Release Notes for STM on HP-UX 11i (11.11) (March 2003)

• Overview
• Documentation
• Changes
  • Changes to User Interface and Platform
  • General Changes to Tools
  • Changes to Specific Tools
• Known Problems
• Defect Reporting
• SD Product Structure

These release notes cover the March 2003 release of Support Plus for HP-UX 11i (11.11) running on S800/S700 systems.

NOTE: The HP Storageworks SDLT 160/320 GB Tape Drive and HP Ultrium 460 External Tape Drive are NOT SUPPORTED by the OnlineDiag product. Even though some STM tools may function with these devices, they are still NOT SUPPORTED. The diagnostic tools and utilities that DO SUPPORT these devices are the HP StorageWorks Library and Tape Tools (L&TT). These tools can be downloaded, free of charge, at:

http://www.hp.com/support/tapetools

Overview

The Support Tools Manager (STM) provides a complete set of online support tools for HP-UX systems, enabling you to verify and troubleshoot PA-RISC system hardware, and to examine system logs.

STM offers several tool types, including information tools, verifiers, exercisers, expert tools, firmware update tools, diagnostics and utilities.

Installed with STM (as of IPR 9902) are the EMS Hardware Monitors, an important tool for maintaining system availability. The EMS hardware monitors allow you to monitor the operation of a wide variety of hardware products and be alerted immediately if any failure or other unusual event occurs. For more information, see /usr/sbin/stm/Rel_NOTES.HWE.

Documentation

For the latest and most complete information on STM and EMS Hardware Event Monitors, see the Web page "Diagnostics":

  http://docs.hp.com/hpux/diag/

At this site, you will find Overviews, Tutorials, Quick Reference Cards, Frequently Asked Questions (FAQs), and much other material.

Changes

The online Support Tools Manager (STM) was enhanced and updated for the current release.

Changes to User Interface and Platform

• JAGae02083
  mt_memlogd was reporting an incorrect status; i.e., that a page was de-allocated even before the page was entered into the PDT. It will now report the page status as pending, until it is confirmed to be in the PDT.
• JAGae52004
  The tlscsidev library was modified to return the proper status when disk30 is physically offline.
• JAGae51936
  Changes have been made to suppress the misleading error messages in the CPU-Exercise activity logs.
• JAGae43017
  When there was an invalid entry in the Page De-allocation Table, or the retrieval of information from the Page De-allocation Table failed for some reason, memlogd was not attempting to detect Single Bit Errors. This problem has now been fixed, and a suitable error message is logged in the daemon activity log file, when such a problem occurs.
• JAGae47777
  diagmond on HPUX 11.11 has a memory leak. The effect of the leak is slower in the patched versions of diagmond (PHSS_27810 and PHSS_27812), but still present. This defect appears on HPUX 11.11 only. The rate of the leak is dependent on the hardware configuration. Rate of memory leak is linear to number of OLAR slots active on the system.
• JAGae26745
  A change was made to fix a problem where the following error messages:

  STI: font_unpmv() fail 11
  STI: font_unpmv() fail 11
  STI: block_move() fail 11
  STI: block_move() fail 11
  sti_reset: screen access not allowed
  

  could appear in /etc/dmesg output, after running the verify diagnostic on a Visualize FXE card, if no X server was running. These error messages should be eliminated in most cases.

• The HL-DT-STCD RW GCE 8481B Optical Workstation Device has been enabled for this release.
• JAGae40024
  Memlogd now sends "memory.debug file is present" message to the memory monitor, in the case of T-Class and N-Class machines.
• JAGae46568
  The "memory.debug" file must be removed by memlogd when the memlog contents are cleared for non-T and non-N class machines. This problem has now been fixed for memlogd for both 11.00 and 11.11.
• JAGae05146
  The following problems with the mstm in vt100 xterm window and dtterm window are fixed:
  1. The function buttons would disappear when one utility was selected from utility tool in VT100 xterm and dtterm windows.
  2. Space bar was not selecting more than one file in the select raw log function in the logtool utility.
• JAGae27748; JAGae29472
  The code was modified to avoid a race condition, caused by mt_memlogd not shutting down, as a result of thread synchronization. This problem is not related to updating the Scan Rate Timer.
• JAGae44267
  Memlogd wouldn't start on T-Class machines; this problem has been fixed.
• JAGae29620
  There was a missing parameter in a message printed by memlogd in the daemon activity log. This has now been fixed.
• JAGae41248
  When memory for dynamic allocation was not available, the memlogd might crash with a core dump. Code was modified to resolve this problem.
• JAGae38160
  Internal changes were made to fix a lab-identified bug.

