DIAGNOSTIC.readme file (Sept 02)

Overview

Required and Recommended Patches

Loading Patches

Known Problems

Removing Diagnostics

Getting More Information

EMS Hardware Monitors

This DIAGNOSTICS.readme document covers the September 2002 release of Support Plus for S800/S700 systems (HP-UX 11i and 11.00).

NOTE: As of the March 2002 release, HP-UX 10.20 is no longer included on Support Plus.

NOTE: As of the September 1999 release, the name of the Diagnostic/IPR Media has been changed to Support Plus. In addition, the format has changed so that there is a separate CD-ROM for each version of the operating system: HP-UX 11i (11.11) and HP-UX 11.00.

CAUTION You must install certain patches before loading Online Diagnostics (Support Tools). See "Required and Recommended Patches" below. :

Overview

Support Plus contains a complete build of the following support tools:

Support Tool Manager (STM) for online diagnostics

ODE (offline diagnostics) / LIFLOAD

EMS hardware monitors (HP-UX 11i and 11.00)

EMS Kernel resource monitors (HP-UX 11.x only)

Predictive Support (HP-UX 11.00/S800 only)

(Support Plus no longer contains File System Recovery. The 11.X releases have File System Recovery on the Core/Install Media. This is included in your HP-UX media kits.)

The support tools are all contained in a Software Depot (SD) bundle named "OnlineDiag". This bundle is distributed in two ways:

Support Plus media

HP Software Depot website

This is the generic command line for listing various content levels of the depot:
swlist -l <level> -s /<mount_point>/DIAGNOSTICS/<os_release>

where <level> 
         = bundle       Bundle level listing
         = product      Product level listing
         = subproduct   Sub-product level listing
         = fileset      File set listing

      <mount_point>     Location where the CD file system
                        is mounted.

      <os_release>      The OS contents of the depot.
         = B.11.00
         = B.11.11
The following is a live examples for the IPR0109 11.00 Support+ CD media:
For the 11.00 media...
> swlist -l bundle  -s /cdr/DIAGNOSTICS/B.11.00

# Initializing...
# Contacting target "hpdst4"...
#
# Target:  hpdst4:/cdr/DIAGNOSTICS/B.11.00
#
  B9073AA       B.04.00        HP-UX iCOD-purchase (Instant Capacity on
Demand  
  OnlineDiag    B.11.00.18.09  HPUX 11.0 Support Tools Bundle, Sep 2001 
  T1322AA       B.04.00        HP-UX iCOD-utility (Instant Capacity on
Demand - 

swlist -l product -s /cdr/DIAGNOSTICS/B.11.00

# Initializing...
# Contacting target "hpdst4"...
#
# Target:  hpdst4:/cdr/DIAGNOSTICS/B.11.00
#
  Contrib-Tools         B.11.00.18.09  Contributed Tools 
  EMS-Config            A.03.20        EMS Config     
  EMS-Core              A.03.20        EMS Core Product 
  EMS-KRMonitor         A.11.00.04     EMS Kernel Resource Monitor 
  LIF-LOAD              B.11.00.18.09  HP LIF LOAD Tools 
  Predictive            C.11.00.18.07  HP Predictive Support 
  Sup-Tool-Mgr          B.11.00.18.09  Support Tools Manager for HPUX
systems 
  iCOD-purchase         B.04.00        Instant Capacity On Demand -
purchase 
  iCOD-utility          B.04.00        Instant Capacity On Demand -
utility 
The Support Tools Manager, ODE/LIFLOAD, and (optionally) Predictive Support must be loaded after the Operating System is installed. The EMS Hardware Monitors are installed automatically when STM is installed.

Support Plus can be:

Mounted and used to install online diagnostics and support tools via swinstall(1m).

Booted to ISL and used to load and run offline diagnostics.

For this September 2002 release:

All diagnostic defect repairs and enhancements as of September 1, 2002, are included. Any future patches dated after September must be loaded after Support Plus is loaded.

Support for the new hardware in all active releases as of September 1, 2002.

NOTE: SCAN software not in Support Plus (Sept 2001)
As of the September 2001 release, the SCAN software for Superdome is no longer delivered on the HP-UX 11i version of the Support Plus CD-ROM. Instead, the SCAN software will be available on the SMS Media. The FWUU bundle which was previously included in the SCAN software will still be delivered on Support Plus, but it will be in the OnlineDiag depot B.11.11.

Required and Recommended Patches

CAUTION: You must install certain patches before loading Online Diagnostics (Support Tools).

This document lists the required and recommended patches at the time of writing.

