Release Notes for STM on HP-UX 11.00 (March 2002)

• Overview
• Documentation
• Changes
  • Changes to User Interface and Platform
  • General Changes to Tools
  • Changes to Specific Tools
• Known Problems
• Defect Reporting
• SD Product Structure

These release notes cover the March 2002 release of Support Plus for HP-UX 11.00 running on S800/S700 systems.

NOTE: As of the September 1999 release, the name of the Diagnostic/IPR Media has been changed to Support Plus. In addition, the format has changed so that there is a separate CD-ROM for each version of the operating system (HP-UX 10.20 and HP-UX 11.0).

Overview

The Support Tools Manager (STM) provides a complete set of online support tools for HP-UX systems, enabling you to verify and troubleshoot PA-RISC system hardware, and to examine system logs.

STM offers several tool types, including information tools, verifiers, exercisers, expert tools, firmware update tools, diagnostics and utilities.

Installed with STM (as of IPR 9902) are the EMS Hardware Monitors, an important tool for maintaining system availability. The EMS hardware monitors allow you to monitor the operation of a wide variety of hardware products and be alerted immediately if any failure or other unusual event occurs. For more information, see /usr/sbin/stm/Rel_NOTES.HWE.

Documentation

For the latest and most complete information on STM and EMS Hardware Event Monitors, see the Web page "Diagnostics":

  http://docs.hp.com/hpux/diag/

At this site, you will find Overviews, Tutorials, Quick Reference Cards, Frequently Asked Questions (FAQs), and much other material.

Changes

The online Support Tools Manager (STM) was enhanced and updated for the current release.

Changes to User Interface and Platform

• JAGae01233
  Fixed graphics "verify" diagnostic defect that could cause some hardware configurations with FX5/10 graphics to fail with a segmentation violation.
• Added recognition of new iscsial driver name as a SCSI interface card. No tools or monitors are supported. Just added mapping.
• JAGad99443
  Added support for graphics device driver gvid_core.
• Modified mstm to use x-open curses, as HP-Curses is obselete on 11.20. This doesn't affect the way mstm looks and feels, or any of the functionality, but the user may see some changes in how smooth and fast updates to the screen occur, when pulldowns are displayed, screens are scrolled, or the cursor is moved around on the screen. This is due to assumptions that HP-CURSES could make about HP terminals, which x-open curses cannot. Modified the name of a variable used in these routines, widget_fixed_len, which is the same as a routine name in libdiagud.sl, to widget_fixed_length. Due to a change in the way the linker resolves parameters in 11.20, the address of the routine name was used instead of the address of the variable, and thus mstm would crash with SIGBUS, SIGSEGV, and SIGILL.
• Added support for the HP Surestore Disk System 2300 and HP Surestore Disk System 2405.
• JAGad93348
  Added "cancel" text to the cstm dialog for super list widgets. This lets the user know that the cancel command can get them out of several cstm dialogs that use this widget.
• JAGad27236
  When doing a firmware update for a Model 30/FC ("Galaxy"), or High Availability SCSI ("Nike") disk array, the download would fail on 11.00 and 10.20 machines. This problem was fixed for 11i in IPR0103.
• Changed product description for igelan driver to "PCI Gigabit Ethernet Link".
• JAGad88469
  Removed logging of the following message by diagmond into the system activity log. It is not actually an error. In some cases, after a system reboot and until the first start of an STM UI, diagmond would repeatedly log this error into the system activity log and fill up the file system.

  Wed Oct 10 14:50:10 2001: Cannot update system map file
                            (/var/stm/data/uut_status) for new 
  information as
                             there is no in memory copy of the 
  new information.
  
                            Possible Causes/Recommended Action:
  
                               Internal Application error.
  

• Added tool support for LITEONCD-ROM for SCSI Disk/Disk CD-ROM.

General Changes to Tools

• JAGad83704
  The log indicates that there are two memory extenders in L3000 system EXT1 and EXT2. The Memory Error Log Summary indicates single bit errors have occurred on memory EXT0, because EXT1 is actually EXT0.

