Release Notes for STM on HP-UX 11i (11.11) (December 2003)

• Overview
• Documentation
• Changes
  • Changes to User Interface and Platform
  • General Changes to Tools
  • Changes to Specific Tools
• Known Problems
• Defect Reporting
• SD Product Structure

These release notes cover the December 2003 release of Support Plus for HP-UX 11i (11.11) running on S800/S700 systems.

NOTE: The HP Storageworks SDLT 160/320 GB Tape Drive and HP Ultrium 460 External Tape Drive are NOT SUPPORTED by the OnlineDiag product. Even though some STM tools may function with these devices, they are still NOT SUPPORTED. The diagnostic tools and utilities that DO SUPPORT these devices are the HP StorageWorks Library and Tape Tools (L&TT). These tools can be downloaded, free of charge, at:

http://www.hp.com/support/tapetools

Overview

The Support Tools Manager (STM) provides a complete set of online support tools for HP-UX systems, enabling you to verify and troubleshoot PA-RISC system hardware, and to examine system logs.

STM offers several tool types, including information tools, verifiers, exercisers, expert tools, firmware update tools, diagnostics and utilities.

Installed with STM (as of IPR 9902) are the EMS Hardware Monitors, an important tool for maintaining system availability. The EMS hardware monitors allow you to monitor the operation of a wide variety of hardware products and be alerted immediately if any failure or other unusual event occurs. For more information, see /usr/sbin/stm/Rel_NOTES.HWE.

Documentation

For the latest and most complete information on STM and EMS Hardware Event Monitors, see the Web page "Diagnostics":

  http://docs.hp.com/hpux/diag/

At this site, you will find Overviews, Tutorials, Quick Reference Cards, Frequently Asked Questions (FAQs), and much other material.

Changes

The online Support Tools Manager (STM) was enhanced and updated for the current release.

Changes to User Interface and Platform

• JAGae97653
  

  1) memlogd does not delete the memlog file, when the PDT is cleared. This problem is currently seen on rp3440s and rp4440s only.

  2) The memory information tool reports only two DIMM slots, instead of 4 DIMM slots, for rp4440s and rp3440s, when the DIMMs are loaded in quads, for the PDT entries.

  In order to fix problem #1, the cs bit, which is returned in the PDT header, needs to be copied into the data structures, so that memlogd can clear the memlog, when it sees that the bit is set.

  In order to fix problem #2, the output of PDC_PAT_MEM->GetPhysicalAddressInfo returns all the DIMMs which are required to be displayed for a particular physical address, and displays this info.

• The Chassis Logging daemon (cclogd) has been disabled for the following machines: sd16A/sd32A/sd64A, rp8420, rp7420, rp4440.
• JAGae80729
  Memlogd was exiting when an SBE on the 33rd, 66th, or 99th bit was seen on a K-class machine. This was because memlogd's syndrome versus bit number table was incorrect. This has been resolved.
• JAGae94903
  The memory diagnostics tools have been enabled for 9000/800/SD16A, 9000/800/SD32A, 9000/800/SD64A, rp7420, and rp8420 running vPar.
• JAGae94183
  The entries for the id module and the prod_op_xref were not matching; hence there weren't any tools for the "PCI 1000Base-T LAN Adapter". This has been fixed.
• JAGae89913
  The customer was seeing the following problems:
  • Cards/devices with driver fcd_vbus would show up as "unknown" on the map
  • Cards/devices with driver fcd_fcp would not be identified and would show up as "Unknown" on the map.

  These problems have now been fixed.

  Please do not launch this process, or kill it manually, as it could affect the running of some tools.

• JAGae89459
  Some of the PA machines (for example, rp8400, rp8420, rp7410, and rp7420) support hot-swappable disks. These disks will not spin automatically when the system is powered on; however, disk_em monitor expected status information from the disks, and so generated a SERIOUS event (Event #: 100372). This problem has now been fixed.
• JAGae85967
  The STM id module now recognizes the MSA 1000 Storage device as a Disk Array.
• The HP MSA 1000 Disk Array is now recognized on STM.
• Support for the 'ehci' driver has been added.
• JAGae86512
  The incorrect entry for the raid_adapter firmware update tool has been removed from the prod_op_xref file.
• JAGae85789
  The names for the A7011A and the A7012A cards were being displayed incorrectly on the map. This has been corrected.
• Support has been pre-enabled for c8000 SPUs.
• The memory tools have been enhanced to support 3000 PDT entries for the rp4440 and rp3440 machines.
• The memory tools are now supported on the following new platforms: sd16A/sd32A/sd64A, rp8420, rp7420, rp4440, and rp3440.
• Support has been added for the following SPUs:
  • rp4440
  • rp3440
  • rp8420
  • rp7420
  • sd16A/sd32A/sd64A