Patch REQUIRED for HP-UX 11.0 (S800 and S700):
For HP-UX 11.0 (S800 and S700):
      PHKL_18543: s700_800 11.00 PM/VM/UFS/async/scsi/io/DMAPI/JFS/perf patch 
For proper operation of the Online Diagnostics (HP-UX 11.0 version only), you must install the above patch BEFORE installing Online Diagnostics. Otherwise, you may see error messages about the missing patches during the installation of Online Diagnostics; you can get further information by reviewing the swagent.log file.
This is a large patch which can take a while to load (for example 30 minutes). It also has the following dependencies (other patches that must be loaded):
PHKL_20016 (for G70,H70,I70 systems only)
PHKL_27351 (supercedes PHKL_26059, PHKL_25999, PHKL_22589)
PHKL_24027 (supercedes PHKL_22432, PHKL_21392, PHKL_20674, PHKL_20079, 
            PHKL_19169)
PHKL_27364 (supercedes PHKL_25906, PHKL_25210, PHKL_24273, PHKL_23813, 
            PHKL_23628, PHKL_23183, PHKL_22744, PHKL_22380, PHKL_21532,
            PHKL_21024, PHKL_17038) 
PHCO_23651 (supercedes PHCO_22453, PHCO_20882, PHCO_17556, PHCO_13411)
PHCO_23876 (supercedes PHCO_22269, PHCO_21627, PHCO_21187, PHCO_19047, 
            PHCO_17792, PHCO_17058) 
Patch REQUIRED for multiple CPUs (HP-UX 11.00)
PHKL_26001 (supercedes PHKL_21420: s700_800 11.00 specify diag2 as 
            MP-safe)
Patch PHKL_26001, replacing PHKL_21420, is required to fix a problem with the CPU Info tool that occurred on Multiple-Processor (MP) systems on HP-UX 11.00 only. The CPU Info tool was causing numerous warning messages to be logged to the file /var/adm/syslog/syslog.log. The messages logged were similar to:
mpc_bindlwp: Migrating process 3269 from processor 30 to processor 0!
mpc_bindlwp: Overriding conflicting mandatory binding!
This problem was due to non-MP-safe calls being made when one of the CPUs above 0 was selected. PHKL_21420 is a kernel patch and requires a reboot. PHKL_21420 has a dependency on PHKL_18543. PHKL_21420 is included in the 11.00 HW CR patch bundle XSWHWCR1100.
Patch recommended (but not required) for older systems with HP-PB bus (HP-UX 11.0/S800 only):
For HP-UX 11.0 (S800):
      PHKL_21569: s700_800 11.00 diag0 cumulative patch 
      (replaces PHKL_19321)
      (this patch is included in the 11.00 HW CR patch bundle XSWHWCR1100)
Patch required only if you intend to run the EMS hardware monitors for the Fibre Channel Arbitrated Loop Hub Monitor or the Fibre Channel Switch Monitor:
For HP-UX 11.0 (S800 and S700):
      PHSS_24627: s700_800 11.x HP aC++ -AA runtime libraries (aCC A.03.30) 
      (replaces PHSS_22543, PHSS_21906, PHSS_16587)
      (PHSS_22543 is included in the 11.00 HW CR patch bundle XSWHWCR1100)
Patch required only if your system includes a HP SureStore E Disk Array FC60. This patch is required to to run the EMS hardware monitor (fc60mon) or STM tools for this device.
For HP-UX 11.0 
      PHCO_26823: s700_800 11.X HP Array Manager/60 cumulative patch 
      (supercedes  PHCO_25310, PHCO_23149, PHCO_22628, PHCO_22196)
      (this patch is included in the 11.00 HW CR patch bundle XSWHWCR1100)
Loading Patches

You can load the patches in one of three different ways:

Method 1: Entire patch bundle. Install the entire HW or HWCR patch bundle for your system. Advantages: simple and tested process. Disadvantages: the bundle can be many megabytes in size.

Choose the Hardware Critical (HWCR) or Hardware (HW) patch bundle appropriate for your system. For example, choose XSWHWCR1100 for a Series 800 system running HP-UX 11.00.

The patch bundles are distributed in the same way as the OnlineDiag bundle:

The Support Plus media

The HP Software Depot website

The procedure for using swinstall to load the patches is described in Chapter 5 of the "Support Plus: Diagnostics Users Manual."
Method 2: Individual patches from bundle. Install ONLY the individual patches required for your system from the HW or HWCR patch bundle described above. Advantages: Small number of patches. Disadvantages: Requires knowledge of SD (swinstall) to select patches (interactive selection or command line selection).

Method 3: Individual patches from website. You can also obtain the patches through the HP IT Resource Center (http://us.itrc.hp.com). A problem with loading individual patches from this website is that a system reboot is required for every patch that requires a reboot (patches to the kernel, indicated by "PHKL" in the patch name, all require a reboot).

Known Problems

Possible Problem with Patch Dependency in Installing OnlineDiag on HWE0209:
The HWE0209 OnlineDiag release has a dependency on a patch to the EMS framework release A.03.20 and A.03.20.01 (on 11.11/11i).

Basically, it is necessary to install the EMS framework (bundle B7609BA) on the system if it is not already installed; then patch it; and then install the OnlineDiag bundle.

The problem will occur when updating a system which does not have this particular version of the EMS framework. This includes both systems which do not have the EMS framework installed, and systems on which OnlineDiag was installed prior to the June 2000 release.

How to Avoid the Problem:

Attempt to install the OnlineDiag bundle.
This may yield errors during analysis, depending upon what is currently loaded on your system, stating that patch PHSS_26871 (on 11.00 systems) or patch PHSS_26947 (on 11I systems) must be installed.

At this point, continue the installation anyway, ignoring the error messages displayed in Step 1 (if you have already aborted/cancelled, start over at Step 1).
This will allow the EMS Framework (EMS-Core, EMS-Config), Contrib-Tools, and LIF-LOAD (bundle B7609BA) to be installed/updated.

Install the patch that corresponds to your operating system (as in Step 1, above).
You may get messages stating that you have not installed all of the filesets of the patch. This may not be an issue, since the patch contains fixes for the full EMS product, and it is only the EMS Framework filesets (EMS-Core and EMS-Config) that are pertinent to this particular problem.

Install the OnlineDiag bundle again (DO NOT SET THE REINSTALL OPTION TO "TRUE"; USE THE DEFAULT, WHICH IS "FALSE"!).
The OnlineDiag bundle contains the following products, which will not be installed if the patch has not been loaded:

Sup-Tool-Mgr (installed/updated on both 11.00 and 11i);

Predictive Support (on 11.00 only);

ICOD-purchase and iCOD-utility (11i/11.11 only).

Error Message Examples for 11.00 and 11i:

Following are examples of 11.00 and 11i error messages generated when this problem exists.

Error Message Example #1 (11.00): Command line view of 11.00 install of OnlineDiag with EMS framework already installed and no EMS patch (interactive view should be similar via the "Log" command after the interactive session analysis phase completes):
hpdst80 B.11.00 32_bit >swinstall -s /sp/DIAGNOSTICS/B.11.00 OnlineDiag

=======  08/20/02 18:28:53 PDT  BEGIN swinstall SESSION
         (non-interactive)

       * Session started for user "root@hpdst80".
         
