Release Notes for STM on HP-UX 11.00 (September 2000)

Overview
Documentation
Changes
Known Problems
Defect Reporting
SD Product Structure

These release notes cover the September 2000 (IPR 0009) release of Support Plus for HP-UX 11.00 running on S800/S700 systems.

NOTE: As of the September 1999 release, the name of the Diagnostic/IPR Media has been changed to Support Plus. In addition, the format has changed so that there is a separate CD-ROM for each version of the operating system (HP-UX 10.20 and HP-UX 11.0).

Overview

The Support Tools Manager (STM) provides a complete set of online support tools for HP-UX systems, enabling you to verify and troubleshoot PA-RISC system hardware, and to examine system logs.

STM offers several tool types, including information tools, verifiers, exercisers, expert tools, firmware update tools, diagnostics and utilities.

Installed with STM (as of IPR 9902) are the EMS Hardware Monitors, an important tool for maintaining system availability. The EMS hardware monitors allow you to monitor the operation of a wide variety of hardware products and be alerted immediately if any failure or other unusual event occurs. For more information, see /usr/sbin/stm/Rel_NOTES.HWE.

Documentation

For the latest and most complete information on STM and EMS Hardware Event Monitors, see the Web page "Diagnostics":

  http://docs.hp.com/hpux/diag/

At this site, you will find Overviews, Tutorials, Quick Reference Cards, Frequently Asked Questions (FAQs), and much other material.

Changes

The online Support Tools Manager (STM) was enhanced and updated for the current release.

Changes to User Interface and Platform

Fixed a problem with memlogd, the memory error logging daemon. The probelem occurred when a single bit error was detected and cleared. Clearing the error caused memlogd to abort. Once memlogd had aborted, the customer would not have been to restart memlogd. When memlogd was restarted, it read and cleared errors, so as soon as it cleared errors it would abort every time.
The problem only occurs on IPR 9906 through IPR 0006, on older HP 9000 computers, including:
- T-Class
- 850 family (850/855/860/870)
- 825 family (for example, 825, 835, 845)
- 842/852/948/958
- 832 family (822, 832, 842, 852, etc.)
The problem does NOT occur on A-Class, J-Class, K-Class, L-Class, N-Class, V-Class and other recent systems.
Fixed a problem with memlogd, the memory error logging daemon, whereby memlogd was not able to clear single-bit errors on L-Class systms.

General Changes to Tools

Change mapping of XP256 and XP512 devices to follow the standard for other arrays, disable all tools for these devices and change product string displayed in the map from SCSI Disk to XP Array. The XP256 and XP512 devices will no longer show all the LUNs in the STM map. They will only show the devices at the target level. The product string displayed in the STM map for the XP256 and XP512 will change from "SCSI Disk" to "XP Array". There will be no tools available for the XP256 and XP512 arrays. This change was necessary to fix a problem with the Disk Monitor (disk_em).
Added support to tlmisc tool library for A-Class (Model A500 (550 MHz; codename "Crescendo"), for A-Class Model A400 (440 MHz; "Crescendo DC"), and for L-Class Models L3000 (codename "Marcato").
Added an Identify module to provide support for the RAID 4si product (A5856A), also known as Internal RAID or I2O RAID. This product provides Internal RAID functionality to N and L Class Machines.
Enhanced tool libary for the FC60 (HP Fibre Channel High Availability Disk Array Model 60/FC).
- Added UTM lun support if it is available from the am60 command line tools.
- (JAGad03214) enhanced code so the message "unable to capture the data. Could not parse the string '!' properly" now no longer appears.
Modified the process whereby STM creates the system map, to avoid a potential bug whereby modifications made as part of the SAM LAN Management tools would be undone when the systm map was being built. As a side-effect of this change, customers will now have to manually perform an ioscan command when they change the hardware on the system prior to performing the "remap" command in the STM UI. Changed the help text to reflect this change:
```
For new hardware (if you have attached new      < NEW 
hardware or powered up previously unpowered     < TEXT
hardware):                                      <
  1. Execute an ioscan command at the OS prompt.<
  2. Run the Remap System command from the      <
     System menu in STM.                        <
```

