Release Notes for STM on HP-UX 11i (11.11) (June 2001)
These release notes cover the June 2001 release of Support Plus
for HP-UX 11i (11.11) running on S800/S700 systems.
NOTE: As of the September 1999 release, the name of the
Diagnostic/IPR Media has been changed to Support Plus. In addition,
the format has changed so that there is a separate CD-ROM for each
version of the operating system (HP-UX 10.20 and HP-UX
11.0).
Overview
The Support Tools Manager (STM) provides a complete set of online
support tools for HP-UX systems, enabling you to verify and
troubleshoot PA-RISC system hardware, and to examine system logs.
STM offers several tool types, including information tools,
verifiers, exercisers, expert tools, firmware update tools,
diagnostics and utilities.
Installed with STM (as of IPR 9902) are the EMS Hardware Monitors,
an important tool for maintaining system availability. The EMS
hardware monitors allow you to monitor the operation of a wide
variety of hardware products and be alerted immediately if any
failure or other unusual event occurs. For more information, see
/usr/sbin/stm/Rel_NOTES.HWE.
Documentation
For the latest and most complete information on STM and EMS
Hardware Event Monitors, see the Web page "Diagnostics":
http://docs.hp.com/hpux/diag/
At this site, you will find Overviews, Tutorials, Quick Reference
Cards, Frequently Asked Questions (FAQs), and much other
material.
Changes
The online Support Tools Manager (STM) was enhanced and updated
for the current release.
Changes to User
Interface and Platform
- JAGad47639
Enhanced the performance of the xstm text map. Updates formerly
appeared as repeated, scrolling display updates to the list of
devices. For large configurations this was very slow. The updates
now appear as a single display update that is significantly
faster.
Selection in the list of devices is now performed according to
Motif behavior. A mouse click within the list selects an item while
unselecting other selected items. A mouse click with the Ctrl key
pressed results in toggling selection of the item with no impact on
selection state of other items. Multiple items are selected by a
mouse click/drag - when performed with the Ctrl key pressed, the
items are selected without impacting the selection state of other
items. Individual items may be selected by using the arrow keys to
reach the item and pressing Enter.
- JAGad50412
Enhanced the platform so that log files are saved with different
permissions. Previously, the "SaveAs" button in the STM file viewer
would create or save a log file with the permissions of rw-rw-rw
(anyone can read or writer). With this security enhancement, the
log file will be saved with permissions of rw-rw-r-- (anyone can
read, but only file owner and group can write).
- JAGad37319.
Enhanced the STM daemon memlogd so that it will log to its activity
log when it is starting and shutting down on the Superdome class of
systems. A similar enhancement was made for single-threaded
versions of memlogd in the March 01 release of diagnostics (HP-UX
10.20, 11.00 and 11i). This enhancement, in the June 01 release, is
for the multi-threaded version of memlogd, which currently only
runs on Superdome systems.
- JAGad52584.
Fixed the following problems with memlogd. If networking is not
properly set up, Superdome systems will continually log error
messages to the memlogd_activity_log file, saying "Gethostbyname
system call faile" and "Attempt to get the current host name
failed." The memlogd_activity_log file will grow very large (many
megabytes).
- JAGad48690.
Fixed a problem, whereby on systems which use the chassis code
logging daemon (cclogd), like Superdome, N-Class, L-Class, and
A-Class, the daemon would go into an endless loop at a certain
point, and use a high percentage of the CPU.
- JAGad58488
Modified chassis code daemon (cclogd) to ignore chassis code
heartbeats on legacy PA-RISC computers. On N- and L-class machines,
the chassis code heartbeat is reflected from SAS and causing cclogd
to read them and log them to cclogd's boot log
/var/stm/logs/os/ccbootlog. Since this happens every few seconds,
cclogd is creating a large boot log and taking up wasted space not
only in disk space usage, but making the boot log difficult to
decipher chassis codes of importance.
- JAGad48637.
Change cclogd to write timestamp chassis code for all releases and
not just 11.0 only. The timestamp syncs the GSP clock with the OS.
(The GSP timestamp could drift on N, L and A-class systems running
11i because the chassis code daemon did not periodically update it
with the correct time.)