       * Beginning Selection
       * Target connection succeeded for "hpdst80:/".
NOTE:    The software item "OnlineDiag" is a bundle (or a product,
         subproduct or fileset contained within a bundle). This item
         was successfully marked, but difficulties were encountered
         while marking some items that it depends on. The messages
         below show which software items encountered difficulties and
         exactly what these difficulties were: 
       * The software
         "Sup-Tool-Mgr,r=B.11.00.22.12,a=HP-UX_B.11.00_32/64,v=HP" was
         successfully marked, but it depends on the following software
         items which could not be found in the source. However, these
         items may already be in the target. This will be checked
         during the Analysis Phase: CDE.CDE-SHLIBS X11.X11R6-SHLIBS
         X11.MOTIF-SHLIB
       * Source:                 /sp/DIAGNOSTICS/B.11.00
       * Targets:                hpdst80:/
       * Software selections:
             OnlineDiag,r=B.11.00.22.12,a=HP-UX_B.11.00_32/64,v=HP
             Contrib-Tools.CONTRIB,r=B.11.00.22.12,a=HP-
UX_B.11.00_32/64,v=HP
             Contrib-Tools.PDCINFO,r=B.11.00.22.12,a=HP-
UX_B.11.00_32/64,v=HP
             EMS-Config.EMS-GUI,r=A.03.20,a=HP-
UX_B.11.00_32/64,v=HP,fr=A.03.20,
fa=HP-UX_B.11.00_32/64
             EMS-Core.EMS-CORE,r=A.03.20,a=HP-
UX_B.11.00_32/64,v=HP,fr=A.03.20,f
a=HP-UX_B.11.00_32/64
             EMS-KRMonitor.KRMON-DRV-CMN,r=A.11.00.04,a=HP-
UX_B.11.00_32/64,v=HP
,fr=A.11.00.04,fa=HP-UX_B.11.00_32/64
             EMS-KRMonitor.KRMON-DRV-DRV,r=A.11.00.04,a=HP-
UX_B.11.00_32/64,v=HP
,fr=A.11.00.04,fa=HP-UX_B.11.00_32
             EMS-KRMonitor.KRMON-MAN,r=A.11.00.04,a=HP-
UX_B.11.00_32/64,v=HP,fr=
A.11.00.04,fa=HP-UX_B.11.00_32/64
             EMS-KRMonitor.KRMON-RUN,r=A.11.00.04,a=HP-
UX_B.11.00_32/64,v=HP,fr=
A.11.00.04,fa=HP-UX_B.11.00_32/64
             LIF-LOAD.LIF-LOAD-
MIN,l=/usr/sbin/diag,r=B.11.00.22.12,a=HP-UX_B.11
.00_32/64,v=HP
             LIF-LOAD.LIF-LOAD-
NOTES,l=/usr/sbin/diag,r=B.11.00.22.12,a=HP-UX_B.
11.00_32/64,v=HP
             Predictive.PREDICTIVE-MAN,r=C.11.00.22.02,a=HP-
UX_B.11.00_32/64,v=H
P
             Predictive.PREDICTIVE-RUN,r=C.11.00.22.02,a=HP-
UX_B.11.00_32/64,v=H
P
             Sup-Tool-Mgr.RELEASE-NOTES,r=B.11.00.22.12,a=HP-
UX_B.11.00_32/64,v=
HP
             Sup-Tool-Mgr.STM-CATALOGS,r=B.11.00.22.12,a=HP-
UX_B.11.00_32/64,v=H
P
             Sup-Tool-Mgr.STM-MAN,r=B.11.00.22.12,a=HP-
UX_B.11.00_32/64,v=HP
             Sup-Tool-Mgr.STM-SHLIBS,r=B.11.00.22.12,a=HP-
UX_B.11.00_32/64,v=HP
             Sup-Tool-Mgr.STM-UI-RUN,r=B.11.00.22.12,a=HP-
UX_B.11.00_32/64,v=HP
             Sup-Tool-Mgr.STM-UUT-RUN,r=B.11.00.22.12,a=HP-
UX_B.11.00_32/64,v=HP

       * Selection succeeded.         
       * Beginning Analysis
       * Session selections have been saved in the file
         "/.sw/sessions/swinstall.last".
       * "hpdst80:/":  2 filesets have the selected revision already
         installed.
ERROR:   "hpdst80:/":  1 check scripts failed.
ERROR:   "hpdst80:/":  The software dependencies for 1 products or
         filesets cannot be resolved.
       * "hpdst80:/":  6 filesets will be skipped because of an error
         within their product.
       * The analysis phase failed for "hpdst80:/".
       * Analysis had errors.
         
       * Beginning Execution
ERROR:   "hpdst80:/":  9 filesets were determined to be skipped in the
         analysis phase.
       * The execution phase failed for "hpdst80:/".
       * Execution had errors.
         
         
NOTE:   More information may be found in the agent logfile (location
         is hpdst80:/var/adm/sw/swagent.log).

=======  08/20/02 18:31:57 PDT  END swinstall SESSION (non-interactive)

hpdst80 B.11.00 32_bit >
Error Message Example #2 (11.00): SWAGENT.LOG in /var/adm/sw/swagent.log view:
=======  08/20/02 18:28:57 PDT  BEGIN install AGENT SESSION (pid=13581)

       * Agent session started for user "root@hpdst80.cup.hp.com".
         (pid=13581)

       * Beginning Analysis Phase.
       * Source:           hpdst80.cup.hp.com:/sp/DIAGNOSTICS/B.11.00
       * Target:           hpdst80:/
       * Target logfile:   hpdst80:/var/adm/sw/swagent.log
       * Reading source for product information.
NOTE:    The fileset "EMS-Core.EMS-CORE,r=A.03.20" is already
         installed.  If you wish to reinstall this fileset, change the
         "reinstall" option to "true".
NOTE:    The fileset "EMS-Config.EMS-GUI,r=A.03.20" is already
         installed.  If you wish to reinstall this fileset, change the
         "reinstall" option to "true".
       * Reading source for file information.

ERROR:   Sup-Tool-Mgr fileset has a patch dependency on PHSS_26871
         HP-UX patch. This patch or its superseding patch must be 
installed
         prior to installation of OnlineDiag.Sup-Tool-Mgr fileset.
         Sup-Tool-Mgr installation cannot proceed without this 
dependency.
ERROR:   The "checkinstall" script for "Sup-Tool-Mgr" failed (exit code
         "1"). The script location was
         "/var/tmp/BAAa13581/catalog/Sup-Tool-Mgr/pfiles/checkinstall".
       * This script had errors and the execution of this product
         cannot proceed until the problem is fixed.  Check the above
         output from the script for further details.