Changes to Specific Tools

Information tools:
- Fixed a problem with the CPU Information tool on multi-processor (MP) systems. If the CPU Information tool was run on a processor numbered above 0, then 100s of warning messages would be logged to the syslog.log file, making that file grow very large.
- Fixed a bug in the Information tool for the RAID 4si product (A5856A), also known as Internal RAID or I2O RAID. The bug caused the Info tool to print out garbage text after a firmware update. (JAGad05112).
- Fixed problems with the Information Tool for the FC60 (HP Fibre Channel High Availability Disk Array Model 60/FC).
  - (JAGab65562) Now regardless of the array configuration you always see the disk enclosure controller A first then controller B.
  - (JAGad03372) Added new lun state 83 to be decoded by MESA.
  - (JAGac88844) Changed the power supply and fan designations from 1 and 2 to A and B.
- Added support for "HPDVD-ROM 6x/32x" device.
Exerciser tools:
- N/A
Verifier tools:
- Fixed a problem, whereby a verifier run on HP A1262A/A1299A FX5/FX10 graphics (codename "Rockwood") will erroneously report an error if the Frame Buffer Control chip is Rev. c. You can check whether the product contains the Rev. c. chip by using the Info tool.
Diagnose tools:
- N/A
Firmware update tools:
- Fixed firmware update problems with DLT tape drives in HP libraries (codename "Galactica").
- Increased the reliability of the Firmware Update tool for SSD DLT tape libraries.
- Fixed serial number corruption that occurred on all DLT tape drives in HP libraries (codename "Galactica"), HPC7145-8000 autochanger (codename "Proton"), Pulsar, Quasar, and Rialto libraries. Model numbers of products affected:
  Pulsar: A4851A
  Quasar: A3544A, A3545A, A3546A, A4850A, A4855A
  Rialto: A5501A, A1375A
  Galactica: A5583A, A5584A, A4680AZ, A5680AHP, A4681AHP, A5585A, A5586A, A4682AZ, A5682AHP, A4683AHP, A5587A, A5588A, A4684AZ, A5684AHP, A4685AHP, A4665A, A4666A, A4667A, A4667A, A4669A, A4670A
  Proton: This product is not targeted for the Enterprise channel and therefore has no Enterprise model numbers.
- Fixed Firmware update tool for the RAID 4si product (A5856A), also known as Internal RAID or I2O RAID. Fixed a typographical error in the firmware download failure message.
- Added support for "HPDVD-ROM 6x/32x" device.
Expert tools:
- Fixed problems with the Expert Tool for the FC60 (HP Fibre Channel High Availability Disk Array Model 60/FC).
  - (JAGab41081) Now when there are not enough drives for a RAID level you'll get the message that the command was CANCELED instead of FAILED.
  - (JAGab71260) A lun that is rebuilding now cannot be selected for unbinding as that would fail anyway.
  - Added UTM lun support if it is available from the am60 command line tools.
  - (JAGab73711) There was an error in the code that resulted in a redundant configuration bringing up a message stating that it was NOT redundant. That is now fixed.
  - (JAGab70945) In the Flash drive selection window an empty disk slot would show up as a FAULT for that disk, now it shows up as empty.
  - (JAGab00205) When selecting drives for hot spares the enclosure was showing the tray number now it shows the disk enclosure number.
  - (JAGad08406) When running the command "Utilities->Controller Mode ..." there is the possibility that the command will fail stating that one of the controllers is either faulted or not installed when in fact both controllers are there and not faulted. This has been fixed
- Added support for "HPDVD-ROM 6x/32x" device.
Logtool:
- Added decode module for L-Class, Models L3000 (codename Marcato).
- (JAGad21327) Added support for LPMC decode module for A-Class (Models A400 and A500, codename Crescendo II), for the J6000 (codename Duet).
- Added decode module for the RAID 4si product (A5856A), also known as Internal RAID or I2O RAID. This product provides Internal RAID functionality to N and L Class Machines.

Known Problems

CAUTION

: Monitoring Changes for disc30, sdisk and disk array devices

As of IPR 9902 (Feb 99 release), there has been a change to the way that monitoring is done for disc30, sdisk and the HA Disk Array Models 10, 20, and 30FC.

Formerly, the "diaglogd exec" programs (pdisc30_exec, pharaymon_exec, and psdisk_exec) handled driver error entries for these devices.

As of IPR 9902, these programs have been deleted and their functionality is now provided by the EMS Hardware Monitors.

If you had customized the configuration files for the diaglogd exec programs (disk30_exec.cfg, sdisk_exec.cfg, and haraymon_exec.cfg) you may wish to re-configure the EMS Hardware Monitors to achieve the same results.

Defect Reporting

Use CHART to report defects in STM. The project name is diag.stm.tools.hpux for individual tools, and diag.stm.ui.hpux for the user interface. If you don't have access to CHART, contact an HP representative to enter a defect for you.

SD Product Structure

The product number for STM is B4708AA.

SD PRODUCT: Sup-Tool-Mgr
   Description: On-line Diagnostic System (Series 800/700)

   SD SUB-PRODUCT: Manuals
   Description: Support Tools Manager Manual Pages

      FILESET: STM-MAN
         Description: S800/S700 STM Manual Pages

      FILESET: STM-SHLIBS
         Description: S800/S700 STM Shared Libraries

      FILESET: STM-UI-RUN Corequisite Filesets: STM-SHLIBS
         Description: S800/S700 STM User Interface
         
      FILESET: STM-UUT-RUN  Corequisite Filesets: STM-SHLIBS
         Description: S800/700 STM Unit Under Test Runtime

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Last updated: Thu Oct 26 15:47:37 PDT 2000