- Modified version checking in UI and UUT to allow 10x and 11i
systems to connect to 11.20 systems. The first character of the
version on the UUT is ignored. This allows 10x and 11i systems to
connect to 11.20 systems, where the version number is B.XX.XX
instead of A.XX.XX.
Modified message displayed from UI when version mismatch is
discovered to not specify first character in UI version required.
Message displayed was:
-- Error --
This User Interface (UI) is not compatible with Unit Under Test (UUT)
magnumpi.rose.hp.com. The UI version is A.25.00. A UI with version of at
least B.26.00 is required.
Message displayed will now be:
-- Error --
This User Interface (UI) is not compatible with Unit Under Test (UUT)
magnumpi.rose.hp.com. The UI version is A.25.00. A UI with version of at
least x.26.00 is required.
- JAGad45063
NOTE (July 01): This enhancement was not completely
implemented in the June release. The complete implementation
appears in the Sept 01 release.
Enhanced diagmond so that it can be configured to only accept
connections and requests from the local system -- any requests
from a remote system will be rejected. The new configuration
parameter is in the /var/stm/config/sys/diagmond.cfg file. It is
called LOCAL_ONLY_ENABLE. If it is set to 1, only local
connections are allowed. If it is set to 0, local and remote
connections are allowed. By default, it is set to 0.
NOTE: Once the file is changed, the user must
go into the UI and run the RereadUUTConfigFile command to cause
the new values to be re-read.
If a remote connection is attempted with diagmond configured
in this manner, a message will logged in the system activity log,
as follows:
Tue Feb 27 15:31:09 2001:
System is configured only to accept requests from
the local host. Rejecting a request from a non-local
host. Message was sent from system name
(magnumpi.rose.hp.com) at IP address (15.8.134.7)
with system port number (52175).
The remote UI will behave exactly as if diagmond itself was not
running on the system to which it is trying to connect. The only
difference is that the message displayed, and logged into the UI
activity log, that will have an additional cause of the remote system
being configured to not accept remote connections. The modified message
is listed below:
An unexpected error was encountered while attempting to retrieve the
host info for hostname (XXXXX).
This could be due to either of the following conditions:
1) The support tool daemon "diagmond" may not be running on that system.
Use the STM Startup command (in the administration menu under the
file menu.)
2) The support tool daemon "diagmond" on that system may be configured
to only allow local connections. Check the value of the configuration
parameter LOCAL_ONLY_ENABLE in the /var/stm/config/sys/diagmond.cfg
file on that system.
3) The IP address for the system may be invalid or may not be associated
with a valid host. Use a valid IP address.
4) Networking may be incorrectly configured on one of the systems involved.
Verify networking by comparing 'nslookup `hostname`' with the output
of ifconfig of the LANs identified by lanscan.
More details may be available in the System Activity Log and in the
syslog on that system.
It may be necessary to access these using the Local Unit Under Test (UUT)
logs (in the administration menu under the file menu.)
General
Changes to Tools
- Diagnostic licensing modified to run on
- hp server rp8400 (9000/800/S16K-A): A6093A ("Keystone W+
and W2", hversion 0x5d7 and 0x5e4)
- Updated tlcpu library to support:
- hp server rp8400 (9000/800/S16K-A): A6093A ("Keystone W+
and W2", hversion 0x5d7 and 0x5e4)
- B2600 workstation: A6070A and A6069A ("Piccolo")
- J6700 workstation: A6055A (PA-8700 upgrade to the J6000,
"Duet-Piranha")
- Updated tlmem library to support:
- hp server rp8400 (9000/800/S16K-A): A6093A ("Keystone W2
and W4", hversion 0x5d7 and 0x5e4)
- B2600 workstation: A6070A and A6069A ("Piccolo")
- Added support for storage array HPA6189A ("Cassini" and
"Cronus").
- Added support for Tape SCSI Mediachanger HPC5173-7000 (there
had been a typo).
Changes to
Specific Tools
- Information tools:
- Exerciser tools:
- JAGad57376
Fixed a problem with the CPU Exerciser, whereby it would stop
running, without giving any information as to why it failed.
This problem has only been reported on one machine.
- Verifier tools:
- Diagnose tools:
- JAGad07233
Updated the diagnostic for the HyperFabric card to allow
operation with the DART53 version of the HyperFabric software.