       * The software "Sup-Tool-Mgr.STM-SHLIBS,r=B.11.00.22.12" has
         previous analysis errors.
         The prerequisite "Sup-Tool-Mgr.STM-SHLIBS,r=B.11.00.22.12" for
         fileset "Predictive.PREDICTIVE-RUN,r=C.11.00.22.02" cannot be
         successfully resolved.
ERROR:   The dependencies for fileset
         "Predictive.PREDICTIVE-RUN,r=C.11.00.22.02" cannot be resolved
         (see previous lines).
         You must resolve the above dependencies before operating on
         this fileset or change the "enforce_dependencies" option to
         "false".
       * Executing preDSA command.
NOTE:    The used disk space on filesystem "/" is estimated to increase
         by 71 Kbytes.
         This will leave 81194 Kbytes of available user disk space
         after the installation.
NOTE:    The used disk space on filesystem "/usr" is estimated to
         increase by 2412 Kbytes.
         This will leave 831243 Kbytes of available user disk space
         after the installation.
NOTE:    The used disk space on filesystem "/var" is estimated to
         increase by 58 Kbytes.
         This will leave 854834 Kbytes of available user disk space
         after the installation.
NOTE:    The used disk space on filesystem "/opt" is estimated to
         increase by 7 Kbytes.
         This will leave 175142 Kbytes of available user disk space
         after the installation.
NOTE:    All filesets in the product "Sup-Tool-Mgr,r=B.11.00.22.12"
         will be excluded because there was an error in this product.

       * Summary of Analysis Phase:
ERROR:       Exclude       Sup-Tool-Mgr.STM-SHLIBS,r=B.11.00.22.12
ERROR:       Exclude       Sup-Tool-Mgr.RELEASE-NOTES,r=B.11.00.22.12
ERROR:       Exclude       Sup-Tool-Mgr.STM-CATALOGS,r=B.11.00.22.12
ERROR:       Exclude       Sup-Tool-Mgr.STM-MAN,r=B.11.00.22.12
ERROR:       Exclude       Sup-Tool-Mgr.STM-UI-RUN,r=B.11.00.22.12
ERROR:       Exclude       Sup-Tool-Mgr.STM-UUT-RUN,r=B.11.00.22.12
ERROR:       Exclude       Predictive.PREDICTIVE-RUN,r=C.11.00.22.02
ERROR:   7 of 18 filesets had Errors.
       * 2 of 18 filesets will be Skipped.
       * 9 of 18 filesets had no Errors or Warnings.
ERROR:   The Analysis Phase had errors.  See the above output for
         details.


       * Beginning the Install Execution Phase.
       * Filesets:         9
       * Files:            34
       * Kbytes:           2506
       * Installing bundle "OnlineDiag,r=B.11.00.22.12" .
       * Installing fileset "Contrib-Tools.CONTRIB,r=B.11.00.22.12" (1
         of 9).
       * Installing fileset "Contrib-Tools.PDCINFO,r=B.11.00.22.12" (2
         of 9).
       * Installing fileset "EMS-KRMonitor.KRMON-RUN,r=A.11.00.04" (3
         of 9).
       * Installing fileset "EMS-KRMonitor.KRMON-DRV-CMN,r=A.11.00.04"
         (4 of 9).
       * Installing fileset "EMS-KRMonitor.KRMON-DRV-DRV,r=A.11.00.04"
         (5 of 9).
       * Installing fileset "EMS-KRMonitor.KRMON-MAN,r=A.11.00.04" (6
         of 9).
       * Installing fileset "LIF-LOAD.LIF-LOAD-MIN,r=B.11.00.22.12" (7
         of 9).
       * Installing fileset "LIF-LOAD.LIF-LOAD-NOTES,r=B.11.00.22.12"
         (8 of 9).
       * Installing fileset "Predictive.PREDICTIVE-MAN,r=C.11.00.22.02"
         (9 of 9).
       * Running install clean command /usr/lbin/sw/install_clean.
NOTE:    tlinstall is searching filesystem - please be patient
NOTE:    Successfully completed

       * Beginning the Configure Execution Phase.
NOTE:    In order to update a bootlif interactively refer to the man 
page
         for mkboot. An example of a typical mkboot command string 
might
         be:
         mkboot -b /usr/sbin/diag/lif/updatediaglif -p ISL -p HPUX
         /dev/rdsk/c0t5d0
NOTE:    Executing the command line: mkboot -b
         /usr/sbin/diag/lif/updatediaglif -p HPUX -p ISL -p AUTO -p 
LABEL
         /dev/rdsk/c0t1d0
NOTE:    The offline diagnostics have been successfully updated on
         /dev/rdsk/c0t1d0.

       * Summary of Execution Phase:
ERROR:       Skipped (in analysis) Sup-Tool-Mgr.STM-
SHLIBS,r=B.11.00.22.12
ERROR:       Skipped (in analysis) Sup-Tool-Mgr.RELEASE-
NOTES,r=B.11.00.22.12
ERROR:       Skipped (in analysis) Sup-Tool-Mgr.STM-
CATALOGS,r=B.11.00.22.12
ERROR:       Skipped (in analysis) Sup-Tool-Mgr.STM-MAN,r=B.11.00.22.12
ERROR:       Skipped (in analysis) Sup-Tool-Mgr.STM-UI-
RUN,r=B.11.00.22.12
ERROR:       Skipped (in analysis) Sup-Tool-Mgr.STM-UUT-
RUN,r=B.11.00.22.12
ERROR:       Skipped (in analysis) Predictive.PREDICTIVE-
RUN,r=C.11.00.22.02
ERROR:   7 of 18 filesets had Errors.
       * 2 of 18 filesets were Skipped.
       * 9 of 18 filesets had no Errors or Warnings.
ERROR:   The Execution Phase had errors.  See the above output for
         details.