Changes to Specific Tools

• Information tools:
  • JAGad96597
    "Read Errors" has been changed to "Total Retries" in Info tool. It is visible to the customer.
  • JAGad91570
    MEMLOGD_SUPERDOME_HEADER has been added. This change is visible to the customer. "CAB/CELL DIMM" will be displayed instead of "Board"
  • Updated the sesencl binary to add support for the HP Surestore Disk System 2300 and HP Surestore Disk System 2405. Backward compatibility has been maintained. The new devices have 15 disks: the message file and header file have been modified to include this change.
  • JAGad38520
    A defect was fixed for the system info tool which was affected only on n-class, a-class, and l-class systems. The bug was in the cpu information portion of the system info log. It would display information about the processor in slot 0 only and ignore all others. The cpu map was changed to log the cpu information in reference to their cpu number instead of their slot number. It now will log information about all cpus on the system.
  • JAGad91939
    HPServer rp54xx running the cpu tools for HWE0112 with HPUX 11.00 and prior did not correctly identify the PDC firmware revision. It would report N/A instead of the correct number. This corrects that problem.
• Exerciser tools:
  • JAGad88587
    Prior to this release, the Processor Sets tools were not supported in the cpu exercise tool. This release will support Processor Sets.
• Verifier tools:
  • JAGae02575
    Fix for graphics "verify" diagnostic defect that could cause some hardware configurations with FX5/10 graphics to fail with a bus error.
• Diagnose tools:
  • N/A
• Expert tools:
  • JAGae02449
    The cpu.msg file version was incompatible with the updated CPU expert tool. Changed the cpu.msg file entry A.01.03 to A.01.04.
  • JAGad91541
    Fixed a problem with the CPU Expert Tool, which on T600s and K400s aborted with internal errors.
  • JAGad99552
    Changed the CPU Expert Tool. The software does not guarantee an iCOD number of inactive CPUs. Instead, the HP-only user is warned prior to the Activation operation about the dangers of allocating a processor as it may have been deactivated due to errors or because it is an iCOD CPU.
  • The existing transformer binary, supporting Megatron/Transformer, has been updated to support the new HP Surestore Disk System 2300 and HP Surestore Disk System 2405. Backward compatibility has been maintained.
  • JAGae00182
    There has been a fix to make the path numbers being displayed in the log files for the cpu expert tool less cryptic.
  • JAGad88587
    Prior to this release, the Processor Sets tools were not supported in the cpu exercise tool. This release will support Processor Sets. Processor sets are ONLY supported in 11.11.
  • JAGad91942
    Prior to this release, the Processor Sets tools were not supported in the cpu expert tool. This release will support Processor Sets. Processor sets are ONLY supported in 11.11.
• Logtool:
  • N/A
• Firmware Update Tool:
  • The following problem solution (Patch Number:PHSS_25843) has been enabled:

    Symptoms:

    1. A problem is encountered when performing a firmware update via the Support Tool Manager (STM) firmware update utility for HP High Availability Disk Array 30/FC (C3100), SCSI Disk Array 20 and 10 (C3400), A3231, A3232, A3388, A3389, A3549, A3550, A3661, or other similar models of disk arrays. The firmware download fails with a "mode 1 final write" error under STM.

    Defect Description:

    1. When attempting to download update firmware to the disk array, while using the Support Tool Manager command, firmwareupdate (fwu); an error posts in the activity log viewable via command fwupdateactlog (fal) indicating failure as follows

    ************************************************************
    ERROR: Firmware Download action FAILED...
    =====
    
    Attempted 'mode 5 final write' to the array was unsuccessful.
    
    Firmware file being transferred was:
      /var/tmp/SP630_9.46.01.frm
    
      Possible causes of error include:
        1) Firmware file invalid.
        2) Firmware not compatible with any disk drive on array.
        3) Array unable to accept request (busy?).
        4) Hardware failure:
           a) Power.
           b) Cable.
           c) Controller.
           d) Disk.
    
      Recommended courses of action:
        1) Refer to the tool activity log, the tool failure log
          and/or the system activity log for possible additional
          information, causes and recommended courses of action.
        2) Correct problem (if any) and/or retry command.
    ************************************************************
    

• Utilities:
  • JAGae02453, JAGae00580
    

    JAGae02453: This release includes the new chassis codes from PDC firmware 32.4.

    JAGae00580: The installation directory and the man page catalog for the cc_translator, ccux2hex, and cclogview tools was changed in the September 2001 release. The new installation path is /usr/sbin/diag/contrib/. The previous installation directory was /usr/sbin/stm/uut/bin/progs/. The manpage catalog is changed from 1 to 8.

  • This version of the cc_translator command includes the chassis code data for PDC firmware version 32.2.
  • JAGad89310
    The mca may core dump. The problem was traced to an unitialized variable only used for debugging. The problem was fixed by properly initializing the variable.

: Monitoring Changes for disc30, sdisk and disk array devices

As of IPR 9902 (Feb 99 release), there has been a change to the way that monitoring is done for disc30, sdisk and the HA Disk Array Models 10, 20, and 30FC.

Formerly, the "diaglogd exec" programs (pdisc30_exec, pharaymon_exec, and psdisk_exec) handled driver error entries for these devices.

As of IPR 9902, these programs have been deleted and their functionality is now provided by the EMS Hardware Monitors.

If you had customized the configuration files for the diaglogd exec programs (disk30_exec.cfg, sdisk_exec.cfg, and haraymon_exec.cfg) you may wish to re-configure the EMS Hardware Monitors to achieve the same results.

Defect Reporting

Use CHART to report defects in STM. The project name is diag.stm.tools.hpux for individual tools, and diag.stm.ui.hpux for the user interface. If you don't have access to CHART, contact an HP representative to enter a defect for you.

SD Product Structure

The product number for STM is B4708AA.

SD PRODUCT: Sup-Tool-Mgr
   Description: On-line Diagnostic System (Series 800/700)

   SD SUB-PRODUCT: Manuals
   Description: Support Tools Manager Manual Pages

      FILESET: STM-MAN
         Description: S800/S700 STM Manual Pages

      FILESET: STM-SHLIBS
         Description: S800/S700 STM Shared Libraries

      FILESET: STM-UI-RUN Corequisite Filesets: STM-SHLIBS
         Description: S800/S700 STM User Interface
         
      FILESET: STM-UUT-RUN  Corequisite Filesets: STM-SHLIBS
         Description: S800/700 STM Unit Under Test Runtime 

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