory /var/stm/logs/os.
• Exerciser tools:
  • Added support for the HP Fibre Channel High Availability Disk Array Model 60/FC (Product ID A5277A, codename "Optimus Prime"). The changes involve support for "volume set addressing" which allows up to 32 LUNs per controller. A side affect of the increased LUNs allowed would be a slower startup for the exercise tool.
• Verifier tools:
  • Added support for the HP Fibre Channel High Availability Disk Array Model 60/FC (Product ID A5277A, codename "Optimus Prime"). The changes involve support for "volume set addressing" which allows up to 32 LUNs per controller. A side affect of the increased LUNs allowed would be a slower startup for the exercise tool.
  • Fixed a problem whereby executing verify and diagnose tools on the Visualize-FXE graphics system (codename "Pinnacle) would cause a segmentation violation, resulting in the verify and diagnose tools reporting "Test Incomplete."
• Diagnose tools:
  • Fixed a problem whereby executing verify and diagnose tools on the Visualize-FXE graphics system (codename "Pinnacle) would cause a segmentation violation, resulting in the verify and diagnose tools reporting "Test Incomplete."
• Firmware update tools:
  • New user interface for the SCSI tape (scsi_tape) and SCSI library (scsi_lib) download tools. Upon start-up the tool will pop up a dialog box with a list of the device(s) to be updated and the latest firmware revision found in /var/tmp/ if any. This Start Menu is not licensed. To backdate firmware user will need to run the Advanced Menu. The Advanced Menu will require a Customer Support or HP-Only license.
  • Modified firmware update tool for HP Fibre Channel High Availability Disk Array Model 60/FC (Product ID A5277A), so that only root users can access this tool. Also enabled BCC firmware download even if a drive is non-optimal.
  • Added new unlicensed firmware update tools for MO Drives and Autochangers that allows end users to update firmware without needing the license. This tool performs extensive checks on firmware revisions and Product IDs to limit the end user to only upgrading the correct firmware for the correct device.
  • Enchanced the licensed firmware update tools for MO Drives and Autochangers to make them easier and more intuitive to use. This is basically a change to the User Interface of the firmware update tools for MO Drives and Autochangers. The underlying firmware update code is unchanged. The Dialog boxes and menus have been completely re-written to make them simpler and easier to use. When the user selects "Firmware Update" for a given MO device, the tool will search the default directory "/var/tmp" for firmware files that can be loaded into the selected SCSI MO devices. It will then bring up a dialog box for the user to check which devices to update firmware on. If no firmware files can be found, it will report an error to the user stating no files were found and give the user instructions how to deal with this condition (including changing the directory path where firmware files are stored). Both the licensed and unlicensed firmware update tools are launched from the "Firmware Update" selection and accessed from the new menu that comes up. Access to the licensed tool is disabled (grayed out) on the new menu if licensing has not been enabled.
• Expert tools:
  • Modified expert tool for HP Fibre Channel High Availability Disk Array Model 60/FC (Product ID A5277A), so that only root users can access this tool.
  • Enhanced the SCSI DLT Tape Libary (scsi_dlt) Expert Tool to allow the changing of EEPROM parameters which have a parameter length of one byte.
  • Changed the messages displayed/logged by the SCSI DLT Library Expert Tool, so that the names used for the element types in a tape library are the more commonly known names, rather than the industry-standard names:

         Previous Names                 New Names
         ----------------------         ----------------
         Storage Elements         ==>   Storage Slots
         Data Transfer Elements   ==>   Drive Mechanism
         Import/Export Elements   ==>   Mail Slots
         Transport Element        ==>   Picker Mechanism
        
    

• Logtool:
  • Fix to LPMC decode module. For hversion_dependent values of 0x00080000, 0x00040000, 0x00040000 and 0x00010000, the values were mis-decoded. These values are now properly decoded.
  • In LPMC decode module, added support for:
    1. Model C3600 (codename "Allegro W+")
    2. Model J5600 (2-way) and J7600 (4-way) (codename "Forte W+").
    3. L-Class, Models L2000 and L1000 (codename "Rhapsody")
    4. A-Class, Model A500 (codename "Crescendo")
    5. Model 9000/785/C3000 (PA 8500 processor at 400MHz) and Model 9000/785/B1000 (PA 8500 processor at 300MHz). (Codename "Allegro".)
    6. Workstations Model J5000 (2-way) and J7000 (4-way). (Codename "Forte".)

Known Problems

: Monitoring Changes for disc30, sdisk and disk array devices

As of IPR 9902 (Feb 99 release), there has been a change to the way that monitoring is done for disc30, sdisk and the HA Disk Array Models 10, 20, and 30FC.

Formerly, the "diaglogd exec" programs (pdisc30_exec, pharaymon_exec, and psdisk_exec) handled driver error entries for these devices.

As of IPR 9902, these programs have been deleted and their functionality is now provided by the EMS Hardware Monitors.

If you had customized the configuration files for the dialogd exec programs (disk30_exec.cfg, sdisk_exec.cfg, and haraymon_exec.cfg) you may wish to re-configure the EMS Hardware Monitors to achieve the same results.