=======  08/20/02 18:31:56 PDT  END install AGENT SESSION (pid=13581)

hpdst80 B.11.00 32_bit >
Error Message Example #1 (11.11/11i): Command line view of 11.11 install of OnlineDiag with EMS framework already installed and no EMS patch (interactive view should be similar via the "Log" command after the interactive session analysis phase completes):
hpdst219 B.11.11 64_bit >swinstall -s /sp/DIAGNOSTICS/B.11.11 
OnlineDiag

=======  08/20/02 17:30:37 PDT  BEGIN swinstall SESSION
         (non-interactive) (jobid=hpdst219-0097)

       * Session started for user "root@hpdst219".
         
       * Beginning Selection
       * Target connection succeeded for "hpdst219:/".

NOTE:    The software item "OnlineDiag" is a bundle (or a product,
         subproduct or fileset contained within a bundle). This item
         was successfully marked, but difficulties were encountered
         while marking some items that it depends on. The messages
         below show which software items encountered difficulties and
         exactly what these difficulties were: 
       * The software
         "Sup-Tool-Mgr.STM-CATALOGS,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=HP"
         was successfully marked, but it depends on the following
         software items which could not be found in the source.
         However, these items may already be in the target. This will
         be checked during the Analysis Phase:
         PHSS_26947.EMS-CORE,fa=HP-UX_B.11.11_32/64
         PHSS_26947.EMS-GUI,fa=HP-UX_B.11.11_32/64

       * The software
         "Sup-Tool-Mgr.STM-MAN,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=HP"
         was successfully marked, but it depends on the following
         software items which could not be found in the source.
         However, these items may already be in the target. This will
         be checked during the Analysis Phase:
         PHSS_26947.EMS-CORE,fa=HP-UX_B.11.11_32/64
         PHSS_26947.EMS-GUI,fa=HP-UX_B.11.11_32/64
       * The software
         "Sup-Tool-Mgr.STM-SHLIBS,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=HP"
         was successfully marked, but it depends on the following
         software items which could not be found in the source.
         However, these items may already be in the target. This will
         be checked during the Analysis Phase:
         PHSS_26947.EMS-CORE,fa=HP-UX_B.11.11_32/64
         PHSS_26947.EMS-GUI,fa=HP-UX_B.11.11_32/64
       * The software
         "Sup-Tool-Mgr.STM-UI-RUN,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=HP"
         was successfully marked, but it depends on the following
         software items which could not be found in the source.
         However, these items may already be in the target. This will
         be checked during the Analysis Phase:
         PHSS_26947.EMS-CORE,fa=HP-UX_B.11.11_32/64
         PHSS_26947.EMS-GUI,fa=HP-UX_B.11.11_32/64 CDE.CDE-HELP-RUN
         X11.X11R6-SHLIBS X11.MOTIF-SHLIB
       * The software
         "Sup-Tool-Mgr.STM-UUT-RUN,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=HP"
         was successfully marked, but it depends on the following
         software items which could not be found in the source.
         However, these items may already be in the target. This will
         be checked during the Analysis Phase:
         PHSS_26947.EMS-CORE,fa=HP-UX_B.11.11_32/64
         PHSS_26947.EMS-GUI,fa=HP-UX_B.11.11_32/64
       * The software
         "EMS-Config.EMS-GUI,r=A.03.20.01,a=HP-UX_B.11.00_32/64,v=HP"
         was successfully marked, but it depends on the following
         software items which could not be found in the source.
         However, these items may already be in the target. This will
         be checked during the Analysis Phase: SystemAdmin.SAM
       * The software
         "Sup-Tool-Mgr.RELEASE-NOTES,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=HP"

         was successfully marked, but it depends on the following
         software items which could not be found in the source.
         However, these items may already be in the target. This will
         be checked during the Analysis Phase:
         PHSS_26947.EMS-CORE,fa=HP-UX_B.11.11_32/64
         PHSS_26947.EMS-GUI,fa=HP-UX_B.11.11_32/64
       * Source:                 /sp/DIAGNOSTICS/B.11.11
       * Targets:                hpdst219:/
       * Software selections:
             OnlineDiag,r=B.11.11.08.12,a=HP-UX_B.11.11_32/64,v=HP
             Contrib-Tools.CONTRIB,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=HP,fr
=B.11.11,fa=HP-UX_B.11.11_32/64
             Contrib-Tools.PDCINFO,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=HP,fr
=B.11.11,fa=HP-UX_B.11.11_32/64
             Contrib-Tools.PIMTOOL,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=HP,fr
=B.11.11,fa=HP-UX_B.11.11_32/64
             EMS-Config.EMS-GUI,r=A.03.20.01,a=HP-
UX_B.11.00_32/64,v=HP,fr=A.03.
20.01,fa=HP-UX_B.11.00_32/64
             EMS-Core.EMS-CORE,r=A.03.20.01,a=HP-
UX_B.11.00_32/64,v=HP,fr=A.03.2
0.01,fa=HP-UX_B.11.00_32/64
             EMS-KRMonitor.KRMON-DRV-CMN,r=A.11.11.04,a=HP-
UX_B.11.11_32/64,v=HP
,fr=A.11.11.04,fa=HP-UX_B.11.11_32/64
             EMS-KRMonitor.KRMON-DRV-DRV,r=A.11.11.04,a=HP-
UX_B.11.11_32/64,v=HP
,fr=A.11.11.04,fa=HP-UX_B.11.11_64
             EMS-KRMonitor.KRMON-MAN,r=A.11.11.04,a=HP-
UX_B.11.11_32/64,v=HP,fr=
A.11.11.04,fa=HP-UX_B.11.11_32/64
             EMS-KRMonitor.KRMON-RUN,r=A.11.11.04,a=HP-
UX_B.11.11_32/64,v=HP,fr=
A.11.11.04,fa=HP-UX_B.11.11_32/64
             LIF-LOAD.LIF-LOAD-MIN,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=HP,fr
=B.11.11.08.12,fa=HP-UX_B.11.11_32/64
             LIF-LOAD.LIF-LOAD-NOTES,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=HP,
fr=B.11.11.08.12,fa=HP-UX_B.11.11_32/64
             Sup-Tool-Mgr.RELEASE-NOTES,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=
HP,fr=B.11.11.08.12,fa=HP-UX_B.11.11_32/64
             Sup-Tool-Mgr.STM-CATALOGS,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=H
P,fr=B.11.11.08.12,fa=HP-UX_B.11.11_32/64
             Sup-Tool-Mgr.STM-MAN,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=HP,fr=
B.11.11.08.12,fa=HP-UX_B.11.11_32/64
             Sup-Tool-Mgr.STM-SHLIBS,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=HP,
fr=B.11.11.08.12,fa=HP-UX_B.11.11_32/64
             Sup-Tool-Mgr.STM-UI-RUN,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=HP,
fr=B.11.11.08.12,fa=HP-UX_B.11.11_32/64
             Sup-Tool-Mgr.STM-UUT-RUN,r=B.11.11.08.12,a=HP-
UX_B.11.11_32/64,v=HP
,fr=B.11.11.08.12,fa=HP-UX_B.11.11_32/64
       * Selection succeeded.
         