After selecting the card to test and running the diagnostic,
the user will no longer be prompted for input. The test will
run announcing success or failure. Further details will be
found under the activity log for the card.
- JAGab43798.
Fixed a problem with the FC SCSI MUX Diagnose tool, which on
previous releases incorrectly reported an error on FC Board A
as an error on FC Board B. The fix was done on the catalog
entry which was numbered incorrectly. The problem only occurred
if FC board A failed. Devices affected: HP A3308A (FC SCSI
Multiplexer, also known as FC Bridge 4/2).
- Added support for Virtual Array 7400 ("Cronus"), which is
managed by Command View Storage Device Management (SDM,
"Pandora").
- Firmware update tools:
- JAGad47514
Fixed a problem with the Firmware Update tool for the "HP Sure
Store disk array FC60" (HPA5277A), whereby firmware could not
be downloaded to all 60 disks at one time (maximum 60 disks in
the device). The problem did not occur when download was
attempted to 59 devices.
- Added support for Virtual Array 7400 ("Cronus"). Modified
messages and online help in the Firmware Update Tool for
Command View Storage Device Management (SDM, "Pandora"),
telling how to launch the Command View SDM user interface that
provides the firmware update facility for devices managed by
SDM like the Virtual Array 7100/7400 with Autoraid.
- JAGab82738
Fixed a problem with the SES Enclosure Firmware Update Tool,
whereby it logs a message indicating that a specific product is
not supported when the actual error is that the firmware
currently installed on the device does not have "HP" in the
firmware revision.
- Expert tools:
- JAGad44397
Enhanced the Expert tool for the "HP Sure Store disk array
FC60" (HPA5277A) to display a warning if the customer tries
to bind a RAID 0 LUN:
CAUTION! RAID 0 does not provide data redundancy.
The failure of any disk within a RAID 0 LUN will
result in the loss of all data in that LUN.
RAID 0 should only be used for non-critical data
since it might be lost in the event of a hardware failure.
RAID 0 should only be used in situations where high performance
is more important than data protection.
- JAGad47158
Enhanced the Expert tool for the "HP Sure Store disk array
FC60" (HPA5277A) to provide additional text in an error message
that is displayed when all drives are being used and the user
tries to bind a LUN. The message says that there are not enough
free drives and lists the minimum required drives for each RAID
level. Information has now been added for the minimum
requirements for RAID zero.
- Added support for Virtual Array 7400 ("Cronus"). Modified
messages and online help in the Expert Tool for Command View
Storage Device Management (SDM, "Pandora"), telling how to
launch the Command View SDM user interface to configure devices
managed by SDM like the Virtual Array 7100/7400 with Autoraid.
- Modified SCSI Tape Expert Tool menu and help files so that
cstm and mstm interface menu names match.
- Fixed problem with the SCSI CD-ROM Expert Tool, whereby the
cstm dialog box contained inappropriate text (xstm and mstm are
not affected):
Select "OK" to proceed.
Select "Cancel" to cancel.
- Fixed a problem with the CPU Expert Tool, whereby 32-bit
systems would allow a de-activation of a CPU but not a
re-activation. The problem occurred on 32-bit multi-processor
systems on the following diagnostic releases: Sept 2000, Dec
2000, March 2001.
- Logtool:
- JAG53042
Fixed a problem with Logtool that occurred if diagnostics were
updated to the March 2001 release or if patches PHSS_23064-7
were installed. In these cases, the Logtool would not display
the Details section in the logtool report. In addition, the
"Details" button on the logtool dialog box in xstm
disappeared.
- Copyutil (Utilities)
Known
Problems
CAUTION:
Info Tool Causes HPMCs on K- and T-Class (HP-UX 11i only)
K-Class and T-Class computers running HP-UX 11i will experience
HPMCs or Data Page Faults if you run the STM Info Tool to retrieve
configuration information from HP-PB SE SCSI adapters (JAGad88317,
JAGad97126).
The root cause is a problem in the HP-UX 11i kernel, which is
exposed when the Info Tool is run as described above. To correct the
problem and avoid potential HPMCs, load patch PHKL_25552 or its
successor. This is a kernel patch and requires a system reboot.