Tools and Utilities Provided

The following support tools are provided in this release:

N - new for this release
E - significantly enhanced functionality for this release
X - available in previous release
L - tool ported from legacy sysdiag

Hardware          Verif    Exer  Exp Tool FW Upd   Info   Diag  Monitor
--------          -----    ----  -------- ------   ----   ----  -------
MEMORY              -       X       X       -       X       -       X
System              -       -       -       -       X       -       -
Core Hardware (SPU) -       -       -       -       -       -       X
LPMCs               -       -       -       -       -       -       X
Kernel Resources    -       -       -       -       -       -       X
System Status       -       -       -       -       -       -       N
FLEX Disks          X       X       L       -       -       -       -
HPIB Disks          X       X       L       -       -       -       -
HPIB Cartridge Tape -       -       L       -       -       -       -
SCSI Disks          X       X       X       X       X       -       X
SCSI CDROM          X       X       X       X       X       -       X
SCSI Floppy         X       X       X       -       X       -       X
SCSI AutoRAID       X       X       X       X       X       -       X
SCSI Nike           -       X       X       X       X       -       X
SCSI DDS            X       X       X       X       X       X       X
SCSI QIC            X       X       L       -       X       -       X
SCSI 8MM            X       X       -       X       X       -       X
SCSI 3480/90        X       X       -       -       X       -       X
SCSI Reel           X       X       L       -       -       -       X
SCSI DLT            X       X       X       X       X       X       X
SCSI Arrays         -       -       L       -       -       -       X
SCSI EMC Array      -       X       -       -       X       -       -
SCSI Media Changer  X[7]    -       X[7]    X       X[7]    X[7]    X[8]
SCSI Magneto Optic  X       X       X       X       X       X       X
SCSI1,2,3 Intfc Cd  -       -       -       -       -       -       X
HPIB Tapes          X       X       -       -       -       -       -
HPIB DDS            X       X       L       -       -       -       -
HPIB Cartridge Tape -       -       L       -       -       -       -
Network card        X[4]    X[4]    -       X[6]    X[5]    X[2]    -
Fast Wide SCSI      -       -       -       X       X       -       -
NIO FDDI            X       X       -       -       X[1]    -       -
SGC FDDI            X       X       -       -       X[1]    -       -
NIO HPFL            -       -       L       -       X[1]    -       -
CIO HPFL            -       -       L       -       -       -       -
NIO Intfc Cards     -       -       -       -       X[1]    -       -
Fiber Chan Card     -       -       -       X       X       X       X
Fiber Chan MUX      -       -       -       X       X       X       X
FC Disk Enclosure   -       -       X       X       X       -       X
FC Disk Array 60/FC N       N       X       X       X       -       X
Fibre Channel Hub   -       -       -       -       -       -       X
Fibre Channel Switch-       -       -       -       -       -       X
FC PCI 2X Host Adpt -       -       -       -       X       -       -
FCP MUX (A5593A)    -       -       -       -       X       -       -
NIO MUX             -       -       L       -       X       -       -
Graphics            -       X       -       -       X       X[3]    -
SCSI LED Printer    -       -       -       -       -       -       -
Ciper Printer       -       -       L       -       -       -       -
EISA HPIB           -       -       L       -       -       -       -
EPS Storage         X       -       -       -       -       -       -
EPS Console         X       -       -       -       -       -       -
EPS LAN             X       -       -       -       -       -       -
PCI FDDI            -       -       -       -       X       -       -
PCI LAN             -       -       -       -       X       -       -
PCI WAN             -       -       -       -       -       X       -
PCI SCSI            -       -       -       -       X       -       -
PCI Fibre Channel   -       -       -       -       X       -       X
PCI ATM Interface   -       -       -       -       X       X       -
PCI WAN Interface   -       -       -       -       X       X       -
PCI WAN Perf Intrfc -       -       -       -       X       X       -
1000 Base-SX LA       
Interface           X       X       -       -       X       -       -
Hyperfabric Card    -       -       -       -       -       X       -
Access Port MUX     -       -       -       -       X       X       -
Tape Libraries      -       -       -       X       -       -       -


[1] Only generic PA information is available.
[2] For X.25 and new for ATM cards.
[3] Diagnostic does not support some graphics devices 
[4] Not supported on X.25 and ATM cards.
[5] Only generic PA information is available on FDDI 
and ATM cards.
[6] Only supported on cards which support DLPI.
[7] The new functionality applies only to SCSI Magneto 
Optical Media Changers
[8] Monitor for the SCSI Media Changer is only for tapes, 
not disks

The following utilities are provided in this release:

• copyutil - utility to provide backup of SCSI Disks to backup devices
• logtool - utility to provide access to system log files for I/O and memory errors (replaces sysdiag LOGTOOL)
• flexrbld - legacy sysdiag utility for rebuild operations on FLEX Disk Arrays
• rewrite - legacy sysdiag utility for disk recovery
• dtdutil - legacy sysdiag utility to provide disk to disk copies
• modmutil - legacy sysdiag utility to provide modem functions
• moutil - utility for system wide information about Magneto Optical devices (new in STM 9810)

Defect Reporting

Use CHART to report defects in STM. The project name is diag.stm.tools.hpux for individual tools, and diag.stm.ui.hpux for the user interface. If you don't have access to CHART, contact an HP representative to enter a defect for you.

SD Product Structure

The product number for STM is B4708AA.

SD PRODUCT: Sup-Tool-Mgr
   Description: On-line Diagnostic System (Series 800/700)

   SD SUB-PRODUCT: Manuals
   Description: Support Tools Manager Manual Pages

      FILESET: STM-MAN
         Description: S800/S700 STM Manual Pages

      FILESET: STM-SHLIBS
         Description: S800/S700 STM Shared Libraries

      FILESET: STM-UI-RUN Corequisite Filesets: STM-SHLIBS
         Description: S800/S700 STM User Interface
         
      FILESET: STM-UUT-RUN  Corequisite Filesets: STM-SHLIBS
         Description: S800/700 STM Unit Under Test Runtime 

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