         
       * Beginning Analysis and Execution
       * Session selections have been saved in the file
         "/.sw/sessions/swinstall.last".
       * "hpdst219:/":  2 filesets have the selected revision already
         installed.
ERROR:   "hpdst219:/":  The software dependencies for 6 products or
         filesets cannot be resolved.
       * The analysis phase failed for "hpdst219:/".
ERROR:   "hpdst219:/":  8 filesets were determined to be skipped in the
         analysis phase.
       * The execution phase failed for "hpdst219:/".
       * Analysis and Execution had errors.
         
         
NOTE:    More information may be found in the agent logfile using the
         command "swjob -a log hpdst219-0097 @ hpdst219:/".

=======  08/20/02 17:32:21 PDT  END swinstall SESSION (non-interactive)
         (jobid=hpdst219-0097)
Error Message Example #2 (11.11/11i): SWAGENT.LOG in /var/adm/sw/swagent.log view:
       * Beginning Analysis Phase.
       * Source:           hpdst219.cup.hp.com:/sp/DIAGNOSTICS/B.11.11
       * Target:           hpdst219:/
       * Target logfile:   hpdst219:/var/adm/sw/swagent.log
       * Reading source for product information.
NOTE:    The fileset "EMS-Core.EMS-CORE,r=A.03.20.01" is already
         installed.  If you wish to reinstall this fileset, change the
         "reinstall" option to "true".
NOTE:    The fileset "EMS-Config.EMS-GUI,r=A.03.20.01" is already
         installed.  If you wish to reinstall this fileset, change the
         "reinstall" option to "true".
       * Reading source for file information.
         The corequisite "PHSS_26947.EMS-CORE,fa=HP-UX_B.11.11_32/64"
         for fileset "Sup-Tool-Mgr.RELEASE-NOTES,r=B.11.11.08.12"
         cannot be successfully resolved.
         The corequisite "PHSS_26947.EMS-GUI,fa=HP-UX_B.11.11_32/64"
         for fileset "Sup-Tool-Mgr.RELEASE-NOTES,r=B.11.11.08.12"
         cannot be successfully resolved.

ERROR:   The dependencies for fileset
         "Sup-Tool-Mgr.RELEASE-NOTES,r=B.11.11.08.12" cannot be
         resolved (see previous lines).
         You must resolve the above dependencies before operating on
         this fileset or change the "enforce_dependencies" option to
         "false".
         The corequisite "PHSS_26947.EMS-CORE,fa=HP-UX_B.11.11_32/64"
         for fileset "Sup-Tool-Mgr.STM-CATALOGS,r=B.11.11.08.12" cannot
         be successfully resolved.
         The corequisite "PHSS_26947.EMS-GUI,fa=HP-UX_B.11.11_32/64"
         for fileset "Sup-Tool-Mgr.STM-CATALOGS,r=B.11.11.08.12" cannot
         be successfully resolved.

ERROR:   The dependencies for fileset
         "Sup-Tool-Mgr.STM-CATALOGS,r=B.11.11.08.12" cannot be resolved
         (see previous lines).
         You must resolve the above dependencies before operating on
         this fileset or change the "enforce_dependencies" option to
         "false".
         The corequisite "PHSS_26947.EMS-CORE,fa=HP-UX_B.11.11_32/64"
         for fileset "Sup-Tool-Mgr.STM-MAN,r=B.11.11.08.12" cannot be
         successfully resolved.
         The corequisite "PHSS_26947.EMS-GUI,fa=HP-UX_B.11.11_32/64"
         for fileset "Sup-Tool-Mgr.STM-MAN,r=B.11.11.08.12" cannot be
         successfully resolved.
ERROR:   The dependencies for fileset
         "Sup-Tool-Mgr.STM-MAN,r=B.11.11.08.12" cannot be resolved (see
         previous lines).
         You must resolve the above dependencies before operating on
         this fileset or change the "enforce_dependencies" option to
         "false".
         The corequisite "PHSS_26947.EMS-CORE,fa=HP-UX_B.11.11_32/64"
         for fileset "Sup-Tool-Mgr.STM-SHLIBS,r=B.11.11.08.12" cannot
         be successfully resolved.
         The corequisite "PHSS_26947.EMS-GUI,fa=HP-UX_B.11.11_32/64"
         for fileset "Sup-Tool-Mgr.STM-SHLIBS,r=B.11.11.08.12" cannot
         be successfully resolved.
ERROR:   The dependencies for fileset
         "Sup-Tool-Mgr.STM-SHLIBS,r=B.11.11.08.12" cannot be resolved
         (see previous lines).
         You must resolve the above dependencies before operating on
         this fileset or change the "enforce_dependencies" option to
         "false".
         The corequisite "Sup-Tool-Mgr.STM-SHLIBS,r>=B.11.11.08.12" for
         fileset "Sup-Tool-Mgr.STM-UI-RUN,r=B.11.11.08.12" cannot be
         successfully resolved.
         The corequisite "PHSS_26947.EMS-CORE,fa=HP-UX_B.11.11_32/64"
         for fileset "Sup-Tool-Mgr.STM-UI-RUN,r=B.11.11.08.12" cannot
         be successfully resolved.
         The corequisite "PHSS_26947.EMS-GUI,fa=HP-UX_B.11.11_32/64"
         for fileset "Sup-Tool-Mgr.STM-UI-RUN,r=B.11.11.08.12" cannot
         be successfully resolved.
ERROR:   The dependencies for fileset
         "Sup-Tool-Mgr.STM-UI-RUN,r=B.11.11.08.12" cannot be resolved
         (see previous lines).
         You must resolve the above dependencies before operating on
         this fileset or change the "enforce_dependencies" option to
         "false".
         The corequisite "Sup-Tool-Mgr.STM-SHLIBS,r>=B.11.11.08.12" for
         fileset "Sup-Tool-Mgr.STM-UUT-RUN,r=B.11.11.08.12" cannot be
         successfully resolved.
         The corequisite "PHSS_26947.EMS-CORE,fa=HP-UX_B.11.11_32/64"
         for fileset "Sup-Tool-Mgr.STM-UUT-RUN,r=B.11.11.08.12" cannot
         be successfully resolved.
         The corequisite "PHSS_26947.EMS-GUI,fa=HP-UX_B.11.11_32/64"
         for fileset "Sup-Tool-Mgr.STM-UUT-RUN,r=B.11.11.08.12" cannot
         be successfully resolved.
ERROR:   The dependencies for fileset
         "Sup-Tool-Mgr.STM-UUT-RUN,r=B.11.11.08.12" cannot be resolved
         (see previous lines).
         You must resolve the above dependencies before operating on
         this fileset or change the "enforce_dependencies" option to
         "false".
       * Executing preDSA command.
NOTE:    The used disk space on filesystem "/" is estimated to increase
         by 128 Kbytes.
         This will leave 67138 Kbytes of available user disk space
         after the installation.
NOTE:    The used disk space on filesystem "/usr" is estimated to
         increase by 2766 Kbytes.
         This will leave 478145 Kbytes of available user disk space
         after the installation.
NOTE:    The used disk space on filesystem "/var" is estimated to
         increase by 50 Kbytes.
         This will leave 57868 Kbytes of available user disk space
         after the installation.
NOTE:    The used disk space on filesystem "/opt" is estimated to
         increase by 4 Kbytes.
         This will leave 521896 Kbytes of available user disk space
         after the installation.