STM only exposes this problem if the Info Tool is run on HP-PB SE
SCSI adapters. STM does not expose the problem if the Info Tool is
run against other I/O devices.
Problem: Customer-licensed tools do not work on hp server
rp8400 (S16K-A) and some new Superdome systems.
On the June 2001 release of diagnostics for HP-UX 11i, there is a
problem with the customer-licensed diagnostic tools for:
- The hp server rp8400 (9000/800/S16K-A). This system may also be
known as "Keystone" or S-Class. Both 650 and 750 MHz systems are
affected.
- New versions of Superdome: 9000/800/SD16000, SD32000 and
SD64000. These systems may also be known as "Caribe" 16-way,
32-way, and 64-way.
The following types of tools may require a customer license and
hence may be affected by this problem:
- Expert tools
- Firmware update tools
- Diagnose tools
- Several utilities: (MOutil, copyutil, and modmutil)
- Offline (ODE) tools:
ACMEDIAG AR60DIAG AR60DIAG2 ARDIAG ARDIAG2 ASTRODIAG ASTRODIAG2
CASARRY CIODIAG DINOTEST DISKEXPT DISKEXPT2 EDBC EDPROC IKEDIAG2
JAVADIAG KEYDIAG L2DIAG LASIDIAG LDIAG MEMTEST MEM2 MULTIDIAG
NIKEARRY NIKEARRY2 PDIAG REODIAG SIODIAG TDIAG TIMIDIAG TOGODIAG
U2TEST UDIAG VADIAG VADIAG2 VXITEST WDIAG WAXTEST
This problem is fixed in the September 2001 release of
diagnostics. You can install the OnlineDiag bundle and then run xstm,
mstm, or cstm to install the class license, or you can run the
offline diagnostics from the SupportPlus media to install the class
license. Once the class license is installed either by online or by
offline tools, it will stay effective for all online and offline
programs.
As usual with the diagnostic releases, you can get the September
2001 release a few weeks earlier than September by downloading it via
the Web, through HP Software Depot at
http://www.software.hp.com/
The problem only occurs with customer-licenses; CE licenses are
NOT affected. The problem only occurs with the hp server rp8400 and
the newer versions of Superdome; the problem does not occur with any
other server.
If you try to run a customer-licensed online diagnostic tool on
one of these systems, you will see an error message similar to one of
the following:
-- Error --
The Install license command could not be successfully completed.
An unexpected failure occurred in the Support Tool system.
OR
The password requested to be installed is a valid
machine level license yet license could not be
installed on the system due to unexpected errors.
For customer-licensed offline tools, the error will look like
this:
Entered password is not recognized, status = xxx, try again.
where xxx is a number.
Problem: System Info tool does not complete successfully for
hp server rp8400 (S16K-A) and Superdome systems.
There is a problem with the System Info tool for Superdome and hp
server rp8400 (900/800/S16K-A, "Keystone") systems. On the June 2001
diagnostics release for HP-UX 11i, the System Info tool does not
complete execution on these systems, and does not provide complete
information about the system. In the activity log, several messages
would appear, such as:
Failed to execute the PDC_PAT_COMPLEX PDC
call by performing an ioctl call through
the diag2 pseudo driver.
The problem has been fixed on the Sept 2001 diagnostics release
for HP-UX 11i.
Defect
Reporting
Use CHART to report defects in STM. The project name is
diag.stm.tools.hpux for individual tools, and diag.stm.ui.hpux for
the user interface. If you don't have access to CHART, contact an HP
representative to enter a defect for you.
SD Product
Structure
The product number for STM is B4708AA.
SD PRODUCT: Sup-Tool-Mgr
Description: On-line Diagnostic System (Series 800/700)
SD SUB-PRODUCT: Manuals
Description: Support Tools Manager Manual Pages
FILESET: STM-MAN
Description: S800/S700 STM Manual Pages
FILESET: STM-SHLIBS
Description: S800/S700 STM Shared Libraries
FILESET: STM-UI-RUN Corequisite Filesets: STM-SHLIBS
Description: S800/S700 STM User Interface
FILESET: STM-UUT-RUN Corequisite Filesets: STM-SHLIBS
Description: S800/700 STM Unit Under Test Runtime
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Last updated: Thu Jan 3 14:25:10 PDT 2002