General Changes to Tools

Changes to Specific Tools

• Information tools:
  • JAGae54232
    A problem was fixed on the Memory Information Tool:

    When an invalid entry was in the PDT, the Memory Information Tool exited with an error, but no information was displayed. Code changes have been made, so that the information is displayed, despite the error in retrieval of PDT information. Status is displayed as "Incomplete" on the map.

  • JAGae52590
    A problem with the SCSI QIC tape Information tool was fixed (the tool was aborting with SIGSEGV).
  • JAGae39817
    Memory Information Tool was displaying 32 DIMM slots on Matterhorn and Keystone machines, when they have 16 DIMM slots only. Changes have been made so that only 16 DIMM slots are displayed for Matterhorn, Keystone, Leone, and Perfpak classes of machines.
  • JAGae46386
    The Memory Information tool was displaying deconfigured DIMMs. Changes have been made so that these will no longer be displayed.
  • JAGae36232; JAGae35642
    A missing error message (number 5) was added to the catalog file of the scsi_mux information tool.
  • JAGae35659
    The code was changed to display the Negative software ID in the CPU info tool.
• Exerciser tools:
  • JAGae43815
    In order for the CPU Exerciser tool to work on diskless systems used by HP manufacturing, a delay was added. This may be noticable by customers if they run the tool on systems that have a large number of CPUs. In a future release, a more precise solution is in-plan, that removes the workaround (delay).
  • JAGae35539
    Spelling errors in the CPU exerciser activity log have been corrected.
  • JAGae33718
    STM diagnostics exercise tool will now correctly identify PCI version of the Visualize-EG card.
• Verifier tools:
  • N/A
• Diagnose tools:
  • N/A
• Firmware update tools:
  • JAGae52278
    A typo was corrected in the sesencl.msg for the STM firmware update tool.
• Expert tools:
  • JAGae35883
    Fixed a problem with CPU Expert Tool:

    When all CPUs were active but one, which was deconfigured, but marked for reconfiguration at next reboot, an attempt to "Activate" an empty list was displayed. This problem has been resolved, and now a message is printed, warning the user that there are no inactive processors to activate.

  • JAGae52144
    Fixed the following problem:

    The Memory Expert Tool was aborting with and "Incomplete" status, when the user ran "Read" or "Write" memory tests.

  • JAGae46874
    The code was changed to allow users to specify the PID to assign to a processor.
  • JAGae41444
    Code changes were made so that 1 "Successful" exercise message, rather than 2, is logged when CPU-Exercise is run.
  • JAGae10231
    A fix was made for the following problem: DDS expert tool hangs STM (this problem was noticed on 64-bit systems running HP UX 11.11). Although it times out, the process is left running and no other STM access to that device is possible until the process is killed using kill -9. Exiting and re-starting STM does not reset it.
• Logtool:
  • N/A
• Utilities:
  • N/A

Known Problems

Info Tool Causes HPMCs on K- and T-Class (HP-UX 11i only)

K-Class and T-Class computers running HP-UX 11i will experience HPMCs or Data Page Faults if you run the STM Info Tool to retrieve configuration information from HP-PB SE SCSI adapters (JAGad88317, JAGad97126).

The root cause is a problem in the HP-UX 11i kernel, which is exposed when the Info Tool is run as described above. To correct the problem and avoid potential HPMCs, load patch PHKL_25552 or its successor. This is a kernel patch and requires a system reboot.

STM only exposes this problem if the Info Tool is run on HP-PB SE SCSI adapters. STM does not expose the problem if the Info Tool is run against other I/O devices.

Defect Reporting

Use CHART to report defects in STM. The project name is diag.stm.tools.hpux for individual tools, and diag.stm.ui.hpux for the user interface. If you don't have access to CHART, contact an HP representative to enter a defect for you.

SD Product Structure

The product number for STM is B4708AA.

SD PRODUCT: Sup-Tool-Mgr
   Description: On-line Diagnostic System (Series 800/700)

   SD SUB-PRODUCT: Manuals
   Description: Support Tools Manager Manual Pages

      FILESET: STM-MAN
         Description: S800/S700 STM Manual Pages

      FILESET: STM-SHLIBS
         Description: S800/S700 STM Shared Libraries

      FILESET: STM-UI-RUN Corequisite Filesets: STM-SHLIBS
         Description: S800/S700 STM User Interface
         
      FILESET: STM-UUT-RUN  Corequisite Filesets: STM-SHLIBS
         Description: S800/700 STM Unit Under Test Runtime 

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