       * Summary of Analysis Phase:
ERROR:       Exclude       Sup-Tool-Mgr.RELEASE-NOTES,r=B.11.11.08.12
ERROR:       Exclude       Sup-Tool-Mgr.STM-CATALOGS,r=B.11.11.08.12
ERROR:       Exclude       Sup-Tool-Mgr.STM-MAN,r=B.11.11.08.12
ERROR:       Exclude       Sup-Tool-Mgr.STM-SHLIBS,r=B.11.11.08.12
ERROR:       Exclude       Sup-Tool-Mgr.STM-UI-RUN,r=B.11.11.08.12
ERROR:       Exclude       Sup-Tool-Mgr.STM-UUT-RUN,r=B.11.11.08.12
ERROR:   6 of 17 filesets had Errors.
       * 2 of 17 filesets will be Skipped.
       * 9 of 17 filesets had no Errors or Warnings.
ERROR:   The Analysis Phase had errors.  See the above output for
         details.


       * Beginning the Install Execution Phase.
       * Filesets:         9
       * Files:            36
       * Kbytes:           2903
       * Installing bundle "OnlineDiag,r=B.11.11.08.12" .
       * Installing fileset "Contrib-Tools.CONTRIB,r=B.11.11.08.12" (1
         of 9).
       * Installing fileset "Contrib-Tools.PDCINFO,r=B.11.11.08.12" (2
         of 9).
       * Installing fileset "Contrib-Tools.PIMTOOL,r=B.11.11.08.12" (3
         of 9).
       * Installing fileset "EMS-KRMonitor.KRMON-RUN,r=A.11.11.04" (4
         of 9).
       * Installing fileset "EMS-KRMonitor.KRMON-DRV-CMN,r=A.11.11.04"
         (5 of 9).
       * Installing fileset "EMS-KRMonitor.KRMON-DRV-DRV,r=A.11.11.04"
         (6 of 9).
       * Installing fileset "EMS-KRMonitor.KRMON-MAN,r=A.11.11.04" (7
         of 9).
       * Installing fileset "LIF-LOAD.LIF-LOAD-MIN,r=B.11.11.08.12" (8
         of 9).
       * Installing fileset "LIF-LOAD.LIF-LOAD-NOTES,r=B.11.11.08.12"
         (9 of 9).
       * Running install clean command /usr/lbin/sw/install_clean.
NOTE:    tlinstall is searching filesystem - please be patient
NOTE:    Successfully completed

       * Beginning the Configure Execution Phase.
NOTE:    In order to update a bootlif interactively refer to the man 
page
         for mkboot. An example of a typical mkboot command string 
might
         be:
         mkboot -b /usr/sbin/diag/lif/updatediaglif -p ISL -p HPUX
         /dev/rdsk/c0t5d0
NOTE:    Executing the command line: mkboot -b
         /usr/sbin/diag/lif/updatediaglif -p ISL -p AUTO -p HPUX -p 
LABEL
         /dev/rdsk/c1t6d0
NOTE:    The offline diagnostics have been successfully updated on
         /dev/rdsk/c1t6d0.

       * Summary of Execution Phase:
ERROR:       Skipped (in analysis)
         Sup-Tool-Mgr.RELEASE-NOTES,r=B.11.11.08.12
ERROR:       Skipped (in analysis)
         Sup-Tool-Mgr.STM-CATALOGS,r=B.11.11.08.12
ERROR:       Skipped (in analysis) Sup-Tool-Mgr.STM-MAN,r=B.11.11.08.12
ERROR:       Skipped (in analysis)
         Sup-Tool-Mgr.STM-SHLIBS,r=B.11.11.08.12
ERROR:       Skipped (in analysis)
         Sup-Tool-Mgr.STM-UI-RUN,r=B.11.11.08.12
ERROR:       Skipped (in analysis)
         Sup-Tool-Mgr.STM-UUT-RUN,r=B.11.11.08.12
ERROR:   6 of 17 filesets had Errors.
       * 2 of 17 filesets were Skipped.
       * 9 of 17 filesets had no Errors or Warnings.
ERROR:   The Execution Phase had errors.  See the above output for
         details.