General Changes to Tools

• N/A

Changes to Specific Tools

• Information tools:
  • JAGae94093
    The systems Info tool has been enhanced to report cabinet fans and power supplies on Pluto MAKO systems.
  • JAGae93440
    Added support for the "HP DVD-ROM 304" device in the disk information tool (srm_disk).
  • JAGae90399
    Code changes have been made to ensure that the CPU information logs output correctly.
  • The system information tool takes at least 3 minutes to finish, on the first time it gathers sensor information from the IPMI firmware on IPMI systems. The user is informed of this in the information log, so that he is aware that he will need to wait for completion.
  • Code changes have been made in the CPU information tool to support c8000.
  • JAGae90817
    The memory information tool was failing, when it was invoked simultaneously for all instances of memory on large system configurations. This problem has now been fixed.
  • JAGae91172
    The DIMM slot mapping for the memory information tool was incorrect for rp3440: this problem has now been fixed.
  • The TEAC-CDV-28E-A (A8069A) Optical Workstation device is now supported.
  • The system information tool has been enhanced to display CPU FRU information.
  • The System Info tool has been enabled to support the KIOX cabinet on rp8420.
  • JAGae86509
    Fixed a problem which kept the HP A7143A RAID160 SA SCSI Adapter info tool from providing the correct information about its catalog, when the STM info command was run.
  • JAGae81256
    The info/pci tool has been enhanced to run on sd16A/sd32A/sd64A, rp8420, and rp7420 machines. Also, the info/pci tool will now run on vPar machines.
  • Support has been added for A8070A (TEACDW-224E-A).
  • JAGae82985
    Messages were modified in the catalog file to indicate that the physical address reported by the memory error logging daemon can differ from the PDT entry on V-2500 and V-2600 classes of machines. This is due to the fact that the memory error logging daemon logs a 64-bit address, but the PDT uses a 40-bit address.
  • JAGae88076
    System Info tool was reporting incorrect fan and power supply failures, after KIOX was enabled. This has been fixed.
  • CPU tools now support the following new SPUs:
    • sd16A/sd32A/sd64A
    • rp8420
    • rp7420
    • rp4440
    • rp3440
  • The system info tool has been enabled on Mako systems.
• Exerciser tools:
  • JAGae92398
    The memory exerciser periodically showed up as being hung, when it was run, but then recovered on its own. This problem has now been fixed.
  • JAGae89936
    Fixed a problem so that the CPU exerciser will not go into the HANG state, when the CPU and Memory Exercisers run together on a very large, heavily loaded (Superdome) machines.
  • JAGae84155
    When the LAN exerciser was run on the system, it used to hang. This problem was not very common on all systems, since the rate of inflow of ICMP packets must be constant, and must be at least once in 2 seconds. If it is not, then the problem will not be reproduced.

    In order to fix this problem, when the exerciser is in FINISHED_STATE or SHUTTING _DOWN_STATE, we check to see whether the number of responses received is greater than, or equal to, the number of messages sent. If yes, the exerciser returns from the function. If no, the exerciser waits for 60 seconds (in the case of FINISHED_STATE; 30 seconds for SHUTTING_DOWN_STATE), and then returns from the function. This fix introduces a 90-second delay in the worst case (i.e., when the responses are less than 90%, and there is a constant inflow of ICMP packets at the rate of at least one ICMP packet in 2 seconds).

• Verifier tools:
  • JAGae54317; JAGae50414
    The PC Floppy Disk verifier tool (disk) was logging an irrelevant message with missing parameters, whenever there was no medium (floppy) in the drive, and the user selected the option to disable user queries. This problem has now been fixed.
• Diagnose tools:
  • N/A
• Firmware update tools:
  • N/A
• Expert tools:
  • JAGae94511
    Code changes have been made to the CPU expert tool to avoid having the cstm user interface entering into SIGSEGV, when operations like "mark for reconfiguration", "assign a PID", and "Run exerciser" are made to run.
  • JAGae90286
    A defect in "Selftest - Level 1" for the DLT STM expert tool has been fixed.
• Logtool:
  • N/A
• Utilities:
  • N/A

Known Problems

Info Tool Causes HPMCs on K- and T-Class (HP-UX 11i only)

K-Class and T-Class computers running HP-UX 11i will experience HPMCs or Data Page Faults if you run the STM Info Tool to retrieve configuration information from HP-PB SE SCSI adapters (JAGad88317, JAGad97126).

The root cause is a problem in the HP-UX 11i kernel, which is exposed when the Info Tool is run as described above. To correct the problem and avoid potential HPMCs, load patch PHKL_25552 or its successor. This is a kernel patch and requires a system reboot.

STM only exposes this problem if the Info Tool is run on HP-PB SE SCSI adapters. STM does not expose the problem if the Info Tool is run against other I/O devices.

Defect Reporting

Use CHART to report defects in STM. The project name is diag for individual tools, and diag.stm.ui.hpux for the user interface. If you don't have access to CHART, contact an HP representative to enter a defect for you.

SD Product Structure

The product number for STM is B4708AA.

SD PRODUCT: Sup-Tool-Mgr
   Description: On-line Diagnostic System (Series 800/700)

   SD SUB-PRODUCT: Manuals
   Description: Support Tools Manager Manual Pages

      FILESET: STM-MAN
         Description: S800/S700 STM Manual Pages

      FILESET: STM-SHLIBS
         Description: S800/S700 STM Shared Libraries

      FILESET: STM-UI-RUN Corequisite Filesets: STM-SHLIBS
         Description: S800/S700 STM User Interface
         
      FILESET: STM-UUT-RUN  Corequisite Filesets: STM-SHLIBS
         Description: S800/700 STM Unit Under Test Runtime 

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