=======  08/20/02 17:32:21 PDT  END install AGENT SESSION (pid=27967)
         (jobid=hpdst219-0097)

hpdst219 B.11.11 64_bit >
CAUTION: Info Tool Causes HPMCs on K- and T-Class (HP-UX 11i only)
K-Class and T-Class computers running HP-UX 11i will experience HPMCs or Data Page Faults if you run the STM Info Tool to retrieve configuration information from HP-PB SE SCSI adapters (JAGad88317, JAGad97126).

The root cause is a problem in the HP-UX 11i kernel, which is exposed when the Info Tool is run as described above. To correct the problem and avoid potential HPMCs, load patch PHKL_25552 or its successor. This is a kernel patch and requires a system reboot.

STM only exposes this problem if the Info Tool is run on HP-PB SE SCSI adapters. STM does not expose the problem if the Info Tool is run against other I/O devices.

CAUTION: UPS Monitor May Need a Patch
In some cases, the UPS monitor (dm_ups) will not function and will instead generate event 45 (formerly event 42) with the text:
Probable Cause / Recommended Action:

The monitor was unable to locate the fifo pipe that should have been
created by ups_mond.  Therefore, information about the ups cannot be sent
to the monitor.

You need version (80.1.2.3) of ups_mond or greater.  To update your
system with the correct version of ups_mond, install one of the
following patches:

HPUX 11.00      : PHCO_24172 (supercedes PHCO_23831)
HPUX 11.11      : PHCO_24173 (supercedes PHCO_23832)
To fix the problem, load the indicated patch or load the HWE patch bundle which contains this patch. For HP-UX 11i, the ups_mond patch PHCO_23832 is also distributed on the Sept 01 OE.
This problem will affect most systems with a UPS when the September 2001 diagnostics are installed. The only systems not affected will be those which are being updating from certain versions of the diagnostics (September 2000 through March 2001) and which do not have patch PHCO_19040 (HP-UX 11.00) installed.

CAUTION: Monitoring Changes for disc30, sdisk and disk array devices
As of IPR 9902 (Feb 99 release), there has been a change to the way that monitoring is done for disc30, sdisk and the HA Disk Array Models 10, 20, and 30FC.

Formerly, the "diaglogd exec" programs (pdisc30_exec and psdisk_exec) handled driver error entries for these devices.

As of IPR 9902, these programs have been deleted and their functionality is now provided by the EMS Hardware Monitors.

If you had customized the configuration files for the dialogd exec programs (disk30_exec.cfg and sdisk_exec.cfg) you may wish to re-configure the EMS Hardware Monitors to achieve the same results.

CAUTION: Compatibility Problem with EMS-Related Products (ServiceGuard, HA Monitors, etc.)
If you install the OnlineDiag bundle (Dec 99 or later) onto a computer running older revisions of EMS-related products, these products may experience compatibility problems Affected products include MC/ServiceGuard, ServiceGuard OPS Edition and High Availability Monitors. The only critical problems occur with the following versions:
MC/ServiceGuard            A.10.10, A.11.01, A.11.03
ServiceGuard OPS Edition   A.11.02, A.11.03
Support Tools and the EMS hardware monitors are not affected. For complete information, see EMS Incompatibility Problem.

Removing Diagnostics

If you wish to remove the STM online diagnostic system after it has already been installed, type:
           swremove OnlineDiag 
NOTE: Executing the "swremove OnlineDiag" command also removes the Predictive Support package.
Getting More Information

You can get more information on Diagnostics (Support Tools) in the following ways:
Once you install a specific stream (e.g. HP-UX 10.20), the Release Notes for that stream are available:
   Support Tools Manager (STM): /usr/sbin/stm/Rel_NOTES.STM 
   EMS hardware monitors:  /usr/sbin/stm/Rel_NOTES.HWE
   Predictive Support:     /opt/pred/bin/Rel_NOTES.PRED 
For the latest information on hardware support tools, such as STM and EMS Hardware Monitors, refer to the "Diagnostics" section of Hewlett-Packard's online documentation Web site at:
     http://docs.hp.com/hpux/diag/
This site provides manuals, tutorials, FAQs, and other reference material. Two complete manuals ("Support Plus: Diagnostics User's Guide" and "EMS Hardware Monitors User's Guide") appear on the Web site and in the two following locations:
In the DIAGNOSTICS directory under your mount point for the CD-ROM (e.g., /diagtemp/DIAGNOSTICS ). The files are named DIAG_USR.PDF and EMS_USR.PDF and can be read with the Adobe Acrobat viewer which can be downloaded from the Adobe Web site.
EMS Hardware Monitors
Included on the Support Plus CD-ROM are the EMS Hardware Monitors which are an important tool for maintaining system availability. The EMS monitors allow you to monitor the operation of a wide variety of hardware products and be alerted immediately if any failure or other unusual event occurs. Hardware event monitoring is available to users running HP-UX 10.20 or 11.X (IPR February 1999 and later).

Hardware event monitoring provides a high level of protection against system hardware failure. By using hardware event monitoring, you can virtually eliminate undetected hardware failures that could interrupt system operation or cause data loss.

For complete information on installing and using EMS hardware event monitors, as well as a list of supported hardware, refer to the documents listed in "Getting More Information" earlier in this file.

The EMS Hardware Monitors are installed at the same time as the Support Tools Manager. Once the monitoring software is installed, monitoring is automatically enabled.

By default, messages regarding major warning, serious and critical events that occur on hardware being monitored will be:

Written to /var/adm/syslog/syslog.log

Sent to EMAIL address root

All events will be stored in /var/opt/resmon/log/event.log.
To configure, enable, or disable hardware event monitoring, run the monitoring request manager: /etc/opt/resmon/lbin/monconfig .

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URL: http://docs.hp.com/hpux/onlinedocs/diag/st/str_0209.htm
Last updated: Wed Oct 2 01:41:36 PDT 2002